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MAILING
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Send medical reports, bills and case correspondence to our
new Central Mail address:
U.S. Department of Labor
DFEC Central Mailroom - District 3
PO Box 8300
London, KY 40742-8300
Send Claim Forms and Congressional Inquiries to:
170 S Independence Mall West, Suite 715 East
Philadelphia, PA 19106-3308
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Contacting us by Telephone (Pledge to our Customers)
Contact our
Office at 215-861-5481 to speak with a Claims Examiner. Operators are available M-F from 9am to 4:00pm.
The IVR toll free number is 1-866-OWCP-IVR or 1-866-692-7487. The Interactive
Voice Response (IVR) Service gives information about case
status and compensation payments. Automated information is available 24 hours a day.
The key to using IVR is the injured worker's case number, so make
sure you know it when you call.
Medical providers should call 1-866-335-8319, our toll free number for
authorizations. Our fax number for medical
authorization requests is 1-800-215-4901. For billing status inquiries, go
to our Central Bill Pay Facility
online query website
or call 1-866-335-8319.
Please note that the quickest way to get correspondence to us is by mailing it
directly to our London,
Kentucky address. All documents are imaged into our computer at our mailroom
facility in Kentucky.
Documents are available for viewing within 24 hours of receipt. The only
exception is that CA1, CA2,
CA7, and CA2a claim forms and CA16's should be sent directly to our office in
Philadelphia. Documents
should not be fax'd.
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