USCIS Community Relations

Building Partnerships, Building Communities

Through its Community Relations Officers (CROs), the USCIS Community Relations program develops and maintains collaborative relationships with immigrant-serving organizations, such as community-based organizations, English as a Second Language instructors, Civics instructors, advocacy groups, and other stakeholders who interact with immigrants.

Our goal is to educate our constituency about USCIS policies, products, and programs and to dialogue with them to identify areas where community feedback might better inform USCIS decision makers.  As an integral part of the USCIS Office of Communications, the Community Relations Program has 25 Community Relations Officers who develop partnerships with their communities nationwide.

Please note: The Community Relations program will not respond to case-specific inquiries. If your inquiry is case-specific, please call the National Customer Service Center at 1-800-375-5283 or make an appointment at your local USCIS office using InfoPass, available in the Related Links on the right.

Below, you will find answers to questions posed by community-based organizations and the American Immigration Lawyers Association at national stakeholder meetings held at USCIS headquarters.

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