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Customer Service Information

August, 2008

USCIS Revises Filing Instructions for Petitions to Remove Conditions on Residence
Customers Will Use New Version of Form I-751 and File with the California or Vermont Service Center
08/25/2008

USCIS Establishes Genealogy Program
Fee-for-Service Program Replaces Lengthy FOIA Process
08/13/2008

July, 2008

USCIS Harlingen Office Closes
Closure Due to Hurricane Dolly
07/28/2008

USCIS Continues Suspension of Premium Processing Service
07/09/2008

June, 2008

USCIS Launches Online Service to Check Status of FOIA Requests
06/30/2008

USCIS Revises Instructions On Where To Submit Applications Previously Processed By Its Tijuana Field Office
06/27/2008

USCIS To Close Its Tijuana Field Office On July 3, 2008
Will Stop Accepting Applications Beginning June 20
06/18/2008

USCIS To Close Its Hong Kong Field Office On August 29, 2008
Will Stop Accepting Applications Beginning June 23
06/18/2008

USCIS In Des Moines Re-Opens After Evacuation Last Friday
06/16/2008

January, 2008

Naturalization Delays: Causes, Consequences and Solutions (203KB PDF)
January 17, 2008 - Emilio T. Gonzalez, Director, USCIS, testifed before the House Judiciary Committee, Subcommittee on Immigration, Citizenship, Refugees, Border Security and International Law, January 17, 2008
01/17/2008

USCIS Announces Improvements For E-Verify Telephone Assistance (41KB PDF)
01/08/2008

USCIS Extends Suspension of Premium Processing Service for Religious Workers (R-1) Nonimmigrant Visa Classification
01/04/2008

USCIS Field Office Adopts Teletech Call Appointment System (26KB PDF)
01/03/2008

December, 2007

USCIS Updates Guide for New Immigrants (32KB PDF)
12/11/2007

USCIS Announces Fee Waiver for California Fire Victims (43KB PDF)
12/07/2007

November, 2007

USCIS Revises Filing Instructions for Petition for Alien Relative (41KB PDF)
11/30/2007

September, 2007

USCIS Announces A New Filing Address for Humanitarian Parole Applications (43KB PDF)
09/26/2007

August, 2007

USCIS Launches Toll-Free Military Help Line (30KB PDF)
08/13/2007

USCIS to Administer Additional Humanitarian Programs (60KB PDF)
08/06/2007

July, 2007

USCIS Rescinds Prior Update Regarding the Discontinuance of "Prepaid Mailers" for Issuing Notices and Documents (78KB PDF)
07/27/2007

USCIS Announces Extension of Temporary Suspension of Premium Processing Service for Form I-140 Immigrant Alien Petitions (38KB PDF)
07/24/2007

USCIS Discontinues Use of "Prepaid Mailers" for Issuing Notices and Documents (35KB PDF)
07/23/2007

USCIS Launches Transformation Pilot (31KB PDF)
Inter-country Adoptions to be First Test Caseload
07/16/2007

USCIS Issues Correction of Previous Guidance Regarding Form I-140 Immigrant Alien Worker Filings with Labor Certification Substitution Requests (39KB PDF)
07/13/2007

California Service Center Now Issuing Delayed Form I-797 Approval Notices (34KB PDF)
07/11/2007

USCIS Introduces New Educational Resource for Immigrants (28KB PDF)
07/02/2007

June, 2007

New Application and Petition Fees Go Into Effect on July 30, 2007 (27KB PDF)
06/29/2007

USCIS Issues Service Center Receipting Update (34KB PDF)
06/28/2007

USCIS Announces Temporary Suspension of Premium Processing Service for Form I-140, Immigrant Petition for Alien Worker (39KB PDF)
06/27/2007

USCIS Issues Service Center Receipting Update (35KB PDF)
06/22/2007

USCIS Announces Direct Filing Instructions for Forms I-129F, I-131, I-140, I-360, I-485, I-765, and I-907 (46KB PDF)
06/21/2007

Fact Sheet: Status of Citizens of the Republic of Palau (53KB PDF)
06/21/2007

Update: USCIS Modifies Participation Requirement in District Office Rapid Adjudication (DORA) Pilot Program (52KB PDF)
06/21/2007

Task Force on New Americans Reports First Year Initiatives (35KB PDF)
06/12/2007

USCIS Begins Review of Ombudsman's 2007 Annual Report (50KB PDF)
06/11/2007

USCIS Issues Service Center Receipting Update (34KB PDF)
06/08/2007

Update: USCIS Reminds Customers of Correct Customer Service Phone Number (27KB PDF)
USCIS reminds its customers that the correct phone number for the National Customer Service Center (NCSC) is 800-375-5283.
06/08/2007

May, 2007

Noticia actualizada de la USCIS: La USCIS advierte al público en general sobre el fraude migratorio y acerca de la ley de reforma migratoria propuesta (26KB PDF)
05/31/2007

USCIS Terminates Premium Processing Service for Form I-140 Requesting Labor Certification Substitution (27KB PDF)
05/17/2007

