Another One-Stop Shop Opens in Kosovo
In an effort to bring its services closer to the people, Shtrpce/Sterpce municipality marked the official opening of the Citizen's Service Center (CSC). Also known as a "one-stop shop" for citizens, the center offers approximately 60 municipal services on-site, including birth certificate issuance and processing of many administrative, zoning and business certification requests.
Municipal officials anticipate that, over time, about 75% of citizen-initiated municipal transactions will occur at the CSC. Citizens will either have their requests dealt with immediately or be provided a specific time when their documents will be ready. The center will also be used to gather general complaints about city services, so they can be addressed comprehensively. The center staff was selected from the pool of existing municipal employees who have demonstrated a positive service attitude and received both technical and service training.
"The centers will help citizens carry out their requests without waiting in long lines or going from one building to the other for a single form or signature," said Dr. Michael Farbman, USAID/Kosovo Mission Director.
Supported by USAID’s Local Government Initiative, the Shtrpce/Sterpce CSC is the second to open in Kosovo.
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| Youth of Shterpce/Sterpce share pieces of Serbian traditional folklore at
the opening of the Citizens Service Center |
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