About STB > Office: OCE

The Office of Compliance and Enforcement (OCE) is responsible to oversee all aspects of carrier operations subject to the jurisdiction of the Surface Transportation Board (STB), and to ensure that those operations are consistent with each carrier's statutory and regulatory responsibilities. OCE also interfaces with the public in a wide range of consumer assistance areas including its management of the STB's Rail Consumer Assistance Program which assists the public with rail-related issues nationwide; assistance with certain household goods issues related to overcharges; and through its responsibilities for receiving and maintaining filed tariffs. The Rail Consumer Assistance Program is available through the Rail Consumer button on our Home Page, which provides information on E-Mail, Fax, and Toll-Free telephone access; assistance with tariff questions can be sought by calling 202-565-1581, and assistance with questions related to household goods overcharges can be sought by calling 202-565-1576. We look forward to serving you.