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Frequently Asked Questions

Claims Management Office

TSA denied my claim. What are my options?

The mission of the TSA Claims Management Office (CMO) is to reimburse passengers that have experienced damage or loss of their property due to the negligence of a TSA employee. However, the CMO also has a responsibility to be good stewards of the taxpayer's dollar. Therefore, in some cases, we must deny claims made against TSA.

If we deny your claim and you are dissatisfied with the action taken, you have two options.

First, in some cases, you may request reconsideration of the denial. To do so, submit your request along with any new evidence or information that supports your request to the address below. Failure to provide any new or additional information supporting your claim will likely result in TSA upholding the denial.

TSA Claims Management Office (TSA-9)
ATTN: (YOUR CONTROL NUMBER) Reconsideration
601 South 12th Street
Arlington, VA 22202-4220

Second, you may file suit in the appropriate U.S. District Court no later than six months after the date your denial letter was mailed. This information is not intended to imply that any such suit would be successful. If you disagree with TSA's decision on your request for reconsideration, you may still exercise this option.

Please note: Small Claim Courts have no jurisdiction over Federal Tort Claims. Any legal action concerning a Federal Tort Claim must be brought to a U.S. District Court.