Customer Service Information
August, 2008
USCIS Revises Filing Instructions for Petitions to Remove Conditions on Residence Customers Will Use New Version of Form I-751 and File with the California or Vermont Service Center 08/25/2008
USCIS Establishes Genealogy Program Fee-for-Service Program Replaces Lengthy FOIA Process 08/13/2008
July, 2008
USCIS Harlingen Office Closes Closure Due to Hurricane Dolly 07/28/2008
USCIS Continues Suspension of Premium Processing Service 07/09/2008
June, 2008
USCIS Launches Online Service to Check Status of FOIA Requests 06/30/2008
USCIS Revises Instructions On Where To Submit Applications Previously Processed By Its Tijuana Field Office 06/27/2008
USCIS To Close Its Tijuana Field Office On July 3, 2008 Will Stop Accepting Applications Beginning June 20 06/18/2008
USCIS To Close Its Hong Kong Field Office On August 29, 2008 Will Stop Accepting Applications Beginning June 23 06/18/2008
USCIS In Des Moines Re-Opens After Evacuation Last Friday 06/16/2008
May, 2008
USCIS to Revise Filing Instructions for Petition to Remove Conditions on Residence Form I-751 to be filed with the California or Vermont Service Centers 05/23/2008
USCIS Settles Kaplan Class Action SSI Beneficiaries can request expedited processing of Forms I-485 and N-400 05/15/2008
April, 2008
USCIS Modifies Application for Employment Authorization Previous Versions of Form I-765 Accepted until July 8, 2008 04/24/2008
USCIS Updates Projected Naturalization Case Processing Time Agency To Complete 36-percent More Naturalization Cases Than Last Year 04/02/2008
USCIS and FBI Release Joint Plan to Eliminate Backlog of FBI Name Checks Partnership Establishes Series of Milestones To Complete Checks 04/02/2008
March, 2008
USCIS Revises Filing Instructions for Petition for Alien Relative Form I-130s to be filed with the Chicago Lockbox 03/21/2008
USCIS Announces Overseas Office Closings in Observance of Religious Holidays 03/17/2008
Statement by USCIS Director Emilio T. Gonzalez on Processing of Naturalization Applications 03/14/2008
Update: Biometric Changes For Re-entry Permits and Refugee Travel Documents USCIS issues revised instructions for USCIS Form I-131 03/05/2008
February, 2008
USCIS to Offer Free Copies of the Civics and Citizenship Toolkit to Organizations that Serve Immigrants (49KB PDF) 02/20/2008
USCIS Revises Filing Instructions for Petition for Alien Relative (28KB PDF) 02/19/2008
January, 2008
Naturalization Delays: Causes, Consequences and Solutions (203KB PDF) January 17, 2008 - Emilio T. Gonzalez, Director, USCIS, testifed before the House Judiciary Committee, Subcommittee on Immigration, Citizenship, Refugees, Border Security and International Law, January 17, 2008 01/17/2008
USCIS Announces Improvements For E-Verify Telephone Assistance (41KB PDF) 01/08/2008
USCIS Extends Suspension of Premium Processing Service for Religious Workers (R-1) Nonimmigrant Visa Classification 01/04/2008
USCIS Field Office Adopts Teletech Call Appointment System (26KB PDF) 01/03/2008
December, 2007
USCIS Updates Guide for New Immigrants (32KB PDF) 12/11/2007
USCIS Announces Fee Waiver for California Fire Victims (43KB PDF) 12/07/2007
November, 2007
USCIS Revises Filing Instructions for Petition for Alien Relative (41KB PDF) 11/30/2007
September, 2007
USCIS Announces A New Filing Address for Humanitarian Parole Applications (43KB PDF) 09/26/2007
August, 2007
USCIS Launches Toll-Free Military Help Line (30KB PDF) 08/13/2007
USCIS to Administer Additional Humanitarian Programs (60KB PDF) 08/06/2007
July, 2007
USCIS Rescinds Prior Update Regarding the Discontinuance of "Prepaid Mailers" for Issuing Notices and Documents (78KB PDF) 07/27/2007
USCIS Announces Extension of Temporary Suspension of Premium Processing Service for Form I-140 Immigrant Alien Petitions (38KB PDF) 07/24/2007
USCIS Discontinues Use of "Prepaid Mailers" for Issuing Notices and Documents (35KB PDF) 07/23/2007
USCIS Launches Transformation Pilot (31KB PDF) Inter-country Adoptions to be First Test Caseload 07/16/2007
