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Accrediting Council for Independent Colleges and Schools (ACICS)
750 First St., NE, Suite 980
Washington, DC 20002
202-336-6780
Fax: 202-842-2593
E-mail: info@acics.org
www.acics.org
ACICS is an association of accredited career schools training in business and business-related subjects.
 American Financial Services Association (AFSA)
Education Foundation
919 Eighteenth St., NW
Washington, DC 20006
202-466-8611
Toll free: 888-400-7577
Fax: 202-223-0321
E-mail: info@afsaef.org
www.afsaef.org
The AFSAEF mission is to educate all consumers -- young and old -- about the benefits of responsible money
management so they can make informed financial decisions, understand the credit process, and seek help if
credit problem occur. MoneySKILL® educates young adults on the personal finance concepts in the areas of
income, expenses, assets, liabilities and risk management to empower them to make sound financial decisions.
Alliance of Automobile Manufacturers
1401 Eye St., NW, Suite 900
Washington, DC 20005
202-326-5500
Fax: 202-326-5598
www.autoalliance.org
The Alliance represents the common interests of its members on a broad range of public policy issues.
American Apparel & Footware Association
1601 North Kent St., Suite 1200
Arlington, VA 22209
703-524-1864
Toll free: 1-800-520-2262
Fax: 703-522-6741
www.apparelandfootwear.org
Membership: manufacturers of clothing.
American Arbitration Association
1633 Broadway, 10th Floor
New York, NY 10019
Toll free: 1-800-778-7879
www.adr.org
This association is a not-for-profit public service organization committed to the resolution of disputes through
arbitration, mediation, concilation and other voluntary procedures.
American Association of Homes and Services for the
Aging
2519 Connecticut Ave., N.W.
Washington, DC 20008-1520
202-783-2242
Fax: 202-783-2255
E-mail: info@aahsa.org
www.aahsa.org
AAHSA is committed to advancing the vision of healthy, affordable, ethical aging services for America. The
association represents 5,600
mission-driven, not-for-profit nursing homes, continuing care retirement
communities, assisted living and senior housing facilities, and community service organizations.
American Bankers Association
1120 Connecticut Ave., NW
Washington, DC 20036
Toll free: 1-800-226-5377
Fax: 202-663-7543
www.aba.com
The American Bankers Association is the largest banking trade association in the country. It will provide
consumer education materials on request.
American Bar Association
740 15th St., NW,Washington DC, 20005
321 N. Clark Street
Chicago, IL 60654
312-988-5000
202-662-1000
Fax: 312-988-5528
E-mail: askaba@abanet.org
www.abanet.org
The Bar Association publishes a directory of state and local alternative dispute resolution programs and
provides consumer information on request.
ACA International
PO Box 390106
Minneapolis, MN 55439
952-926-6547
Fax: 952-926-1624
www.acainternational.org
ACA International is the leading trade association for credit and collection companies.
American Council of Life Insurers
101 Constitution Ave. NW, Suite 700
Washington, DC 20001-2133
202-624-2000
Toll free: 1-800-942-4242 (Consumer Helpline)
Fax: 202-624-2319
www.acli.com
Trade association of over 500 insurance companies that provide life insurance, pensions and annuities, long-
term care, and disability income insurance.
American Fence Associaiton
800 Roosevelt Rd., Bldg C-312
Glen Ellyn, IL 60137
630-942-6598
Toll free: 1-800-822-4342
Fax: 630-790-3095
www.americanfenceassociation.com
Membership: fence contractors, retailers, wholesalers, suppliers and manufacturers.
American Health Care Association
1201 L St., NW
Washington, DC 20005
202-842-4444
Toll free: 1-800-321-0343 (Bookstore Only)
Fax: 202-842-3860
www.ahca.org
Membership: state associations of long-term health care facilities and health related businesses.
