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Recognizing that some Ventura County Line riders may choose not to continue riding after September 12, 2008, Metrolink will provide a full refund of any Ventura County Line September Monthly Pass and Ventura County Line 10-Trip ticket purchased prior to September 13, 2008. Request must be submitted by October 15, 2008. For ticket refund instructions and form, please click here.
The Board of Directors, executive management and staff of Metrolink extend their prayers and condolences to the families and loved ones of the 25 passengers and train crew members who perished in the September 12th train collision in Chatsworth. Many of us ride our own trains every day and we feel that everyone who uses Metrolink is a member of a unique family, the Metrolink family. And like with any other family, when a member is lost, even just one, the pain is indescribable.
Metrolink also extends its prayers for the speedy recovery of the over 130 of our passengers and crew members who were injured. Our number one priority is the safety of our passengers and when we complete our work with the emergency response agencies on site, we will be working closely with the National Transportation Safety Board and other agencies to determine the cause of the collision and to ensure that everything possible is done to prevent a tragedy of this type from occurring again.
9/14/08
STATEMENT FROM RON ROBERTS, CHAIRMAN, SOUTHERN CALIFORNIA REGIONAL RAIL AUTHORITY (METROLINK) REGARDING THE COLLISION BETWEEN A METROLINK COMMUTER TRAIN AND A UNION PACIFIC FREIGHT TRAIN ON SEPTEMBER 12, 2008 IN CHATSWORTH, CA.
Metrolink staff has recently made comments regarding the possible cause of the September 12, 2008 tragedy in Chatsworth. The National Transportation Safety Board (NTSB) has characterized these comments as premature and has ordered Metrolink to withhold further comments at this time, pending investigation, and we agree.
Extended Call Center Hours
Effective Sunday, August 17, 2008 Metrolink Customer Service Center operators will be available Monday - Friday from 6:00 a.m. to 10:00 p.m. and Saturday - Sunday from 6:30 a.m. to 8:00 p.m.
