• Who We Are
• For Travelers
• What We Do
• Join Us
• Our Approach
• Media Room
• Research Center

---

• For Travelers
• 3-1-1 for Carry-Ons
• Customer Service
• TSA Contact Center
• Claims Management Branch
• Discrimination
• Lost & Found
• Screening Process
• Travel Links
• Traveler Redress Inquiry Program
• Air Travel
• Highways
• Maritime
• Mass Transit
• Railroads

Claims Status

Customer Service

IMPROVEMENTS IN PROGRESS

The Claims Management System is currently "under construction" to upgrade the system and enhance its performance. Therefore, the ability to look up the current status of your claim is inaccessible at this time. We do apologize for this inconvenience.

The Claims Management System is the Claims Management Branch's primary tool for recording and processing claims. It is our desire to enhance the system's performance in order to provide our customers with the best service possible. Although our number of phone lines is limited, you may call 1-571-227-1300 between 9:00 a.m. and 3:00 p.m. Eastern Standard Time and we will make every attempt to answer your call in a timely manner. Thank you for your patience.