American Institute of Certified Public Accountants
Professional Ethics Division
220 Leigh Farm Road
Durham, NC 27707
919-402-4500
Toll free: 1-888-777-7077 (Ethics Hotline)
Fax: 919-402-4670
E-mail: ethics@aicpa.org
www.aicpa.org
Membership: State-certified accountants
American Moving and Storage Association (AMSA)
1611 Duke St.
Alexandria, VA 22314
703-683-7410
Toll free: 1-888-849-AMSA
Fax: 703-683-7527
E-mail: info@moving.org
www.moving.org
The professional moving industry’s national trade association offers a wealth of information on its consumer
website, including a new Mover Referral Service. It also sponsors an arbitration service (dispute settlement
program) helping consumers resolve loss and damage claims on interstate moves.
American Orthotic and Prosthetic Association
330 John Carlyle St., Suite 200
Alexandria, VA 22314
571-431-0876 ext. 233
Fax: 571-431-0899
E-mail: info@aopanet.org
www.aopanet.org
The American Orthotic and Prosthetic Association is a national trade association committed to providing high
quality, unprecendented business services and products to O&P professionals. Membership: companies,
suppliers, and affiliates who design, fabricate, fit and supervise the use of orthoses (orthopedic braces) and
prostheses (artificial limbs).
American Society of Travel Agents, Inc.
Consumer Affairs
1101 King St., Suite 200
Alexandria, VA 22314
703-739-2782
Fax: 703-684-8319
www.astanet.com
Membership: travel agents.
Better Hearing Institute (BHI)
1441 I Street NW, Suite 700
Washington, DC 20005
202-449-1100
Toll free: 1-800-EAR-WELL
Fax: 202-216-9646
E-mail: mail@betterhearing.org
www.betterhearing.org
A nonprofit educational organization, BHI informs persons with impaired hearing and the general public about
hearing loss and available help through medicine, surgery, amplification, and other rehabilitation.
Blue Cross and Blue Shield Association
Consumer Affairs
1310 G St., NW
Washington, DC 20005
202-626-4780
Fax: 202-626-4833
www.bluecares.com
Membership: local Blue Cross and Blue Shield plans in the United States, Canada and Jamaica.
BoatU.S. (Boat Owners Association of The United States)
880 South Pickett St.
Alexandria, VA 22304-0730
703-823-9550
703-461-2856
Fax: 703-461-4674
E-mail: consumerprotection@boatus.com
www.boatus.com
my.boatus.com/consumer/database.aspx, Consumer Complaint Database
The Consumer Protection Bureau at BoatU.S. mediates disputes between boat owners and the marine
industry. They maintain the only database of consumer complaints involving boats, marine engines and boat-
related businesses. BoatU.S. also works closely with the U.S. Coast Guard to monitor safety defect problems.
Career College Association (CCA)
1101 Connecticut Avenue NW, Suite 900
Washington, DC 20036
202-336-6700
Fax: 202-336-6828
E-mail: cca@career.org
www.career.org
Membership: career-specific post secondary education institutions.
The Carpet and Rug Institute
730 College Drive (Zip: 30720)
PO Box 2048
Dalton, GA 30722-2048
706-278-3176
www.carpet-rug.com
Membership: manufacturers of carpets, rugs, and bath mats; suppliers of raw materials and services to the
industry.
ICemetery Consumer Service Council
PO Box 2028
Reston, VA 20195-0028
703-391-8407
Toll free: 1-800-645-7700
Fax: 703-391-8416
www.iccfa.com
The Cemetery Consumer Service Council is an industry-sponsored dispute resolution program. Consumer
information is available.
Children's Advertising Review Unit
Council of Better Business Bureaus, Inc.
70 West 36th Street, 12th Floor
New York, NY 10018
212-947-5137
Toll free: 866-334-6272 ext.111
E-mail: caru@caru.bbb.org
www.caru.org
CARU handles consumer complaints about truth and accuracy of advertising directed to children under 12
years of age.
Consumer Electronics Association (CEA)
1919 S. Eads Street
Arlington, VA 22202
703-907-7600
Toll free: 1-866-858-1555
Fax: 703-907-7675
E-mail: cea@ce.org
www.ce.org
CEA is the preeminent trade association representing more than 2,000 corporate members involved in the
design, development, manufacturing, distribution and integration of audio, video, mobile electronics, wireless
and landline communications, information technology, home networking, multimedia and accessory products.
