<DOC> [107 Senate Hearings] [From the U.S. Government Printing Office via GPO Access] [DOCID: f:79886.wais] S. Hrg. 107-468 CRITICAL SKILLS FOR NATIONAL SECURITY AND THE HOMELAND SECURITY FEDERAL WORKFORCE ACT--S. 1800 ======================================================================= HEARING before the INTERNATIONAL SECURITY, PROLIFERATION AND FEDERAL SERVICES SUBCOMMITTEE of the COMMITTEE ON GOVERNMENTAL AFFAIRS UNITED STATES SENATE ONE HUNDRED SEVENTH CONGRESS SECOND SESSION __________ MARCH 12, 2002 __________ Printed for the use of the Committee on Governmental Affairs U.S. GOVERNMENT PRINTING OFFICE 79-886 WASHINGTON : 2002 _____________________________________________________________________________ For Sale by the Superintendent of Documents, U.S. Government Printing Office Internet: bookstore.gpo.gov Phone: toll free (866) 512-1800; (202) 512-1800 Fax: (202) 512-2250 Mail: Stop SSOP, Washington, DC 20402-0001 COMMITTEE ON GOVERNMENTAL AFFAIRS JOSEPH I. LIEBERMAN, Connecticut, Chairman CARL LEVIN, Michigan FRED THOMPSON, Tennessee DANIEL K. AKAKA, Hawaii TED STEVENS, Alaska RICHARD J. DURBIN, Illinois SUSAN M. COLLINS, Maine ROBERT G. TORRICELLI, New Jersey GEORGE V. VOINOVICH, Ohio MAX CLELAND, Georgia PETE V. DOMENICI, New Mexico THOMAS R. CARPER, Delaware THAD COCHRAN, Mississippi JEAN CARNAHAN, Missouri ROBERT F. BENNETT, Utah MARK DAYTON, Minnesota JIM BUNNING, Kentucky Joyce A. Rechtschaffen, Staff Director and Counsel Hannah S. Sistare, Minority Staff Director and Counsel Darla D. Cassell, Chief Clerk ------ INTERNATIONAL SECURITY, PROLIFERATION AND FEDERAL SERVICES SUBCOMMITTEE DANIEL K. AKAKA, Hawaii, Chairman CARL LEVIN, Michigan THAD COCHRAN, Mississippi ROBERT G. TORRICELLI, New Jersey TED STEVENS, Alaska MAX CLELAND, Georgia SUSAN M. COLLINS, Maine THOMAS R. CARPER, Delaware GEORGE V. VOINOVICH, Ohio JEAN CARNAHAN, Missouri PETE V. DOMENICI, New Mexico MARK DAYTON, Minnesota ROBERT F. BENNETT, Utah Nanci E. Langley, Deputy Staff Director Mitchel B. Kugler, Minority Staff Director Brian D. Rubens, Chief Clerk C O N T E N T S ------ Opening statements: Page Senator Akaka................................................ 1 Senator Thompson............................................. 3 Senator Cochran.............................................. 6 Senator Voinovich............................................ 24 Prepared statement: Senator Durbin............................................... 39 WITNESSES Tuesday, March 12, 2002 Donald J. Winstead, Assistant Director, Compensation Administration, Office of Personnel Management................. 4 Sheri A. Farrar, Assistant Director, Administrative Services Division, Federal Bureau of Investigation, accompanied by Margaret R. Gulotta, Chief of the Language Services Unit, and Leah Meisel, Deputy Assistant Director and Personnel Office, Federal Bureau of Investigation................................ 7 Ruth A. Whiteside, Principal Deputy Assistant Secretary, Bureau of Human Resources, Department of State........................ 8 Ginger Groeber, Acting Deputy Assistant Secretary, Civilian Personnel Policy, Department of Defense........................ 10 Harvey A. Davis, Associate Director, Human Resources Services, National Security Agency....................................... 11 Hon. Lee H. Hamilton, Director of the Woodrow Wilson Center for International Scholars, former Member of the House of Reprsentatives................................................. 20 Susan S. Westin, Managing Director for International Affairs and Trade Issues, U.S. General Accounting Office................... 29 Ray T. Clifford, Ph.D., Chancellor, Defense Language Institute... 31 Alphabetical List of Witnesses Clifford, Ray T., Ph.D.: Testimony.................................................... 31 Prepared statement........................................... 92 Davis, Harvey A.: Testimony.................................................... 11 Prepared statement........................................... 68 Farrar, Sheri A.: Testimony.................................................... 7 Prepared statement........................................... 46 Groeber, Ginger: Testimony.................................................... 10 Prepared statement........................................... 62 Hamilton, Hon. Lee H.: Testimony.................................................... 20 Prepared statement........................................... 73 Westin, Susan S.: Testimony.................................................... 29 Prepared statement........................................... 79 Whiteside, Ruth A.: Testimony.................................................... 8 Prepared statement........................................... 53 Winstead, Donald J.: Testimony.................................................... 4 Prepared statement........................................... 40 Appendix Copy of S. 1800.................................................. 94 Response for the Record from Mr. Winstead to question asked at the hearing.................................................... 124 Response for the Record from Ms. Groeber to question asked at the hearing........................................................ 148 Questions and responses from: Mr. Winstead................................................. 129 Ms. Farrar................................................... 