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Secretary

Transporatation Security Administration (TSA) Positions

Series and Grade:

SV- 0318 - Pay Band D/E/F

Key Duties and Responsibilities:

Performs a variety of secretarial and administrative functions to implement the office’s administrative programs, policies and procedures and provide administrative support in human resources, finance and procurement. The Secretary’s responsibilities may also include providing current background information on particular subjects by researching files and other documents; maintaining the managers' appointment calendars'; handling incoming correspondence, information, and documents which flow through the office; ensuring timely handling of sensitive material; reading and reviewing all outgoing correspondence and reports; making travel arrangements; developing and maintaining an effective filing system; coordinating and scheduling meetings and conferences; receiving, screening and directing incoming phone calls, visitors, and mail; maintaining time and attendance reports; and responding to general inquiries.

Competencies:

• Oral Communication - Makes clear and convincing oral presentations to individuals or groups; listens effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters atmosphere of open communication.
• Written Communication - Expresses facts and ideas in writing in a clear, convincing and organized manner.
• Planning and Evaluating - Determines objectives and strategies; organizes work, sets priorities, determines resource requirements; coordinates with other parts of the organization to accomplish goals; monitors and evaluates the progress and outcomes of operational plans; anticipates potential threats or opportunities.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations to accomplish organizational goals; and causes change.
• Customer Service – Balances the interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands. Anticipates and meets the needs of clients; achieves quality end-products; is committed to continuous improvement of services.
• Interpersonal Skills - Considers and responds appropriately to the needs, feelings, and capabilities of different people in different situations; is tactful, compassionate and sensitive and treats others with respect.

Duty Location:

Nationwide