Credit Union National Association (CUNA)
5710 Mineral Point Rd. (Zip: 53705)
PO Box 431
Madison, WI 53701
608-231-4308
Toll free: 1-800-356-9655
Fax: 608-232-8240
www.cuna.org
CUNA serves more than 90% of credit unions through credit union leagues in all 50 states and the District of
Columbia. Credit unions are cooperative non-profit financial institutions owned and controlled by members.
Direct Marketing Association DMA)
Department of Corporate Responsibility
1615 L St., NW, Ste. 1100
Washington, DC 20036-5624
202-955-5030
Fax: 202-955-0085
E-mail: consumer@the-dma.org
www.DMAchoice.org
DMA is the largest and oldest trade association for organizations (both commercial and nonprofit) involved in
direct marketing. Its members include organizations that market goods and services directly to consumers
using direct mail, catalogs, the Internet, telemarketing, magazines, newspaper and TV ads. DMA's consumer
website offers consumers options (free of charge) to better manage their mail. In addition to name-removal
and modification services, DMA offers consumer education on subjects such as shopping safely and
securely online, reviewing sweepstakes offers, and avoiding ID theft.
Direct Selling Association (DSA)
1667 K Street, NW
Suite 1100
Washington, DC 20006
202-452-8866
Fax: 202-452-9010
E-mail: info@dsa.org
www.dsa.org
Membership: companies that manufacture and distribute consumer products person-to-person and through
home-party plans using independent salespeople. All members comply with the DSA Code of Ethics.
Distance Education and Training Council
1601 18th St., NW, Suite 2
Washington, DC 20009
202-234-5100
Fax: 202-332-1386
E-mail: rob@detc.org
www.detc.org
Membership: Home study (correspondence) schools.
Financial Industry Regulatory Authority
(FINRA)
Office of Dispute Resolution
1 Liberty Plaza
165 Broadway, 27th Floor
New York, NY 10006
212-858-4400
Toll free: 1-800-289-9999 (Broker Check Hotline)
Fax: 212-858-4429
www.finra.org/arbitrationmediation
FINRA operates the largest dispute resolution forum in the securities industry for disputes between investors
and securities firms.
Financial Planning Association
Offices in Denver, and Washington
4100 E. Mississippi Ave., Suite 400
Denver, CO 80246-3053
Toll free: 1-800-647-6340
Fax: 303-759-0749
E-mail: fpa@fpanet.org
www.FPAforFinancialPlanning.org
The Financial Planning Association is a leadership and advocacy organization connecting those who provide
the services with consumers they serve. This organization is a resource for the public to find educational
resources and a financial planner who will deliver advice using an ethical, objective, client-centered process.
Food Marketing Institute (FMI)
2345 Crystal Drive, Suite 800
Arlington, VA 22202
202-452-8444
Fax: 202-429-4519
www.fmi.org
FMI conducts programs in research, education, industry relations and public affairs on behalf of grocery
retailers and wholesalers.
Grocery Manufacturers Association
1350 I. St. N.W., Suite 300
Washington, DC 20005
202-639-5900
Toll free: 1-800-355-0983
Fax: 202-639-5932
www.gmaonline.org
Membership: Commercial packers of such food products as fruit, vegetables, meat, poultry, seafood, and
canned, frozen, dehydrated, pickled and other preserved food items.
Hearing Industries Association
14441 I Street NW, Suite 700
Washington, DC 20005
202-449-1090
Fax: 202-216-9646
E-mail: mspangler@bostrom.com
www.hearing.org
Membership: companies engaged in the manufacture and/or sale of hearing aids, their components, parts, and
related products and services.
HOPE NOW Alliance
1001 Pennsylvania Ave, NW, 7th Floor
Washington, DC 20004
Toll free: 1-888-995-4673
www.hopenow.com
HOPE NOW is an alliance between counselors, servicers, investors, and other mortgage market participants.