USCIS Issues Correction of Previous Guidance Regarding Form I-140 Immigrant Alien Worker Filings with Labor Certification Substitution Requests (39KB PDF) 07/13/2007
California Service Center Now Issuing Delayed Form I-797 Approval Notices (34KB PDF) 07/11/2007
USCIS Introduces New Educational Resource for Immigrants (28KB PDF) 07/02/2007
June, 2007
New Application and Petition Fees Go Into Effect on July 30, 2007 (27KB PDF) 06/29/2007
USCIS Issues Service Center Receipting Update (34KB PDF) 06/28/2007
USCIS Announces Temporary Suspension of Premium Processing Service for Form I-140, Immigrant Petition for Alien Worker (39KB PDF) 06/27/2007
USCIS Issues Service Center Receipting Update (35KB PDF) 06/22/2007
USCIS Announces Direct Filing Instructions for Forms I-129F, I-131, I-140, I-360, I-485, I-765, and I-907 (46KB PDF) 06/21/2007
Fact Sheet: Status of Citizens of the Republic of Palau (53KB PDF) 06/21/2007
Update: USCIS Modifies Participation Requirement in District Office Rapid Adjudication (DORA) Pilot Program (52KB PDF) 06/21/2007
Task Force on New Americans Reports First Year Initiatives (35KB PDF) 06/12/2007
USCIS Begins Review of Ombudsman's 2007 Annual Report (50KB PDF) 06/11/2007
USCIS Issues Service Center Receipting Update (34KB PDF) 06/08/2007
Update: USCIS Reminds Customers of Correct Customer Service Phone Number (27KB PDF) USCIS reminds its customers that the correct phone number for the National Customer Service Center (NCSC) is 800-375-5283. 06/08/2007
May, 2007
Noticia actualizada de la USCIS: La USCIS advierte al público en general sobre el fraude migratorio y acerca de la ley de reforma migratoria propuesta (26KB PDF) 05/31/2007
USCIS Terminates Premium Processing Service for Form I-140 Requesting Labor Certification Substitution (27KB PDF) 05/17/2007
April, 2007
Fact Sheet: USCIS Announces Flexible Response Times for Notices of Intent to Deny and Requests for Evidence (39KB PDF) 04/12/2007
USCIS Announces Flexible Response Times for Notices of Intent to Deny and Requests for Evidence (28KB PDF) 04/12/2007
USCIS Announces Extension of Filing Time for Two Nonimmigrant Petitions (30KB PDF) 04/11/2007
USCIS Opens New Atlanta Field Office (28KB PDF) 04/03/2007
March, 2007
USCIS Reminds Customers of Revised Filing Instructions for Forms I-129 and I-539 (27KB PDF) 03/30/2007
Fact Sheet: Broward County Field Office (126KB PDF) 03/16/2007
Fact Sheet: Orlando Field Office (113KB PDF) 03/16/2007
Fact Sheet: Kendall Field Office (629KB PDF) 03/16/2007
Fact Sheet: Southeast Florida Field Offices (108KB PDF) 03/16/2007
Fact Sheet: Hialeah Field Office (159KB PDF) 03/16/2007
USCIS Facility Revitalization Strategy (25KB PDF) 03/16/2007
Fact Sheet: Miami Field Office (177KB PDF) 03/16/2007
USCIS Announces Direct Filing Instructions for Forms I-129 and I-539 Under the Bi-Specialization Initiative (33KB PDF) Revised 3/8/07 03/05/2007
February, 2007
Fact Sheet: Freedom of Information Act (40KB PDF) 02/28/2007
USCIS Launches New Track for Processing Freedom of Information Act (FOIA) Requests (41KB PDF) 02/28/2007
USCIS Reveals A New Look for Travel Booklets (107KB PDF) 02/15/2007
Fact Sheet: President’s FY 2008 Budget Request for USCIS Focuses on Building an Immigration Service for the 21st Century (42KB PDF) 02/05/2007
January, 2007
USCIS Introduces Change of Address Online Function to Web (30KB PDF) Phase One Streamlines and Improves Services for More than a Million Customers a Year 01/12/2007
December, 2006
Public Notice: USCIS Announces Processing Changes for Waivers of the Foreign Residence Requirement of Section 212(e) of the Immigration and Nationality Act (INA) (28KB PDF) 12/19/2006
November, 2006
USCIS Announces Transfer of Form I-129F (K-3-spouse of U.S. Citizens only), Petition for Alien Fiance (39KB PDF) Beginning October 23, 2006, USCIS National Benefits Center began transferring certain Form I-129Fs to the California Service Center and the Vermont Service Center, depending on the location of the related Form I-130 11/14/2006
USCIS To Expand Premium Processing Service (32KB PDF) 11/08/2006
October, 2006