131 Ms. Whiteside................................................ 133 Ms. Groeber.................................................. 142 Mr. Davis.................................................... 144 Ms. Westin................................................... 147 CRITICAL SKILLS FOR NATIONAL SECURITY AND THE HOMELAND SECURITY FEDERAL WORKFORCE ACT--S. 1800 ---------- TUESDAY, MARCH 12, 2002 U.S. Senate, International Security, Proliferation, and Federal Services Subcommittee, of the Committee on Governmental Affairs, Washington, DC. The Subcommittee met, pursuant to notice, at 2:33 p.m., in room SD-342, Dirksen Senate Office Building, Hon. Daniel Akaka, Chairman of the Subcommittee, presiding. Present: Senators Akaka, Thompson, Cochran, and Voinovich. OPENING STATEMENT OF SENATOR AKAKA Senator Akaka. The Subcommittee will please come to order. I want to thank our witnesses for joining us this afternoon. We are beginning to find that many of our colleagues as well as others in the community are finding much interest in what we are going to be talking about today. The terrorist attacks of September 11 exposed the strengths and weaknesses of our great country. We saw firsthand the impact of critical personnel and needed skills in our national security agencies. These events also gave us a preview of the problems we will face tomorrow if these skills are not strengthened. Federal agencies did not have the critical personnel with the language capabilities needed to investigate the attacks. Some agencies, like the FBI, were forced to post urgent job announcements for foreign language speakers to translate and investigate crucial evidence. According to the President's Science Advisor, there is not enough scientific expertise in government to evaluate proposals to combat terrorism in a timely fashion. In today's Washington Post, we are reminded that agencies have a shortage of analysts to translate and analyze the large volumes of intelligence data acquired since U.S. forces entered Afghanistan. This has led some officials to admit that there is a risk that information valuable to our efforts against terrorism could slip through. The importance of national security critical skills in government has been recognized for some time. Congress passed a National Defense Education Act of 1958 in response to the Soviet Union's first space launch. We were determined to win the space race and make certain that the United States never came up short again in the areas of math, science, technology, or foreign languages. Members of this Subcommittee have worked on this issue more recently. Under the guidance of Senator Cochran, this Subcommittee held a hearing a year and a half ago to define more clearly the United States' need for foreign language proficiency and to examine whether appropriate resources were made available to strengthen these skills among Federal workers. At that time, we heard that the intelligence community lacked individuals with the translating skills needed to respond in times of crisis. Last March, Senator Voinovich held a hearing on the national security implications of the human capital crisis. Witnesses from that hearing sent a strong message that strengthening math, science, and foreign language capabilities in government is a precondition for fixing virtually everything else in our U.S. national security complex. Let me thank Senator Cochran and Senator Voinovich for their leadership in these areas. Senator Voinovich has also asked me to announce that he thinks this hearing is very important, and although he has been unavoidably delayed, he expects to be here later. I also want to thank Senator Thompson who has been one of the leaders on this issue, and I want to thank him for his leadership. Our math, science and foreign language capabilities in the Federal Government are at risk and there is no quick solution. It has taken years of neglect to reach this deficit in trained workers, and it will take sustained efforts to hire, retain, and retrain employees with critical skills. We must use every tool at our disposal to defend America against present and future threats. To do this, we must ensure that the talented people in government have the right expertise to meet their changing missions. Senators Durbin, Thompson, and I introduced S. 1800, the Homeland Security Federal Workforce Act, as a comprehensive, long-term approach to addressing these shortfalls in government. I am pleased that the Ranking Member of this Subcommittee, Senator Cochran, as well as Senators Voinovich and Collins, are cosponsors of S. 1800. This bipartisan approach takes an important step toward recruiting more people into government with critical national security skills. Complementing this legislation is S. 1799, the Homeland Security Education Act, which addresses shortages of those students pursuing degrees in math, science, and critical foreign languages. The Homeland Security Education Act proposes several measures to ensure that government preserves its expertise in matters of national security. This bill increases student loan forgiveness programs for those who work in positions of national security and offers fellowships for existing Federal employees and those who commit to serve in Federal national security positions. It offers a rotational assignment program for mid-level Federal employees and provides training and