This alliance will maximize outreach efforts to homeowners in distress to help them stay in their homes.
Household Goods Forwarders Association of America, Inc.
5904 Richmond Highway
Suite 404
Alexandria, VA 22303
703-317-9950
Fax: 703-317-9960
E-mail: info@hhgfaa.org
www.hhgfaa.org
The Household Goods Forwarders Association of America, Inc. represents movers and forwarders who
handle commercial, government and military shipments of household goods.
Insurance Information Institute
Consumer Affairs
110 William St., 24th Floor
New York, NY 10038
212-346-5500
Toll free: 1-800-331-9146
E-mail: jeannes@iii.org
www.iii.org
The National Insurance Consumer Helpline is a resource for consumers with automobile, homeowners and life
insurance questions. The Helpline is open Monday through Friday from 8 a.m. to 8 p.m., eastern time.
Spanish-speaking operators also available.
Monument Builders of North America
136 S. Keowee Street
Dayton, OH 45402
Toll free: 1-800-233-4472
Fax: 937-222-5794
E-mail: info@monumentbuilders.org
www.monumentbuilders.org
Membership: cemetery monument retailers, manufacturers and wholesalers; bronze manufacturers and
suppliers. Brochures available on request.
Mortgage Bankers Association of America
1331 L Street NW
Washington, DC 20005
202-557-2700
www.mbaa.org
Membership: mortgage banking firms, commercial banks, life insurance companies, title companies, and
savings and loan associations.
National Advertising Review Council
National Advertising Division
70 West 36th Street - 13th Floor
New York, NY 10018
Toll free: 1-866-334-NARC (6272)
Fax: 212-705-0136
E-mail: lbean@narc.bbb.org
www.narcpartners.org
www.nadreview.org
National Association of Home Builders
Member Service Center
1201 15th St., NW
Washington, DC 20005
202-266-8200
Toll free: 1-800-368-5242 (Outside metro DC)
Fax: 202-266-8400
E-mail: info@nahb.com
www.nahb.org
Membership: home and commercial builders.
National Association of Insurance Commissioners (NAIC)
Executive Headquarters
2301 McGee Street, #800
Kansas City, MO 64108
816-842-3600
Toll free: 1-866-470-6242
Fax: 816-783-8175
E-mail: reslib@naic.org
www.naic.org , Organization's
home page
www.InsureUonline.org,
Consumer insurance information
The National Association of Insurance Commissioners is the organization of insurance regulators from the 50
states, the District of Columbia and five U.S. territories. The organization helps insurance regulators to protect
and educate consumers by providing credible, unbiased insurance information. Consumers can get shopper’s
guides, as well as insurance tips and other information.
National Association of Personnel Services (NAPS)
131 Prominence Court, Suite 130
Dawsonville, GA 30534
706-531-0060
Fax: 1-866-739-4750
E-mail: info@recruitinglife.com
www.recruitinglife.com
Membership: Private employment agencies.
National Association of Professional Insurance Agents
400 North Washington St.
Alexandria, VA 22314
703-836-9340
Fax: 703-836-1279
E-mail: piainfo@pianet.org
www.PIANET.com
This association provides consumers practical advice on personal insurance buying through its national
outreach program.
National Association of Realtors
430 North Michigan Ave
Chicago, IL 60611-4087
312-329-8200
Toll free: 1-800-874-6500
Fax: 312-329-5960
www.realtor.org
NAR's website offers property ads, home buying and selling tips, real estate news, information about using a
realtor and more.
National Association of Securities Dealers (NASD)
Office of Dispute Resolution
1 Liberty Plaza
165 Broadway, 27th Floor
New York, NY 10006
212-858-4400
Toll free: 1-800-289-9999 (BrokerCheck Hotline)
Fax: 301-527-4873
E-mail: ciletters@nasd.com
www.nasdadr.com
NASD offers third-party dispute resolution forum for disputes between investors and securities firms.