USCIS Reminds Applicants to Apply for Travel Documents for Holiday Travel Abroad Before the End of October (30KB PDF) U.S. Citizenship and Immigration Service (USCIS) anticipates an unusually high volume of requests for advance parole and other travel documents this winter, given the occurrence of three major religious observances - Christmas, Hanukkah, and Hajj during the month of December. USCIS urges applicants needing a travel document (Reentry Permit, Refugee Travel Document, or Advance Parole) to file
Form I-131, Application for Travel Document, before the end of October 2006. 10/18/2006
USCIS and Department of State Launch Joint Effort to Promote USCIS Immigrant Guide Overseas (26KB PDF) To celebrate National Customer Service Week, U.S. Citizenship and Immigration Services (USCIS) has launched a joint effort with the Department of State to distribute the USCIS publication Welcome to the United States: A Guide for New Immigrants to immigrant visa recipients overseas. 10/05/2006
USCIS Reminds Applicants for Adjustment of Status and Other Benefits to Obtain Advance Parole Before Holiday Travel Abroad (31KB PDF) U. S. Citizenship and Immigration Service (USCIS) reminds individuals with a pending application for adjustment of status to that of lawful permanent resident, a pending application for relief under section 203 of the Nicaraguan Adjustment and Central American Relief Act (NACARA 203), a pending asylum application, or an approved application for Temporary Protected Status (TPS), to obtain Advance Parole by filing Form I-131. 10/04/2006
September, 2006
Public Notice: Case Transfer Update (34KB PDF) As part of an ongoing effort to improve the quality and efficiency of customer service delivery, U.S. Citizenship and Immigration Services (USCIS) periodically shifts benefit processing work from one agency service center to another, in order to balance the overall workload with processing capacity. 09/29/2006
USCIS to Expand Premium Processing Service (40KB PDF) U.S. Citizenship and Immigration Services (USCIS) announced today the addition of three new categories to the Premium Processing Service, which allows U.S. businesses to pay a $1,000 Premium Processing fee in exchange for 15-calendar-day processing of their case. 09/22/2006
August, 2006
Improved Procedure for Reporting USCIS Processing Time of Immigration Benefit Applications on the USCIS Website (26KB PDF) U.S. Citizenship and Immigration Services (USCIS) has improved the reporting procedure for processing times of immigration benefit applications located at the USCIS website. 08/25/2006
May, 2006
USCIS Reminds Applicants for Adjustment of Status to Obtain Advance Parole Before Summer Travel Abroad (31KB PDF) U. S. Citizenship and Immigration Service (USCIS) reminds individuals who have been granted Temporary Protected Status (TPS) and individuals with an application for adjustment of status to that of lawful permanent resident, an application for relief under section 203 of the Nicaraguan Adjustment and Central American Relief Act (NACARA 203), or an asylum application, that they must obtain Advance Parole by filing Form I-131, Application for Travel Document with USCIS before traveling abroad. 05/24/2006
April, 2006
Public Notice: USCIS Closes Katrina Post Office Box at Texas Service Center (27KB PDF) USCIS announced today that it is closing the Katrina Post Office Box at the Texas Service Center. 04/28/2006
Public Notice: USCIS Notifies Employers of Filing Changes (38KB PDF) Due to an unusually large volume of receipts at the Service Centers during the first week of April, it is taking longer than expected for USCIS to enter cases into the system. 04/27/2006
USCIS Director Gonzalez, Senator Grassley Meet and Visit the USCIS Des Moines Office (39KB PDF) United States Citizenship and Immigration Services (USCIS) Director Emilio Gonzalez met with Senator Chuck Grassley and employees of the local USCIS office today. 04/20/2006
USCIS Warns of Potential for Immigration Fraud (27KB PDF) Although Congress has been debating immigration legislation, all customers should be advised that currently no temporary worker program exists for aliens unlawfully present in the United States. 04/07/2006