professional development opportunities. We must make certain that those entering Federal service have the needed skills and that our existing workforce has the opportunity to acquire specialized training. As we seek new government employees, we cannot ignore the people whose expertise and talents guide agencies daily in meeting their missions. With our witnesses' help, we will explore the skills that agencies need to accomplish their current national security missions and how the Homeland Security Federal Workforce Act can help meet the challenges of strengthening these skills in the future. I want to thank our witnesses for being here today and I look forward to an interesting and lively discussion. And now I would like to yield to my friend and colleague and one of the leaders in this effort, Senator Thompson. OPENING STATEMENT OF SENATOR THOMPSON Senator Thompson. Thank you very much, Mr. Chairman. I appreciate your holding this hearing today. It is becoming more and more obvious that you are dealing with a very important issue and one that is vital to our national security. I think when the Hart-Rudman report came out, for example, we all became even more acutely aware, and, of course, the events of last fall, that we cannot be where we need to be without the right kind of people, and we are losing too many of the right kind of people that we are going to need in the future, especially with regard to some of these particularly vital areas. That, of course, is what our bill that you referred to tries to do. I think some legitimate points have been made concerning overlap and duplication and how it all fits together, and those are valid points. We need to work our way through all that. Hopefully, this will be an opening opportunity, a first step, to start the discussion as to where we need to wind up. So I am looking forward to hearing what our witnesses have to say, and so with that, I will cease and desist and ask that my full statement be made a part of the record. Senator Akaka. Without objection, it will be included in the record. [The prepared statement of Senator Thompson follows:] OPENING STATEMENT OF SENATOR THOMPSON Thank you, Mr. Chairman. I commend you for holding this hearing, and for your efforts to ensure that the Committee and the Subcommittee both continue to focus on Federal workforce issues. I can think of few who deserve our consideration more right now than those are making and will continue to make our country safe. Clearly, in today's environment, national security and the battle against terrorism enjoy substantial attention and support. And it is gratifying to know that many Federal employees who have long toiled in relative obscurity are now getting the recognition they deserve. But as experts have noted and as common sense will tell you, these sentiments are not enough to guarantee a robust, capable national security workforce. Instead, it is our job to make sure that the right incentives, programs, and laws are in place to give this workforce the people it needs to get the job done. As the frightening events of last fall highlighted, there are critical shortages among our national security employees, and these will get worse--not better--with inaction. This is the thrust of the Homeland Security Federal Workforce Bill. We should also realize that, despite the rapt focus by all Americans on serious events here and overseas, any successful workforce strategy must address the long term. And in the long term, the Federal Government must worry about its ability to attract employees who can be romanced away by higher salaries and better opportunities for advancement. Therefore, this bill takes an important step in providing the incentives to make careers in national security appealing. Young people may be attracted to help defend the country because of patriotism, and I hope they are. But we realize that exactly because they are some of the best and brightest, they are presented with attractive and lucrative offers from private business, and will weigh financial concerns and the potential for advancement in their final decision. Our bill does not just look to new hires, because they constitute an investment in the distant future. In the near future, the national security workforce will depend on retaining the experienced people already on the job. That is why the bill establishes the National Security Service Corps, which will provide an exciting and professionally rewarding opportunity for middle managers. And finally, because the inability of agencies to set goals and to drive towards those goals is a chronic problem, the bill tells agencies to address their national security human capital needs in their performance and strategic plans. I believe that, if agencies are pushed in the planning direction long enough, some of them may eventually get it. This bill really is just the first step in a long march, because the Federal workforce's national security problems are truly disturbing. The General Accounting Office, in a report released 2 months ago, found that ``all four of the agencies it surveyed reported shortages of translators and interpreters as well as shortages of staff, such as diplomats and intelligence specialists, with foreign language skills that are critical to successful job performance. Agency officials stated that these shortfalls have adversely affected agency operations and hindered