Skip to navigation Skip to content

Our Service Commitment

Our ultimate goal is to create an atmosphere that aligns with our passenger's need to be secure while ensuring the freedom of movement for people. In doing so our employees will assure customer confidence and ultimately establish a standard for passenger satisfaction.

Our culture provides our diverse passengers a secure and pleasant travel experience. We achieve this through highly competent and dedicated customer service teamwork and respect. We strive to earn the respect and trust of all airline passengers by practicing the following five principles.

Five Principles of our Transportation Security Officers

  1. Security that is Professional - Service that delivers positive lasting impressions with proper image and effective communications.
  2. Security with Customer Service - Service is efficient while maintaining the dignity of all passengers.
  3. Security that is Attentive - Service that acknowledges the passenger strives to minimize passenger anxiety and put them at ease.
  4. Security supported through Teamwork - Service of the highest quality resulting from combined individual efforts.
  5. Security that ensures passengers' civil rights - Service that is delivered with respect and equity.

How are we doing? Read the results from our customer satisfaction survey.

FAMS | Inspectors | Security Officers | Customer Service

How do we approach our work? We focus on people. We push technological innovation. We manage risk. We rely on unpredictability.