FAQ - What's the Ombudsman?
The questions are listed first. For the answer to a question, click on that question.
Other pages in this site answer FAQs on other subjects:
- What are some issues with payment?
- What's my loan balance?
- How do I resolve a problem with my loan?
- What do I do if I didn't get fair treatment?
- What's this loan about?
What is an Ombudsman?
An ombudsman is a person who resolves disputes from a neutral, independent viewpoint. For more information on the FSA Ombudsman, see About the Ombudsman.
What is the role of your office?
The FSA Ombudsman and her staff informally resolve complaints from student loan borrowers and make recommendations for improving service within FSA. For more information, see About the Ombudsman.
Last updated/reviewed August 3, 2007