U.S. military, law enforcement, intelligence, counterterrorism, and diplomatic efforts.'' But our problems are not confined to the area of language expertise. The specter of nuclear terrorism looms, but we face it with an Nuclear Regulatory Commission and an Energy Department with that are having human capital problems. Bioterrorism directed at the food chain would be dealt with by the Department of Agriculture, which is also in the midst of personnel shortfalls. For example, the GAO found that ``food safety, in which USDA plays a major role, continues to suffer from inconsistent oversight, poor coordination, and inefficient deployment of resources.'' At the same time, it is important to get the answer right. Though the issues I've outlined are real, I'm not sure the solution is to pile new programs on top of existing programs if these have not been successful. Before we throw dollars at these workforce problems, we need to look at whether we should consider blending our initiatives with the other proposals--legislative and otherwise--that are currently in play. After all, the issue of personnel reform is not new. True, this is a serious problem, and we don't have the luxury of endless debate. But I suspect that if you could tear away some of the layers here, you would see an age-old discussion about how to attract the best talent to government. So today, I'm looking forward to beginning a process. We have representatives from some of the agencies this bill would affect, and I'm eager to hear from them about the health of their national security workforces and what it may take to fix them. We'll also hear science and language experts tell us, governmentwide, where the shortcomings are in our most important jobs. And I look forward to listening to the Office of Personnel Management, which will ultimately bear responsibility for implementing our plan. Senator Akaka. I would like to welcome our first panel. I want to thank Donald Winstead from the Office of Personnel Management, Sheri Farrar of the FBI, Ruth Whiteside of the Department of State, Ginger Groeber of the Department of Defense, and Harvey Davis of the National Security Agency for being with us this afternoon. Mr. Winstead, you may proceed with your statement and your full statements will be included in the record. Thank you. TESTIMONY OF DONALD J. WINSTEAD,\1\ ASSISTANT DIRECTOR, COMPENSATION ADMINISTRATION, OFFICE OF PERSONNEL MANAGEMENT Mr. Winstead. Mr. Chairman and Members of the Subcommittee, good afternoon. I am Don Winstead. I serve as Assistant Director for Compensation Administration for the Office of Personnel Management. I appreciate the opportunity to appear before you today to discuss S. 1800, the Homeland Security Federal Workforce Act. --------------------------------------------------------------------------- \1\ The prepared statement of Mr. Winstead appears in the Appendix on page 40. --------------------------------------------------------------------------- The events of September 11 forever changed the Federal Government's personnel requirements. Every agency must now consider its work and mission in a new context, one that was nearly unimaginable before. The skills needed by agencies to fulfill their expanded homeland security missions are diverse and in many cases unique to the particular mission of the agency. The administration is committed to addressing the human capital needs of the national security agencies, working with this Subcommittee, and supports the concept underlying S. 1800. We strongly support efforts to ensure that the Federal workforce has the people it needs to fulfill homeland security missions and we stand ready to work with the sponsors of this legislation to achieve our mutual goals. S. 1800 would provide special new programs for those components of the Executive Branch that have traditionally been designated as national security agencies. For those agencies, it would provide an enhanced student loan repayment program, a fellowship program comparable to the recently implemented Scholarship for Service Program, and a program to encourage details of employees between national security agencies. These are all concepts worth studying further. We would urge consideration of these concepts within the context of existing programs and flexibilities. For example, the current program for the repayment of student loans for Federal employees has been operating only for a relatively brief period. As agencies become more familiar with the program and its framework, we expect to see greater and more effective use. We believe any consideration of enhancements to the program should reflect those experiences. The administration is concerned about the establishment of a separate fund for this worthy purpose. We are continuing to work with agencies to assist them in using their individual salaries and expenses funding to target the recruitment and retention incentives that will be most effective for their specific needs. We believe allowing agencies to make these decisions is appropriate since we are ultimately holding them accountable. Title II of S. 1800 creates a fellowship program for graduate students to enter Federal service in national security positions. While we question the necessity and effectiveness of creating a new board to administer the program, we support the concept of this title, which resembles that of the