Photo: Mahmoud Shawkat
Nadia Naber with Jordan’s Ministry of Information and Communications Technology Program Management Office.
“E-government in Jordan couldn’t happen without an office like the PMO to take the lead. Managing project implementation and the transition takes a high degree of coordination and technical expertise. We appreciate the assistance of USAID in providing the resources and knowledge to enable us to develop such a program.”-Nadia Naber, Communications Mgr., PMO
|
Initiative
USAID’s economic development project provided institutional development, legal assistance, and equipment to help transform the MPOC into the Ministry of Information and Communications Technology (MOICT). Since the e-government project needed its own special team, USAID helped create the Program Management Office (PMO) to coordinate e-government projects, monitor the benefit to citizens, and raise public awareness about e-services.
The PMO’s legal charter, written by USAID, coordinated the overall initiative and also provided a framework for training other government organizations to run their own e-government projects. USAID provided assistance to design the PMO’s management structure and purchased IT equipment for the office. To fill short-term staffing needs, local consultants were brought in and a hiring system was incorporated to attract high-caliber staff as independent contractors rather than civil service employees.
|
Results
The MOICT became operational in March 2002 with the PMO program in full force by early 2003. Within a year, the office implemented thirteen initiatives and thirty individual projects, including building the e-government operations center, connecting six government ministries to a secure government network and e-mail system, providing computer literacy training to more than 4,000 government employees, and establishing e-services such as online business registration and income tax filing.
Print-friendly version of this page (257kb - PDF)
|
|