USCIS Alerta sobre Posibilidad de Fraude Migratorio (28KB PDF) 04/07/2006
USCIS Warns of Spoof H-1B Release (28KB PDF) The Department of Homeland Security (DHS) and U.S. Citizenship and Immigration Services (USCIS) today announced the publication of Notices in the Federal Register designating a 12-month extension of Temporary Protected Status (TPS) for nationals of Honduras and Nicaragua until July 5, 2007. 04/03/2006
March, 2006
USCIS Notifies Employers of Filing Changes (33KB PDF) U.S. Citizenship and Immigration Services (USCIS) today announced changes to the filing procedure for two popular employer-sponsored immigration forms. 03/24/2006
December, 2005
Statement: Receipts Issued from the California Service Center (CSC) (45KB PDF) Some U.S. Citizenship and Immigration Services (USCIS) customers may receive a receipt or transfer notice from the California Service Center (CSC) for cases they filed with local District Offices in the USCIS Western, Central, or Eastern Region or with the National Benefits Center. 12/13/2005
November, 2005
Follow-Up Message: USCIS Announces New Address Change Procedures for ABC Class Members (31KB PDF) On August 5, 2005, U.S. Citizenship and Immigration Services (USCIS) notified class members of American Baptist Churches v. Thornburgh (ABC) through publication of a notice in the Federal Register that the ABC Project Post Office box in Washington, D.C will close. 11/30/2005
New Address Change Procedures for ABC Class Members (31KB PDF) 11/30/2005
FAQ: Interim Relief for Certain Foreign Academic Students Adversely Affected by Hurricane Katrina (119KB PDF) On November 25, 2005. U.S. Citizenship and Immigration Services (USCIS) published a Federal Register Notice, which temporarily suspended the applicability of certain requirements related to on-campus and off-campus employment for a specifically designated group of F-1 students. 11/25/2005
USCIS Reminds Applicants for Adjustment of Status to Obtain Advance Parole Before Holiday Travel Abroad (30KB PDF) U. S. Citizenship and Immigration Service (USCIS) reminds individuals with an application for adjustment of status to that of lawful permanent resident, an application for relief under section 203 of the Nicaraguan Adjustment and Central American Relief Act (NACARA 203), or an asylum application, that they must obtain Advance Parole by filing Form I-131, Application for Travel Document, with USCIS before traveling abroad. 11/02/2005
September, 2005
USCIS To Accept DOL Printouts as Temporary Proof of Labor Certification (29KB PDF) U.S. Citizenship and Immigration Services (USCIS) announced today that USCIS Service Centers will immediately begin accepting Department of Labor (DOL) printouts establishing the issuance of a labor certification (either a Form ETA-750 or a Form 9089) along with EB-2 (employment-based immigrant) petitions. 09/29/2005
USCIS Notifies I-90 Applicants of Process Change (46KB PDF) Certain Applicants must file their applications at a Service Center/National Benefits Center 09/08/2005
August, 2005
New Address Change Procedures For ABC Class Members (32KB PDF) USCIS notified class members of American Baptist Churchs v Thornburgh (ABC) that the ABC Project Post Office box will close. 08/05/2005
USCIS Reminds I-90 Applicants That E-Filing Remains An Option (127KB PDF) USCIS reminded its customers that e-Filing is a secure and viable option for filing an I-90 Application to Replace a Permanent Resident Card commonly known as a "Green Card" 08/03/2005
February, 2005
InfoPass - A Customer's Guide (158KB PDF) 02/04/2005
November, 2004
Address Change For Certain Immigration Filings Beginning December 1, 2004 (216KB PDF) 11/23/2004
Relocation Of Arlington USCIS Office (136KB PDF) 11/22/2004
USCIS Announces Backlog Elimination Update (130KB PDF) 11/09/2004
October, 2004
Federal Emergency Management Agency (FEMA) And The State Of Florida Meet Needs Of Non-English-Speaking Groups (115KB PDF) 10/04/2004
September, 2004
Undocumented Individuals In Need of Federal Emergency Management Agency (FEMA) and State of Florida Assistance (152KB PDF) 09/30/2004
