(a) Each Job Corps center operator and service provider must
establish and maintain a grievance procedure for filing complaints and
resolving disputes from applicants, students and/or other interested
parties about its programs and activities. A hearing on each complaint
or dispute must be conducted within 30 days of the filing of the
complaint or dispute. A decision on the complaint must be made by the
center operator or service provider, as appropriate, within 60 days
after the filing of the complaint, and a copy of the decision must be
immediately served, by first-class mail, on the complainant and any
other party to the complaint. Except for complaints under Sec. 670.470
of this part or complaints alleging fraud or other criminal activity,
complaints may be filed within one year of the occurrence that led to
the complaint.
(b) The procedure established under paragraph (a) of this section
must include procedures to process complaints alleging violations of
WIA section 188, consistent with DOL nondiscrimination regulations
implementing WIA section 188 and Sec. 670.995 of this subpart.