Scholarship for Service Program currently operating to bolster the government's information assurance infrastructure. The National Security Corps concept also parallels existing authorities. The option of broadening an employee's perspective through rotational assignments among organizations is one we include in many of our current programs including the highly regarded Presidential Management Intern Program. Typically, the programs that include such opportunities are not limited to a particular area such as national security. However, it is important to note in turn that the administration's concept of national security is a broad one. Every agency must be concerned with how its role and mission links to national security concerns. Personnel in the Centers for Disease Control working on bioterrorism solutions, Customs inspectors developing new strategies to assure the safety of containers imported into the United States, and Federal Emergency Management Agency personnel working on improving evacuation procedures and fire safety precautions--these are just a few of the Federal employees whose work involves national security, but who have traditionally not been thought of as part of the national security workforce. We believe S. 1800 should be considered within the context of other human resource management proposals such as those in the administration's Managerial Flexibility Act. That act offers a number of initiatives that would help address the human capital needs related to national security in the broader sense. Senators Thompson and Voinovich have introduced bills containing these important governmentwide proposals, which will benefit all Federal agencies, even those whose roles in national security matters have not previously been given recognition. The administration looks forward to the upcoming hearings to be held on the President's legislative proposal. As a package, these new and expanded authorities will empower Federal managers to make the decisions and cultivate a workforce that can lead to increased efficiency and effectiveness in Federal programs and which can respond to the changing dynamics of the economy and the challenges of a changing world, and we believe all of this can be accomplished without changing the veterans' preference laws that have long been a cornerstone of the civil service. This concludes my remarks and I would be happy to answer any questions. Senator Akaka. Thank you very much, Mr. Winstead. Before I call on Ms. Farrar, I would like to yield to my friend, Senator Cochran. OPENING STATEMENT OF SENATOR COCHRAN Senator Cochran. Mr. Chairman, thank you very much. I especially appreciate your kind remarks during your opening statement. I welcome the witnesses who are testifying before our Subcommittee today. I think this legislation will provide some needed incentives to help deal with the problems we have in foreign language education and recruitment, training of people who are essential if we are to achieve success in our effort to provide security for our citizens. Following the tragic events of September 11, I think our earlier concerns that we had discussed in previous hearings and efforts to attract attention to this serious problem have been magnified, and the reality has set in now, and we need to get busy and do something. I think the time for talking about the problem is over. We need action and your presence here and your support for our efforts are deeply appreciated. Thank you. Senator Akaka. Thank you very much. Ms. Farrar, will you please give your statement. TESTIMONY OF SHERI A. FARRAR,\1\ ASSISTANT DIRECTOR, ADMINISTRATIVE SERVICES DIVISION, FEDERAL BUREAU OF INVESTIGATION, ACCOMPANIED BY MARGARET R. GULOTTA, CHIEF OF THE LANGUAGE SERVICES UNIT, AND LEAH MEISEL, DEPUTY ASSISTANT DIRECTOR AND PERSONNEL OFFICER, FEDERAL BUREAU OF INVESTIGATION Ms. Farrar. Good afternoon, Mr. Chairman, distinguished Members of the Subcommittee. I, too, want to thank you for the opportunity to come before you today to talk about the Homeland Security Federal Workforce Act. My name is Sheri Farrar, and I am the Assistant Director of the Administrative Services Division of the FBI. --------------------------------------------------------------------------- \1\ The prepared statement of Mr. Farrar appears in the Appendix on page 46. --------------------------------------------------------------------------- I am here today representing Director Mueller. I am joined today on my left by Margaret Gulotta, who is the Section Chief of our Language Services Section, and sitting directly behind me is Leah Meisel, who is the Deputy Assistant Director and Personnel Officer for the FBI. You have my written statement before you. Today I only want to take a few moments to highlight some of the points in that statement. First, there is no question that the critical skill needs of the FBI have changed over the last several years, and those critical needs have been further heightened by the events of September 11. The FBI faces the same challenges of all agencies in keeping pace with advances in technology. Our challenge is twofold: To support our day-to-day computer and information technology needs, and to advance our technical and scientific programs to ensure our ability to exploit the advances in technology that confront us in our investigative and intelligence collection and exploitation initiatives. We