USCIS Launches InfoPass in Albuquerque, Boise, El Paso, Harlingen, Helena, Kansas City, Omaha, Salt Lake City, San Antonio, St. Louis, St. Paul (169KB PDF) 09/08/2004
USCIS Launches InfoPass in Yakima (146KB PDF) 09/01/2004
August, 2004
USCIS Launches InfoPass in Anchorage, Fresno, Guam, Honolulu, Las Vegas, Phoenix, Portland OR, Reno, Sacramento, San Diego, San Francisco, San Jose, Seattle, Spokane, Tucson (145KB PDF) 08/30/2004
USCIS Launches InfoPass in Denver (167KB PDF) 08/27/2004
USCIS Launches InfoPass in Detroit (105KB PDF) 08/24/2004
USCIS Launches InfoPass in Atlanta (94KB PDF) 08/19/2004
USCIS Launches InfoPass in Houston (99KB PDF) 08/18/2004
USCIS Launches InfoPass in Boston (100KB PDF) 08/17/2004
USCIS Announces September 17, 2004, Public Meeting to Address Regional Centers and the Immigrant Investor Pilot (166KB PDF) 08/12/2004
USCIS Launches InfoPass In Upstate New York and New Jersey (140KB PDF) 08/09/2004
USCIS Brings InfoPass to Philadelphia, Pittsburgh (139KB PDF) 08/05/2004
July, 2004
InfoPass - Citas Para Informacion Sobre Inmigracion (158KB PDF) 07/22/2004
USCIS Plans to Launch InfoPass Nationwide (150KB PDF) 07/22/2004
USCIS Tiene Planes Para el Lanzamiento de InfoPass a Nivel Nacional (170KB PDF) 07/22/2004
USCIS Brings InfoPass To New York (138KB PDF) 07/16/2004
Notice To All Customers With a Pending I-130 Petition (125KB PDF) 07/15/2004
June, 2004
Backlog Elimination Strategy (151KB PDF) 06/17/2004
USCIS Launches New Los Angeles I-90 Pilot Project to Replace or Renew A Green Card Within Days (146KB PDF) 06/01/2004
May, 2004
Fact Sheet: USCIS Expands E-Filing Service Online (138KB PDF) 05/26/2004
USCIS Improves Customer Service by Expanding Online Filing of Immigration Benefits (136KB PDF) 05/26/2004
April, 2004
USCIS Launches InfoPass in Dallas with New Pilot Program (383KB PDF) 04/21/2004
Fact Sheet: USCIS I-130 (Petition for Alien Relative), I-485 (Application to Register Permanent Residence) Pilot Program in the Dallas District Office (207KB PDF) 04/21/2004
Fact Sheet: USCIS Expands Customer Service Initiative (115KB PDF) 04/19/2004
USCIS Expands Customer Service Initiative (104KB PDF) 04/19/2004
March, 2004
USCIS Launches InfoPass in Los Angeles (113KB PDF) 03/17/2004
InfoPass - Immigration Information by Appointment (158KB PDF) 03/04/2004
February, 2004
USCIS Accomplishments -- Year One (150KB PDF) 02/26/2004
December, 2003
USCIS Ofrece Nuevos Servicios En Linea Para Nuestros Clientes (85KB PDF) 12/01/2003
USCIS Offers New On-line Customer Service Features (87KB PDF) 12/01/2003
September, 2003
Tom Ridge and Eduardo Aguirre Visit Recent War Hero at Walter Reed 9/17/03 (314KB PDF) 09/17/2003
June, 2003
Fact Sheet: First 100 Days of The BCIS (33KB PDF) 06/10/2003
May, 2003
Hoja Informativa: Presentación Electrónica de Documentos y otros Servicios en Línea de BCIS (23KB PDF) 05/29/2003
BCIS Begins Offering "Online" Filing for Two Popular Immigration Forms (12KB PDF) 05/29/2003
Fact Sheet: E-Filing and other BCIS Services Online (22KB PDF) 05/29/2003
BCIS Ofrece Presentación "en Línea" de Documentos (13KB PDF) 05/29/2003
April, 2003
BCIS Takes First Step to Offer "Online" Filing (12KB PDF) 04/25/2003
Fact Sheet: E-Filing and Other BCIS Services Online (14KB PDF) 04/25/2003
BCIS Toma El Primer Paso Para Ofrecer Solicitudes "Enlinea" (13KB PDF) 04/25/2003
Hoja de datos: Ingreso Electrónico (E-Filing) y otros Servicios en Línea del BCIS (16KB PDF) 04/25/2003
October, 2002
INS Announces Case Status Online (20KB PDF) 10/28/2002
April, 2002
I-68 Canadian Border Boat Landing Program To Resume (20KB PDF) 04/09/2002
February, 2002
Immigration Services (Budget Request) (112KB PDF) 02/04/2002
June, 2001
INS Announces Premium Processing Service for Employers (30KB PDF) 06/01/2001
Premium Processing Service (30KB PDF) 06/01/2001
June, 2000
INS Customer Service Initiatives (42KB PDF) 06/29/2000
May, 2000
Adjudications Update-Second Quarter, FY 2000 (35KB DOC) 05/26/2000
March, 2000
INS New Change-of-Address Telephone Service Available Nationwide (22KB PDF) 03/24/2000
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