Search Operations:

About Operations

The Federal Highway Administration's (FHWA) Office of Operations provides national leadership for the management and operation of the surface transportation system. The office is responsible for FHWA's efforts in the areas of congestion management, Intelligent Transportation Systems (ITS) Deployment, traffic operations, emergency management, and freight management and operations.

Jeffrey Lindley is the Associate Administrator for Operations.

• Operations Organizational Structure
  
• Operations Program Directory
• 21st Century Operations Using 21st Century Technologies
• Overview of Program Areas in Operations
  
• Operations Leadership/Contacts
  
• Operations Office Hours
  

Operations Organizational Structure

 

The programs shown below initiate policies and programs, training and technology transfer to advance the operational practices and capabilities of State and local transportation agencies. The programs also provide State and local transportation agencies with relevant products and services, as well as technical support and assistance. Virtual Teams, such as the Technical Service Team (TST), are made up of personnel from various FHWA offices. Virtual teams support headquarters programs and research offices as "virtual" extensions of their technical staffs for developing and implementing operations programs. In addition TST members represent the agency on technical industry panels and committees. The Office of Operations, Technical Service Team for Operations, and Research and Development office collaborate to provide technical assistance and programs to FHWA field and program offices. More information on the Technical Service Team for Operations may be found at: http://www.fhwa.dot.gov/resource center/teams/operations/index.cfm. There are a few ways to learn more about the program areas within the Office of Operations as follows:

1. Select one of the Operations Program Areas links below.
2. Find the program areas listed alphabetically in the drop down box on the top right corner of this site.
3. The Program Areas page from the navigation bar on the left hand side of the page.

Operations Program Directory

• Operations Office/Team Structure
• Alphabetically Staff Listing
• Operations Programs and Program Managers

Operations Program Areas

• Arterial Management
  • Access Management
  • Operations Asset Management
  • Traffic Signal Timing
• Congestion Mitigation
• Corridor Traffic Management
• Emergency Transportation Operations
• Facilitating Integrated ITS Deployment
• Freeway Management
• Freight Analysis
• Freight Infrastructure
• Freight Operations and Technology
• Freight Professional Development
• Manual on Uniform Traffic Control Devices
• National Transportation Operations Coalition (NTOC)
• Planning for Operations (Formerly Regional Transportation Operations Collaboration and Coordination (RTOCC))
• Performance Measurement
• Real Time Traveler Information
• Road Weather Management
• Tolling and Pricing Program
  • Value Pricing Pilot Program
• Traffic Analysis Tools
• Travel Demand Management
• Traffic Incident Management
  • Planned Special Events Traffic Management
• Vehicle Size and Weight
• Work Zone Management

Office of Operations Research and Development

• Enabling Technologies Team
• Travel Management Team

Office of Operations Technical Service Team

• FHWA Resource Center Operations Team

21st Century Operations Using 21st Century Technologies

The Federal Highway Administration has identified congestion as one of its priority areas. To address this priority area, the FHWA's Office of Operations has recently begun an initiative to reduce highway congestion through better operating the highway network. This initiative builds on the thought that we can do more to operate the transportation system so that it performs better to meet customer expectations regardless of the demands placed on it. Better approaches to operations on the transportation network is a viable and effective strategy to help improve traffic flow and meet growing travel demands. As better operations becomes a strategy more fully applied to transportation, it will require rethinking of how services are delivered to those who depend on the transportation system. Effectively addressing the congestion problem will hinge on the ability to reshape traditional transportation organizations into "21st century operations agencies using 21st century technologies”.

The program areas within the Office of Operations are helping to change the mindset of traditional transportation organizations by developing and implementing programs, training, and tools to support:

• National recognition of the importance of operations,
• Institutional and regional change to enhance operations, and
• Advancements in 21st century operations.

The Operations Story (HTML, PDF - 991KB) provides further information on what the Office of Operations is doing to support 21st century operations using 21st century technologies.

Operations Leadership/Contacts

The Program Offices and the Operations Support Team are lead by the following Office Directors:

Office of Operations
Associate Administrator: Jeffrey Lindley
Staff Assistant: Joan Gaines, 202-366-0408, Fax: 202-366-3225

Freight Management and Operations
Director: Tony Furst
Staff Assistant: Rose Skerkavich, 202-366-9210, Fax: 202-366-3225

Transportation Management
Director: Regina S. McElroy
Staff Assistant: Judy Cooper, 202-366-6726, Fax: 202-366-3225

Transportation Operations
Director: Robert Arnold
Staff Assistant: Carolyn Allen, 202-366-1993, Fax: 202-366-3225

Operations Support Team
Team Leader: Richard Brennan
202-366-3493, Fax: 202-366-3225

Operations Office Hours

Operating hours are from 7:45 am - 4:15 pm Monday through Friday.

Toll-Free "Help Line" (866) 367-7487

U.S. Department of Transportation
Federal Highway Administration
Office of Operations (HOP)
Mail Stop: E86-205
1200 New Jersey Avenue, SE
Washington, DC 20590

To view PDF files, you need the Adobe Acrobat Reader.