News Releases
GSA Contracts for Facility Management Call Center ServicesGSA #10555 October 29, 2008 Contact: Melissa Williams, (202) 501-1231
WASHINGTON – A task order to provide facilities-management call center services was awarded to Tech Team Government Solutions, Inc. of Chantilly, Virginia, the U.S. General Services Administration announced today. Under a USA.gov contract, the task order will provide a 24-hour single point-of-contact for the receipt, dispatching and tracking of facilities-related service requests for GSA’s federal customer agencies in the over 1,500 GSA-owned buildings across the country. These requests can range from changing light bulbs to problems with systems such as air conditioning and heating. The contract is being rolled out in phases beginning next year. “This award is another major step in our movement to provide improved customer satisfaction and consistency of service delivery to federal customers who use GSA as their workplace provider,” said GSA Commissioner of Public Buildings David Winstead. “This is exciting for GSA as we strive to improve customer satisfaction, increase efficiency related to facility service requests and institute improved vendor oversight.” The contract is for one year with four one-year options and has a value of almost ten million dollars. In addition to providing a single point of contact for reporting facility-management requests, tenants will receive an acknowledgement of their request and can track its fulfillment from submission to completion online. ### GSA provides a centralized delivery system of products and services to the federal government, leveraging its enormous buying power to get the best value for taxpayers. - Founded in 1949, GSA manages more than one-fourth of the government’s total procurement dollars and influences the management of $500 billion in federal assets, including 8,600 government-owned or leased buildings and 208,000 vehicles.
Last Reviewed 11/3/2008
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