National Foundation for Credit Counseling (NFCC)
801 Roeder Rd., Suite 900
Silver Spring, MD 20910
Toll free: 1-800-388-2227
Fax: 301-589-8256
www.nfcc.org
NFCC is the nation’s oldest and largest network of non-profit credit counseling agencies. Many of our
agencies are known locally as Consumer Credit Counseling Service. The mission of all NFCC agencies is to
set the national standard for quality credit counseling, debt reduction services and education for financial
wellness.
National Funeral Directors Association (NFDA)
13625 Bishop's Drive
Brookfield, WI 53005-6607
262-789-1880
Toll free: 1-800-228-6332
E-mail: nfda@nfda.org
www.nfda.org
NFDA offers a third party dispute resolution program for complaints regarding funeral homes.
National Futures Association (NFA)
300 South Riverside Plaza- Suite 1800
Chicago, IL 60606
312-781-1300
Toll free: 1-800-621-3570
Fax: 312-781-1467
E-mail: information@nfa.futures.org
www.nfa.futures.org
National Futures Association is the industrywide self-regulatory organization for the U.S. futures industry.
NFA's mission is to provide innovative and efficient regulatory programs and services that safeguard the
integrity of the derivatives markets. Consumers should contact NFA regarding any firm or individual who
solicits them for investments in futures, options on futures and foreign currency.
National Turkey Federation
1225 New York Ave., NW Suite 400
Washington, DC 20005
202-898-0100
Fax: 202-898-0203
E-mail: info@turkeyfed.org
www.eatturkey.com
The National Turkey Federation is the national advocate for all segments of the turkey industry.
North American Consumer Protection Investigators
Attn: Anna Huddleston-Aycock
Pinellas County Dept. of Justice & Consumer Services
15251 Roosevelt Boulevard Suite 209
Clearwater, FL 33760
727-464-6200
Fax: 727-464-6129
E-mail: ahuddles@co.pinellas.fl.us
www.nacpi.org
NACPI provides training and support for consumer protection investigators in government agencies at all
levels. NACPI does not investigate individual consumer complaints, but helps investigators share information
of mutual concern.
North American Securities Administrators Association, Inc.
750 First St, NE, Suite 1140
Washington, DC 20002
202-737-0900
Fax: 202-783-3571
E-mail: info@nasaa.org
www.nasaa.org
NASAA is an international organization devoted to investor protection. NASAA is the voice of the 50 state
securities agencies responsible for the grass-roots investor protection, investor education and efficient
capital formation.
Photo Marketing Association Internatonal
3000 Picture Place
Jackson, MI 49201
517-788-8100
Fax: 517-788-8371
E-mail: PMA_Information_Central@pmai.org
www.pmai.org
Membership: retailers of photo equipment, film and supplies; firms that develop and print film.
The Soap and Detergent Association
1500 K St., NW, Suite 300
Washington, DC 20005
202-347-2900
Fax: 202-347-4110
www.cleaning101.com
The Soap and Detergent Association is the premier nonprofit trade association dedicated to educating the
public about the relationship between good hygiene practices and good health. SDA offers free/low cost
practical information on hand hygiene, laundry, dish and surface care, food safety, poison prevention and
cleaning to control allergies and asthma.
Tire Industry Association
1532 Pointer Ridge Place, Suite G
Bowie, MD 20716-1883
301-430-7280
Toll free: 1-800-876-8372
Fax: 301-430-7283
E-mail: info@tireindustry.org
www.tireindustry.org
Membership: independent tire dealers and retreaders.
Toy Industry Association Inc.
1115 Broadway, Suite 400
New York, NY 10010
212-675-1141
Fax: 212-633-1429
E-mail: info@toyassociation.org
www.toy-tia.org
Membership: North American toy manufacturers.
United States Tour Operators Association (USTOA)
275 Madison Ave., Suite 2014
New York, NY 10016
212-599-6599
Fax: 212-599-6744
E-mail: information@ustoa.com
www.ustoa.com
Membership: wholesale tour operators, common carriers, suppliers, and providers of travel services.
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