have always needed foreign language capabilities, but the languages deemed most critical have certainly changed. Obviously, Middle Eastern and Central Asian languages have now become our highest priorities. We have emphasized these skill needs in our recruiting strategies. For agents we have placed at the highest priority for both recruiting and processing those who have computer science and information technology abilities, physical and natural sciences, engineering, and foreign languages. For our support employees, we are seeking to recruit individuals who have the analytical capability to serve in our intelligence research specialist positions. Again, those with foreign language capabilities and with computer and information technology skills. The FBI has an aggressive hiring recruiting plan this year. We are seeking to bring over 900 agents and over 1,400 support employees on board this year. Now, as never before, our recruitment strategies are focused on hiring people with the critical skills I have mentioned. We are cautiously optimistic. At our recruiting results so far, we have received an extraordinary number of applications, and as we review those, we are finding highly qualified candidates. Of course, we still need to get them through our background process. Let me speak briefly about S. 1800. Like all agencies confronting today's new challenges, we welcome any program that enhances our competitiveness in attracting and retaining talent so that we do certainly support the concept of the legislation. In that regard, I would like to make a few observations concerning the student loan repayment provisions in the bill. As you know, the FBI is in the excepted service. Consequently, as drafted, we are concerned that many of our employees may not be eligible under the provisions of the bill. The FBI is fortunate to already have existing guidance allowing for repayment of student loans, and it is not limited to solely national security positions. Although we have just recently received this ability, therefore it has made it difficult for us to tell whether or not it is going to help us to recruit and retain individuals. We also remain concerned that the bill as written creates additional levels of bureaucracy to include the administration of the funding, which may have the tendency to inhibit the use of these flexibilities. We are grateful, however, that the Subcommittee is interested in supporting our national security mission by developing programs to enhance our ability to attract the skills we need to be successful. And we look forward to working with you as these programs are developed. In that regard, we strongly encourage you to also consider the flexibilities available under the administration's proposed Managerial Flexibility Act. This act as written provides agencies with greater ability to address today's complex workforce issues. I thank you again for the opportunity to address you. This concludes my formal testimony. Mrs. Meisel, Mrs. Gulotta and I are happy to answer your questions at the appropriate time. Thank you. Senator Akaka. Thank you very much, Ms. Farrar. Ms. Whiteside, please present your statement. TESTIMONY OF RUTH A. WHITESIDE,\1\ PRINCIPAL DEPUTY ASSISTANT SECRETARY, BUREAU OF HUMAN RESOURCES, DEPARTMENT OF STATE Ms. Whiteside. Thank you, sir. I welcome this opportunity to appear before the Subcommittee on behalf of the Department of State. A year or so ago I was privileged to appear before a similar hearing chaired by Senator Cochran on language issues in my former job as the Deputy Director of the Foreign Service Institute at the State Department, and we are keenly aware of the need to emphasize languages and the leadership shown well before September 11 and certainly the interest of the Congress now. --------------------------------------------------------------------------- \1\ The prepared statement of Ms. Whiteside appears in the Appendix on page 53. --------------------------------------------------------------------------- My prepared statement, sir, is also a part of the record, but the most important point I would like to make today is to underscore our view that our diplomats and our diplomacy all around the world are indeed, as this legislation indicates, a part of the national security strategy of the United States as well as our foreign policy strategy. Secretary Powell has provided us terrific leadership on these issues over the last year. With his very strong support, the strong support of the administration, and of the Congress, we are in the first year of what we hope will be a 3-year diplomatic readiness initiative which will allow us to begin to fill the personnel gaps we have across the board at the State Department in all of our categories. We have a very aggressive recruiting campaign underway now, and we are already eagerly using the tools available to us, the current student loan program, and we are interested in the concepts that underlie this legislation and an increased use of those tools. For the current student loan repayment program, we are only now designing our program under the new legislation, but I think I would simply underscore the fact that agencies will want to have as much flexibility as we can in designing these programs so that we can be sure that they focus on our particular recruitment and retention needs. We would also want to be sure that the