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Acquisition & Assistance Ombudsman
A&A OmbudsmanJean Horton
Agency for International Development
Management Bureau, Office of Acquisition and Assistance
1300 Pennsylvania Avenue
Washington D.C. 20523
Telephone: (202) 712-1431
Fax: (202) 216-3143
E-mail Address: AandAOmbudsman@usaid.gov
Purpose of the U.S. Agency for International Development Ombudsman's Office
The primary purpose of the Acquisition and Assistance (A & A) Ombudsman's Office is to ensure equitable treatment of all parties participating in USAID's contracts and grants (acquisitions and assistance) pre-award, post-award and administration functions. The A&A Ombudsman is the Agency official tasked with managing complaints about specific A&A proceedings as well as cross-cutting issues related to the execution of the A&A process at USAID.
Critical to accomplishing the purpose of the office is the trust individuals place in the process. The standards of practice under which the Ombudsman's Office operates establishes the A&A Ombudsman as a neutral, independent intermediary responsible, for maintaining anonymity of sources and confidentiality of matters, except when it is necessary to address imminent risk of serious harm or unless expressly given permission to do otherwise. The Ombudsman and the individual that presents an issue must agree to the disclosure of confidential information, with the exception of identity of source, when it is unavoidable in conducting an administrative review.
The principal goal of the A & A Ombudsman is to facilitate resolution of differences through an informal impartial administrative review of the action in question. The review requires obtaining factual information about the specific matter and researching and applying pertinent regulations/policies and, where appropriate, consulting with Senior Agency Management in USAID or other federal-wide subject matter experts.
Additionally, the A & A Ombudsman has a substantive role in A&A reform, A&A training, outreach, "customer-access" and "customer-services" matters.
Obtaining answers to your questions or support from the A&A Ombudsman
If you need help with a specific USAID financed acquisition and assistance review the information under the "Ombudsman Review Process" tab on this page.
If you do not have a question about a specific USAID financed acquisition or assistance
matter or related cross cutting issue, we encourage you to use the USAID WebPages as a primary resource for information. The WebPages contain an abundance of information about agency programs and policies. The sitemap, help desk and search functions make it easy to locate areas of interest. A link to the site map and helpdesk are found at http://www.usaid.gov/helpdesk.html. Also the Handbook for Finding USAID Information contains tips on how to find information and documentation without filing a Freedom of Information Act (FOIA) request as well as, how to file a FOIA request if one is necessary at http://www.usaid.gov/about/foia/handbook.html
Our WebPages also includes a repository of Frequently Asked Questions (FAQ) that can be found in the links shown below.
If you still cannot find the information you are looking on the above mentioned WebPages, you'd like to give us some feedback, or if you just don't know where to find the information you are looking for, use the appropriate primary contact on the Contact USAID WebPages shown under USAID E-mail Contacts at http://www.usaid.gov/public_inquiries.html
ADDITIONAL RESOURCES
For all other
questions or suggestions regarding this Forecast, we can be reached at the
following Internet address:
AandAOmbudsman@USAID.GOV
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