Office of Workers' Compensation Programs (OWCP)
The Office of Workers' Compensation Programs (OWCP) oversees four programs. The Energy Employees Occupational Illness Compensation program, the Federal Employees Compensation program, the Longshore and Harbor Workers' Compensation program, and the Coal Mine Workers' Compensation program.
Since the 1980's, OWCP has evolved into an organization which is able to respond to changing circumstances, adjusting its procedures and resource commitments to address problems as they surface. Each OWCP program has a strategic plan that projects where it should be in the future to achieve its mission, and sets realistic, measurable steps for getting to that point. Each has as its foundation the following basic principles: high quality and timely claims adjudication and benefit delivery; superior customer service; and cost-effectiveness and fiscal integrity. Improvements achieved in these areas are measured against performance baselines or benchmarks, and outcomes as related to objectives are thus evaluated. OWCP rose to the challenge set by Congress in the Government Performance and Results Act by adopting goals which are challenging, which require reaching out to our stakeholders and achieving results in the work outside our direct control. Our managers and staff understand what we are about, and work together to make these things happen.
As we move toward the new century, we will continually work to make these programs more efficient and responsive. In striving to protect worker benefits we will work toward: