Frequently Asked Questions (FAQ)

This site offers FAQs in six categories of questions:

What is the Ombudsman? Explanations about the Ombudsman's Office and its role. See the Ombudsman FAQ.

What are some issues with payment? Problems of and questions about loan repayment, bankruptcy, and how to get the loan cancelled, deferred, discharged, or out of default. See the Payment Issues FAQ.

What is my loan balance? Questions about the loan balance – figuring out what the actual balance is and/or why it is different from expected. See the Balance FAQ.

How do I resolve a problem with my loan? Questions about situations in which you know you have a problem and want to find out how to fix the problem (payment plans, loan rehabilitation, loan consolidation). See the Resolving Problems FAQ.

What do I do if I didn't get fair treatment? Complaints in which you feel you received unfair treatment or were at the mercy of unfair circumstances (by the servicer, the school, the Dept. of Education, etc.). Also includes some gripes and complaints. See the Fair Treatment FAQ.

What's this loan about? To whom does the loan belong? Who's servicing it? What kind of a loan is it? See the What's This Loan FAQ.

Can you tell me more about Total and Permanent Disability Discharge? What does discharged mean? Are there forms? How long will it take? See the TPD FAQ.