legislation allows us a way to include the Foreign Service in this. Currently our student loan program will address both Foreign Service and civil service requirements, and so we would hope that would be the case with any new legislation. We were also very interested in the various fellowship concepts that are in this legislation. We have some excellent experience with fellowship programs now. On the Foreign Service side, we have a Pickering Fellows Program which does underwrite undergraduate and graduate education for promising Foreign Service candidates. We are using the National Security Education Program as a recruitment pool for very talented young men and women who have done studies in languages or other national security areas. These, I think, are exactly the kinds of programs we need to identify the best and the brightest for our Nation's foreign service. On the student loan program, I would simply say one of the things that is clear to us since September 11, sir, is interest in public service and interest in the Foreign Service and the civil service at the State Department has never been higher. When we gave the Foreign Service written exam in September, 13,000 people showed up on a Saturday morning to take the test, just a few weeks after the tragic September 11 events. That was the largest number of takers of the Foreign Service exam in recent years. We are giving that exam again in April. The registration closes today, and we have an even greater registration than we had in September. So I think the point is young men and women are very interested in careers in public service, careers in foreign affairs, or in the other agencies. They do arrive on our doorstep in many cases with a terrific education, but one that they have paid a very high price to get, and I think the tools that helps us offset those loans, the tools that help us give them some competitive ability for us to reach them--one of the problems with the National Security Education Program is these young men and women have an obligation to work in the Federal Government, but they must apply and come into the Federal Government through the normal application procedures, and it would be great to find some ways that we could reach them more quickly. In all of these areas, we are very eager to work with the Congress, to work with OPM and our other colleagues to design as many tools as we can to meet these critical national requirements. Thank you, sir. Senator Akaka. Thank you for your statement, Ms. Whiteside. Ms. Groeber, you may give your opening statement now. TESTIMONY OF GINGER GROEBER,\1\ ACTING DEPUTY ASSISTANT SECRETARY, CIVILIAN PERSONNEL POLICY, DEPARTMENT OF DEFENSE Ms. Groeber. Thank you, Mr. Chairman. It is a privilege to appear before you and the Subcommittee today to discuss your legislation. I have limited my remarks to 5 minutes and ask that my prepared testimony be included in the Subcommittee's record. --------------------------------------------------------------------------- \1\ The prepared statement of Mr. Groeber appears in the Appendix on page 62. --------------------------------------------------------------------------- At this pivotal time, we certainly share the Subcommittee's interest in ensuring that this and other Federal agencies have language, science, mathematics, and engineering expertise that is needed to support our national security. We appreciate the strategic approach that you and your cosponsors and the Subcommittee have taken on this issue. We also appreciate the persistent and collaborative efforts of Senator Voinovich and his staff in addressing human resource management issues. Mr. Chairman, your legislation is timely. As you know, the Department of Defense is emerging from a decade of downsizing. Our workforce is smaller and better educated. While the number of employees in science, mathematics, and engineering occupations has decreased since 1989, their percentage measured against other occupational disciplines is increasing. The challenge of building and maintaining a diverse language proficient workforce continues. With respect to the legislation, we support increases in the annual loan for the repayment amount and in the overall cap on repayment of student loans. We believe that proposals for loan payments and graduate fellowships are very useful incentives in recruiting and retaining a highly qualified workforce. We are concerned that a centralized program of loan repayment and a single authority for determining positions eligible for graduate fellowship would diminish the flexibilities we need to implement these programs. In addition, we want to harmonize any new programs with those career development activities the department now operates. We would also strongly urge the Subcommittee and indeed the Congress to provide favorable consideration to the expanded and streamlined improvements in the administration's Managerial Flexibility Act. While I am not an expert in science, mathematics, engineering, and language disciplines, I would like to respond in general to the questions posed by the Subcommittee. Expertise in science, math, and engineering skills is a cornerstone of our national security capabilities. These skills are needed to ensure the quality of the work performed in our laboratories as well as our interaction with the industrial base. Foreign language expertise is an essential factor