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National 800 Number Telephone Services


By calling 1-800-772-1213, you can use our automated telephone services to get recorded information and conduct some business 24 hours a day.

If you cannot handle your business through our automated services, you can speak to a Social Security representative between 7 a.m. and 7 p.m. Monday through Friday.

If you are deaf or hard of hearing, call our toll-free TTY number, 1-800-325-0778, between 7 a.m. and 7 p.m. Monday through Friday.


Automated Services






Services for all beneficiaries

  • Report a change of address or telephone number

  • Start or change direct deposit of your benefit

  • Request, choose or change a password

  • With a password, you can verify your direct deposit, Medicare and payment information and the name and address we have in our records for you

  • Request a proof of income letter

Services for Medicare beneficiaries only

  • Request a replacement Medicare Card

  • Request a form SSA-1020 to apply for help with Medicare prescription drug costs

Services for people who do not receive Social Security benefits

  • Ask for a form SSA-7004 to request a Social Security Statement

Services everyone can use

  • Find the address of your local Social Security office

  • Request a form SS-5, Application for a Social Security Card, to apply for:

– an original Social Security card,
– a replacement card if yours was lost or stolen, or
– a name change on your card

Informational Messages

You can listen to informational messages on the following subjects:

  • Payment delivery dates
  • Direct deposit
  • Best times to call our 800 number
  • Social Security Internet address and services
  • Supplemental Security Income (SSI)
  • Form 1099 – Social Security Benefit Statement
  • Cost-of-living adjustment
  • Taxes
  • Non-receipt of your Social Security benefit
  • Claim status
  • Representative payee
  • Fraud
  • Become a representative payee


You can order the following pamphlets:

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Last reviewed or modified Monday Jul 14, 2008
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