1. How do I register to use the Office Furniture online store?
If you previously registered on any of UNICOR’s online stores or have submitted an online waiver request, you do not need to register again to use the Office Furniture store. For new users, click on from the home page, enter your e-mail address under the New Users section, then click .

Once on the registration page, simply fill out your registration information and then click to establish a password. Passwords are case sensitive and spaces or special characters should not be used. Once done, click to complete the registration process. You may begin shopping immediately.

If you are unable to register, contact our Help Desk at helpdesk@central.unicor.gov.

2. I forgot my password. What should I do?
On the bottom left of the page, enter your e-mail address under the “forgot your password” question and then click . We will immediately e-mail you a new password. To change the password to one of your choosing, you must first login with the one we gave you, then click . Under the Account Menu, you will see an option to Change Password. Please note that passwords are case sensitive and spaces or special characters should not be used.

3. How do I change my password?
To change your password, you must first login using your current password. Then click . Under the Account Menu, you will see an option to Change Password. Please note that passwords are case sensitive and spaces or special characters should not be used.

4. How can I be sure my order was placed?
You will receive two confirmations. The first appears at the end of the checkout process and it can be printed from your browser. It will list the items and quantities ordered along with the total price of the order. The second is an e-mail message from custserv@central.unicor.gov that confirms your order has entered our system.

If you do not receive the e-mailed confirmation message described above within an hour of placing your order, please contact our Customer Service Center at 1-800-827-3168 or e-mail us at helpdesk@central.unicor.gov.

5. Can I modify my order?
Until you actually submit your order, you can delete or modify your shopping cart at any time. Once you have submitted your order, however, you can no longer modify it on the website. In such cases, please contact our Customer Service Center at 1-800-827-3168 or send an e-mail to ofgorderstatus@central.unicor.gov. Please be sure to include the UNICOR sales order number and your name and telephone number in the e-mail. If your order has already been shipped, you may be charged a restocking fee if you are trying to reduce the quantity on your order. Our Customer Service Center will be able to advise you further.

6. How can I find out the status of my order?
To check on the status of an order placed either online or by phone, fax, EDI, or mail, you must first be logged in to our website. If you have not already done so, click before proceeding. Once you are logged in, click and a list of your most recent orders (up to 100) will be displayed in date order. You may sort the list to find the order in which you are interested or use the Order Search feature. You can also check on the status of orders placed by colleagues if you know the sales order number or the reference number they used. Simply change the Scope of the search to All Accounts and enter the order number or reference number.

Once you have found the order, click on the order number to view status details such as the scheduled ship date, actual ship date, and the carrier used. If your order has already been shipped, you can click on the carrier logo to connect to their tracking system to find the exact location of your shipment.

7. How do I view my Saved Carts?
You must first be logged in to our website. If you have not already done so, click before proceeding. Once you are logged in, click and a list of the carts you have saved within the last 6 months will be displayed. You may sort the list to find the cart in which you are interested. Click on the cart name to view details and to make a saved cart your current cart or to merge a saved cart with an active cart.

8. The e-mail links within the store do not work. What should I do?
Your browser e-mail client may need to be configured to allow you to send internet mail. Please contact your local systems administrator or help desk to resolve.

9. I don’t see my question listed. What do I do?
You may send your question directly to ofgorderstatus@central.unicor.gov and a staff member will respond within 24 hours. Please be sure to include your phone number in case we need clarification of the issue.

10. I have been unable to place an order on your store due to extremely slow performance. What should I do?
You may be experiencing performance issues with your hard drive. To determine if this could be the problem, you should check available hard-drive space, virtual memory availability, and hard-drive fragmentation levels. You may need to run the de-frag tool to resolve this issue. If this doesn't resolve your problem, contact your computer support staff.