About STB > Office: OCCA

The Office of Compliance and Consumer Assistance (OCCA) is responsible to oversee all aspects of carrier operations subject to the jurisdiction of the Surface Transportation Board (STB), and to ensure that those operations are consistent with each carrier's statutory and regulatory responsibilities. OCCA also interfaces with the public in a wide range of consumer assistance areas including its management of the STB's Rail Consumer Assistance Program which assists the public with rail-related issues nationwide; assistance with certain household goods issues related to overcharges; and through its responsibilities for receiving and maintaining filed tariffs. The Rail Consumer Assistance Program is available through the Rail Consumer button on our Home Page, which provides information on E-Mail, Fax, and Toll-Free telephone access; assistance with tariff questions and questions related to household goods overcharges can be sought by calling Bill Nicol at 202-245-0285. We look forward to serving you.