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Contact The Transportation Security Administration

Transportation Security Administration

Contact Forms for Specific TSA Offices

To contact a specific TSA office, complete a contact form below:

Compliments or Suggestions
Employment with TSA
Freedom of Information Act
Passenger and Traveler Information
No-Fly/Selectee List
Security Issues
Website Feedback
All Other Inquiries
Crew Member Self-Defense
Alien Flight Student Program (AFSP)
Aviation Workers Program (AW)
General Aviation Programs (GA)
Hazardous Materials Endorsement Threat Assessment Program (HTAP)
Indirect Air Carrier Program (IAC)
Registered Traveler Program (RT)
Transportation Worker Identification Credential Program (TWIC)
Doing Business with TSA
For TSA Employees Only

Travel Assistance

If you are not able to print a boarding pass from an airline ticketing kiosk or from the Internet as a result of some type of action taken by Homeland Security; or you are denied or consistently delayed boarding; or a ticket agent called someone before handing you a boarding pass, please visit the Travel Redress Inquiry Program (DHS TRIP) website at:

If you are encountering other problems obtaining a boarding pass, please contact your airline.

For questions or concerns about Travel Tips, Permitted and Prohibited Items, and information on filing a claim for lost, missing or damaged items, please follow the links below:

For Travelers:

Questions on Liquids, Gels & Aerosols: 3-1-1 for Carry-Ons:

Prohibited or Permitted Items:

For Information on Filing a Claim for Lost, Missing or Damaged Items or to Check on the Status of a Previously Submitted Claim:

If you are still unable to find what you are looking for, please email the TSA Contact Center at:

Security Violations and Concerns:

To report specific violations and concerns about security, please contact the TSA-Contact Center.

Phone: 1-866-289-9673

TSA Security Programs

The Transportation Security Administration conducts security threat assessments on a variety of populations within the transportation sector. A list of these programs and their descriptions are provided.

Alien Flight Student Program (AFSP): The Alien Flight Student Program ensures that non-U.S. citizens seeking flight training at schools regulated by the Federal Aviation Administration (FAA) do not pose a threat to aviation or national security. Persons seeking flight training must submit a request if they are not citizens or nationals to the U.S. and they wish to receive flight training in the U.S. or its territories and if they wish to receive flight training from an FAA-certificated facility, provider, or instructor that could lead to an FAA rating whether in the U.S. or abroad.

Aviation Workers Program (AW): The Aviation Workers Program covers those individuals who apply for or are issued personnel identification media by an airport operator. This may include persons seeking airport security credentials authorizing unescorted access to air operations areas (AOA), sterile areas, secured areas, and Security Identification Display Areas (SIDA). The program may also cover individuals seeking airport credentials to work or provide services in the public areas of the airport.

Certified Cargo Screening Program (CCSP): The Certified Cargo Screening Program (CCSP) is a voluntary program designed to enable vetted, validated, and certified supply chain facilities to screen cargo. The CCSP is a facility based program for supply chain entities located domestically within the United States. Any facility that tenders cargo directly to an air carrier or indirect air carrier (IAC) may apply to become a CCSF. This includes:

General Aviation Programs (GA): The General Aviation Program is comprised of the following security programs:
Twelve-Five Standard Security Program (TFSSP): Pilots and flight crew members who fly aircraft with a maximum certificated takeoff weight of 12, 500 pounds or more.
Private Charter Standard Security Program (PCSSP): Private charter operators using aircraft with a maximum takeoff weight of 45,500 kg (100,309 pounds) or more requiring their passengers and carry-on baggage to be screened prior to boarding.
Maryland Three Program (MD3): Individuals who apply for privileges to fly in and out of the three smaller Maryland Airports in the proximity of Washington, D.C. flight restricted zones (Potomac Airport, Hyde Airport, and College Park Airport).
DCA Access Standard Security Program (DASSP): Under TSA's security plan, 48 flights in and out of DCA will be allowed each day. All aircraft will be required to meet the security measures set forth in this program.

Hazardous Materials Endorsement Threat Assessment Program (HTAP): The TSA Hazardous Materials Endorsement Threat Assessment Program conducts a security threat assessment for any driver seeking to obtain, renew, or transfer a hazardous materials endorsement (HME) on a state-issued commercial drivers license (CDL).