April, 2007

Fact Sheet: USCIS Announces Flexible Response Times for Notices of Intent to Deny and Requests for Evidence (39KB PDF)
04/12/2007

USCIS Announces Flexible Response Times for Notices of Intent to Deny and Requests for Evidence (28KB PDF)
04/12/2007

USCIS Announces Extension of Filing Time for Two Nonimmigrant Petitions (30KB PDF)
04/11/2007

USCIS Opens New Atlanta Field Office (28KB PDF)
04/03/2007

March, 2007

USCIS Reminds Customers of Revised Filing Instructions for Forms I-129 and I-539 (27KB PDF)
03/30/2007

Fact Sheet: Broward County Field Office (126KB PDF)
03/16/2007

Fact Sheet: Orlando Field Office (113KB PDF)
03/16/2007

Fact Sheet: Kendall Field Office (629KB PDF)
03/16/2007

Fact Sheet: Southeast Florida Field Offices (108KB PDF)
03/16/2007

Fact Sheet: Hialeah Field Office (159KB PDF)
03/16/2007

USCIS Facility Revitalization Strategy (25KB PDF)
03/16/2007

Fact Sheet: Miami Field Office (177KB PDF)
03/16/2007

USCIS Announces Direct Filing Instructions for Forms I-129 and I-539 Under the Bi-Specialization Initiative (33KB PDF)
Revised 3/8/07
03/05/2007

February, 2007

Fact Sheet: Freedom of Information Act (40KB PDF)
02/28/2007

USCIS Launches New Track for Processing Freedom of Information Act (FOIA) Requests (41KB PDF)
02/28/2007

USCIS Reveals A New Look for Travel Booklets (107KB PDF)
02/15/2007

Fact Sheet: President’s FY 2008 Budget Request for USCIS Focuses on Building an Immigration Service for the 21st Century (42KB PDF)
02/05/2007

January, 2007

USCIS Introduces Change of Address Online Function to Web (30KB PDF)
Phase One Streamlines and Improves Services for More than a Million Customers a Year
01/12/2007

December, 2006

Public Notice: USCIS Announces Processing Changes for Waivers of the Foreign Residence Requirement of Section 212(e) of the Immigration and Nationality Act (INA) (28KB PDF)
12/19/2006

November, 2006

USCIS Announces Transfer of Form I-129F (K-3-spouse of U.S. Citizens only), Petition for Alien Fiance (39KB PDF)
Beginning October 23, 2006, USCIS National Benefits Center began transferring certain Form I-129Fs to the California Service Center and the Vermont Service Center, depending on the location of the related Form I-130
11/14/2006

USCIS To Expand Premium Processing Service (32KB PDF)
11/08/2006

October, 2006

USCIS Reminds Applicants to Apply for Travel Documents for Holiday Travel Abroad Before the End of October (30KB PDF)
U.S. Citizenship and Immigration Service (USCIS) anticipates an unusually high volume of requests for advance parole and other travel documents this winter, given the occurrence of three major religious observances - Christmas, Hanukkah, and Hajj during the month of December. USCIS urges applicants needing a travel document (Reentry Permit, Refugee Travel Document, or Advance Parole) to file Form I-131, Application for Travel Document, before the end of October 2006.
10/18/2006

USCIS and Department of State Launch Joint Effort to Promote USCIS Immigrant Guide Overseas (26KB PDF)
To celebrate National Customer Service Week, U.S. Citizenship and Immigration Services (USCIS) has launched a joint effort with the Department of State to distribute the USCIS publication Welcome to the United States: A Guide for New Immigrants to immigrant visa recipients overseas.
10/05/2006

USCIS Reminds Applicants for Adjustment of Status and Other Benefits to Obtain Advance Parole Before Holiday Travel Abroad (31KB PDF)
U. S. Citizenship and Immigration Service (USCIS) reminds individuals with a pending application for adjustment of status to that of lawful permanent resident, a pending application for relief under section 203 of the Nicaraguan Adjustment and Central American Relief Act (NACARA 203), a pending asylum application, or an approved application for Temporary Protected Status (TPS), to obtain Advance Parole by filing Form I-131.
10/04/2006

September, 2006

Public Notice: Case Transfer Update (34KB PDF)
As part of an ongoing effort to improve the quality and efficiency of customer service delivery, U.S. Citizenship and Immigration Services (USCIS) periodically shifts benefit processing work from one agency service center to another, in order to balance the overall workload with processing capacity.
09/29/2006

USCIS to Expand Premium Processing Service (40KB PDF)
U.S. Citizenship and Immigration Services (USCIS) announced today the addition of three new categories to the Premium Processing Service, which allows U.S. businesses to pay a $1,000 Premium Processing fee in exchange for 15-calendar-day processing of their case.
09/22/2006

August, 2006

Improved Procedure for Reporting USCIS Processing Time of Immigration Benefit Applications on the USCIS Website (26KB PDF)
U.S. Citizenship and Immigration Services (USCIS) has improved the reporting procedure for processing times of immigration benefit applications located at the USCIS website.
08/25/2006

