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Program Assistant

Transportation Security Administration (TSA) Positions

Series and Grade:

SV-0344 - Pay Band D/E/F

Key Duties and Responsibilities:

Pay Band D/E/F: Responsible for a variety of administrative functions to implement the office's administrative programs, policies, and procedures. Provide administrative support to the airport in the areas of human resources, finance, and procurement. Duties and responsibilities may also include: ensuring that the manager is provided with the most current information on subject matter by researching files and other documents for pertinent data before referring visitors; maintains the manager's appointment calendar; handles incoming correspondence, information, and documents which flow through the office, ensuring timely handling of sensitive material; reads and reviews all outgoing correspondence, reports, and other material; makes travel arrangements; develops and maintains an effective filing system; coordinates and schedules, meetings, and conferences; receives, screens, and directs incoming phone calls, visitors, and mail; maintains time and attendance reports; and responds to general inquiries.

Performs a combination of routine and unique assignments varying in support of professional, technical, or specialized occupations under the limited direction of a manger, project/program manager, team leader, or more experienced employee. Assists managers and other employees in day-to-day operations, and may act as a lead for other support staff to coordinate multiple assignments.

Pay Band F only: Applies experience and advanced knowledge to plan and perform administrative assignments for projects/programs. Has a broad understanding of how administrative assignments contribute to organizational activities. Demonstrates considerable independence in planning time, and coordinates only as needed with a manager, project/program manager, team leader, or more experienced employee to prioritize assignments and use assigned resources. Often helps others plan and identify resources to accomplish projects/programs/tasks.

Competencies:

• Oral Communication - Makes clear and convincing oral presentations to individuals or groups; listens effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters atmosphere of open communication.
• Written Communication - Expresses facts and ideas in writing in a clear, convincing and organized manner.
• Planning and Evaluating - Determines objectives and strategies; organizes work, sets priorities, determines resource requirements; coordinates with other parts of the organization to accomplish goals; monitors and evaluates the progress and outcomes of operational plans; anticipates potential threats or opportunities.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situation to accomplish organizational goals and causes change.
• Customer Service - Balances the interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands. Anticipates and meets the needs of clients; achieves quality end-products; is committed to continuous improvement of services.
• Interpersonal Skills - Considers and responds appropriately to the needs, feelings, and capabilities of different people in different situations; is tactful, compassionate, and sensitive, and treats others with respect.

Duty Location:

Nationwide