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Administrative Assistant

Transportation Security Administration (TSA) Positions

Series and Grade:

SV-0303 - Pay Band D/E

Key Duties and Responsibilities:

The Administrative Assistant performs a variety of clerical and administrative support functions in support of the Federal Security Director or other TSA officials. Responsibilities include using Microsoft applications for the processing, recording, controlling, and updating of administrative action items and records and word processing of documents, letters, memoranda, explanations of organizational policies, or reports. Other duties include scheduling meetings, processing travel authorizations, updating time and attendance, maintaining employee rosters, coordinating various projects and programs, and ordering supplies. As the main point of contact for questions regarding administrative processes and procedures, the Administrative Assistant resolves problems and issues and may assist in developing and recommending solutions, referring problems to the manager/FSD when appropriate.

Competencies:

• Oral Communication - Makes clear and convincing oral presentations to individuals or groups; listens effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters atmosphere of open communication.
• Written Communication - Expresses facts and ideas in writing in a succinct and organized manner.
• Customer Service - Balances interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands. Anticipates and meets the need of clients; achieves quality end-products; is committed to continuous improvement of services.
• Interpersonal Skills - Considers and responds appropriately to the needs, feelings, and capabilities of different people in different situations; is tactful, compassionate and sensitive, and treats others with respect.
• Technology Application - Uses machines, tools or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.

Duty Location:

Nationwide