May, 2006

USCIS Reminds Applicants for Adjustment of Status to Obtain Advance Parole Before Summer Travel Abroad (31KB PDF)
U. S. Citizenship and Immigration Service (USCIS) reminds individuals who have been granted Temporary Protected Status (TPS) and individuals with an application for adjustment of status to that of lawful permanent resident, an application for relief under section 203 of the Nicaraguan Adjustment and Central American Relief Act (NACARA 203), or an asylum application, that they must obtain Advance Parole by filing Form I-131, Application for Travel Document with USCIS before traveling abroad.
05/24/2006

April, 2006

Public Notice: USCIS Closes Katrina Post Office Box at Texas Service Center (27KB PDF)
USCIS announced today that it is closing the Katrina Post Office Box at the Texas Service Center.
04/28/2006

Public Notice: USCIS Notifies Employers of Filing Changes (38KB PDF)
Due to an unusually large volume of receipts at the Service Centers during the first week of April, it is taking longer than expected for USCIS to enter cases into the system.
04/27/2006

USCIS Director Gonzalez, Senator Grassley Meet and Visit the USCIS Des Moines Office (39KB PDF)
United States Citizenship and Immigration Services (USCIS) Director Emilio Gonzalez met with Senator Chuck Grassley and employees of the local USCIS office today.
04/20/2006

USCIS Warns of Potential for Immigration Fraud (27KB PDF)
Although Congress has been debating immigration legislation, all customers should be advised that currently no temporary worker program exists for aliens unlawfully present in the United States.
04/07/2006

USCIS Alerta sobre Posibilidad de Fraude Migratorio (28KB PDF)

04/07/2006

USCIS Warns of Spoof H-1B Release (28KB PDF)
The Department of Homeland Security (DHS) and U.S. Citizenship and Immigration Services (USCIS) today announced the publication of Notices in the Federal Register designating a 12-month extension of Temporary Protected Status (TPS) for nationals of Honduras and Nicaragua until July 5, 2007.
04/03/2006

March, 2006

USCIS Notifies Employers of Filing Changes (33KB PDF)
U.S. Citizenship and Immigration Services (USCIS) today announced changes to the filing procedure for two popular employer-sponsored immigration forms.
03/24/2006

December, 2005

Statement: Receipts Issued from the California Service Center (CSC) (45KB PDF)
Some U.S. Citizenship and Immigration Services (USCIS) customers may receive a receipt or transfer notice from the California Service Center (CSC) for cases they filed with local District Offices in the USCIS Western, Central, or Eastern Region or with the National Benefits Center.
12/13/2005

November, 2005

Follow-Up Message: USCIS Announces New Address Change Procedures for ABC Class Members (31KB PDF)
On August 5, 2005, U.S. Citizenship and Immigration Services (USCIS) notified class members of American Baptist Churches v. Thornburgh (ABC) through publication of a notice in the Federal Register that the ABC Project Post Office box in Washington, D.C will close.
11/30/2005

New Address Change Procedures for ABC Class Members (31KB PDF)
11/30/2005

FAQ: Interim Relief for Certain Foreign Academic Students Adversely Affected by Hurricane Katrina (119KB PDF)
On November 25, 2005. U.S. Citizenship and Immigration Services (USCIS) published a Federal Register Notice, which temporarily suspended the applicability of certain requirements related to on-campus and off-campus employment for a specifically designated group of F-1 students.
11/25/2005

USCIS Reminds Applicants for Adjustment of Status to Obtain Advance Parole Before Holiday Travel Abroad (30KB PDF)
U. S. Citizenship and Immigration Service (USCIS) reminds individuals with an application for adjustment of status to that of lawful permanent resident, an application for relief under section 203 of the Nicaraguan Adjustment and Central American Relief Act (NACARA 203), or an asylum application, that they must obtain Advance Parole by filing Form I-131, Application for Travel Document, with USCIS before traveling abroad.
11/02/2005

September, 2005

USCIS To Accept DOL Printouts as Temporary Proof of Labor Certification (29KB PDF)
U.S. Citizenship and Immigration Services (USCIS) announced today that USCIS Service Centers will immediately begin accepting Department of Labor (DOL) printouts establishing the issuance of a labor certification (either a Form ETA-750 or a Form 9089) along with EB-2 (employment-based immigrant) petitions.
09/29/2005

USCIS Notifies I-90 Applicants of Process Change (46KB PDF)
Certain Applicants must file their applications at a Service Center/National Benefits Center
09/08/2005

August, 2005

New Address Change Procedures For ABC Class Members (32KB PDF)
USCIS notified class members of American Baptist Churchs v Thornburgh (ABC) that the ABC Project Post Office box will close.
08/05/2005

USCIS Reminds I-90 Applicants That E-Filing Remains An Option (127KB PDF)
USCIS reminded its customers that e-Filing is a secure and viable option for filing an I-90 Application to Replace a Permanent Resident Card commonly known as a "Green Card"
08/03/2005