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    Contact Us

    If you have a question about immigration procedures, or need clarification, call our National Customer Service Center (NCSC) at:

    1-800-375-5283 (TTY 1-800-767-1833)

    This toll-free call center has additional information and can connect you to live assistance in English and Spanish during their specified office hours. The NCSC will be able to answer most questions - although they cannot provide information about the status of your case over the telephone.

    Please note:
    Border patrol and airport inspections are now done by U.S. Customs and Border Protection (CBP), part of the Department of Homeland Security (DHS).

    Immigration investigations, detentions, removals and SEVIS (Student and Exchange Visitor Information System) are now done by U.S. Immigration and Customs Enforcement (ICE), part of the Department of Homeland Security (DHS).

    USCIS does not handle Passports or most visas. These matters are handled by the U.S. Department of State Passport Services, and Visa Services.

    If you would like to provide feedback on the website, you may email us at Please note the following:

    •  Do not send information about specific cases to this address. We only accept website related comments.
    • Although every e-mail message will be read within two business days, due to the number of messages, individual responses may not be sent.

    Last updated: 07/01/2008

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