Indirect Air Carrier Program (IAC): Any person or entity within the United States not in possession of a Federal Aviation Administration (FAA) air carrier operating certificate, which undertakes to engage indirectly in air transportation of property and uses for all or any part of such transportation the services of a passenger air carrier.

Registered Traveler Program (RT): TSA and private industry developed the RT Program to provide expedited security screening for passengers who volunteer to undergo a TSA-conducted security threat assessment (STA) in order to confirm that they to not pose or are not suspected of posing a threat to transportation or national security.

Transportation Worker Identification Credential Program(TWIC): TWIC is a vital security measure that will ensure individuals who pose a threat do not gain unescorted access to secure areas of the nation's maritime transportation system. All personnel requiring unescorted access to secure areas of MTSA-regulated facilities and vessels, and all mariners holding Coast Guard-issued credentials will be required to obtain a TWIC.


People who have applied for or would like to apply for an employment position at TSA, please call toll-free: 1-800-887-1895. People with hearing impairments please call: 1-800-887-5506.

People who are currently employed by TSA, please call toll-free: 1-866-274-6438.


In the event of a transportation security emergency, contact the authorities at the airport or your local law enforcement directly.

Office Of Civil Rights

Transportation Security Administration (TSA) employees, former employees, and applicants for employment who feel that they have been subjected to discriminatory employment practices, unlawful harassment, or retaliation may contact the Office of Civil Rights to initiate the equal employment opportunity complaint process and to seek resolution of their complaints. Failure to make a timely complaint may result in a loss of rights.

Members of the traveling public who believe that they have been unlawfully discriminated against by a TSA employee may contact the External Compliance Division in the Office of Civil Rights to have their concerns addressed, by sending an E-mail to or by calling the Office of Civil Rights.

The Office of Civil Rights can be reached toll free at 1-877-EEO-4-TSA (1-877-336-4872) or (800) 877-8339 (TTY), or by E-mail at

TSA Employee Workplace Concerns

If you are a TSA employee and wish to discuss a concern or issue regarding your workplace, please contact the Office of the Ombudsman.

Phone: 1-571-227-2383 or 1-877-266-2837 toll-free

General Aviation Operators / Maintainers

To report suspicious activity at your local general aviation airport, please contact the National Response Center. The hotline is staffed 24 hours per day, 7 days per week.

Phone: 1-866- GA SECURE or 1-866-427-3287

TSA Headquarters Mailing Address

All mail intended for delivery to the Transportation Security Administration's headquarters should be addressed as follows:

Employee Name
Office Name - (use TSA Routing Symbols below)
Transportation Security Administration
601 South 12th Street
Arlington, VA 22202-4220

TSA Routing Symbols
TSA-1 Administrator
TSA-1 Business Transformation & Culture
TSA-1 OSC - Executive Secretariat
TSA-2 Chief Counsel
TSA-4 Strategic Communications and Public Affairs
TSA-5 Legislative Affairs
TSA-6 OSC Civil Rights and Liberties (OCRL)
TSA-9 CFO - Claims Processing
TSA-10 Intelligence & Analysis
TSA-11 OPT Information Technology/CIO
TSA-12 OPT - Operational and Technical Training
TSA-13 Inspection
TSA-14 CFO Finance
TSA-15 Model Workplace
TSA-16 OPT Security Technology
TSA-17 Administration (CAO)
TSA-18 Law Enforcement/FAMS
TSA-19 Transportation Threat Assessment & Credentialing
TSA-20 OSC Freedom of Information Act (FOIA)
TSA-21 Human Capital
TSA-22 OSC Ombudsman
TSA-24 Risk Management - Annapolis Junction
TSA-25 Acquisition
TSA-28 Transportation Sector Network Management
TSA-29 Security Operations
TSA-30 OHC - Administrative Appeals and Review
TSA-31 OSC - Sensitive Security Information (SSI)
TSA-32 Operational Process and Technology
TSA-33 Special Counselor (OSC)
TSA-34 OPT - Risk Management and Strategic Planning
TSA-35 OPT - Operational and Performance Metrics
TSA-36 OSC Privacy
TSA-37 OSC Audit Liaison
TSA-901 OSC - Transportation Security Redress (OTSR)

TSA Contact Center

If you are still unable to find what you are looking for, please email the TSA Contact Center at or call: 1-866-289-9673.