in the national security readiness. With respect to the future, there will be an increasing demand in all areas of electrical engineering and computer science. All key service platforms, ships, planes, and tanks are using more complex systems. System engineering will be an increasingly important skill for both technical and non-technical positions. Translation and interpretation skills and knowledge are increasingly important combat force multipliers and mission enhancers. Financial assistance is always helpful when competing for the best and the brightest and in retaining them in our workforce. There is some question as to whether financial incentives can fully ensure the quality of science and engineering employees we seek. Often truly innovative scientists and engineers are driven by strong intellectual curiosity rather than economics. In addition, we have found that the flexibility in hiring these scientists expeditiously is equally important. With respect to language proficiency, we believe that a more coordinated approach in providing financial assistance and career development would be very useful. There have been a number of changes over the last several years. Prior to the year 2000, the military departments generated their requirements for language and skill areas based upon two major theater war scenarios, largely focusing on language and area tasks within the intelligence services. Requirements in special operations, foreign affairs, and field units will now be incorporated. The Department of Defense's foreign language program strategy is changing the way we recruit, the list of languages that we train in, and the language task to be performed in our management of these valuable assets. In summary, we look forward to working with the Subcommittee to address these critical challenges in a strategic, flexible, and balanced approach. Thank you again for the opportunity to testify. This concludes my remarks and I would be glad to answer any questions. Senator Akaka. Thank you very much, Ms. Groeber. Mr. Davis, you may proceed with your statement. TESTIMONY OF HARVEY A. DAVIS,\1\ ASSOCIATE DIRECTOR, HUMAN RESOURCES SERVICES, NATIONAL SECURITY AGENCY Mr. Davis. Thank you very much, Mr. Chairman, Members of the Subcommittee, for the opportunity to appear before you today. My name is Harvey Davis. I am Director of Human Resources at the National Security Agency. --------------------------------------------------------------------------- \1\ The prepared statement of Mr. Davis appears in the Appendix on page 68. --------------------------------------------------------------------------- The NSA is the Nation's cryptologic organization, and as such employs this country's premier codemakers and codebreakers. A high technology organization, NSA is on the cutting edge of information technology. Founded in 1952, NSA is a separately organized agency within the Department of Defense and supports military customers and national policymakers. I would like to begin my statement by addressing the significance of strong math, science, and foreign language expertise at NSA, how the events of September 11 have affected our need for technical and analytic skills and the skills required for the future. NSA's workforce possesses a wealth of critical skills and expertise and is composed of mathematicians, intelligence analysts, linguists, computer scientists, and engineers. In the spring of 1999, the Director of NSA initiated transformation of our workforce designed to focus our employees on the mission, change our ethos, and maintain staffing levels in critical areas. The events of September 11 reinforced our need to transform the agency, confirmed that we were on the right path, showed that we must increase the pace of that transformation, and ultimately underscored the value of people and their contribution to producing intelligence. If nothing else, the events of September 11 highlighted the fact that there is no single solution to the threats facing our Nation. Therefore, a balanced multidisciplinary approach is the only answer. Teams of individuals with varied skills working together employing the latest technology in a collaborative and creative manner are our best defense against the threats of the 21st Century. To create collaborative teams, NSA relies on the unique combination of specialties. Analysts, engineers, physicists, mathematicians, linguists, and computer science are key to that mix. These individuals team as necessary to meet ever-changing requirements. For example, cryptanalysts use mathematics, computer programming, engineering, and language skills as well as new technologies and creativity to solve complex intelligence problems. Certainly these skills will always be critical requirements for the NSA. With the increased volume, velocity, and variety of globalized network communications, there has been a growing need for our technical employees to have expertise in new skill areas. Among these key areas are network security, vulnerability analysis, and public key infrastructure. There has been a similar broadening in the scope of contributions of our language analysts, who are now going well beyond their traditional applications to tackle network exploitation and signals intelligence development. The blurring of the lines between technical and analytic disciplines is an ongoing and inevitable outcome of the increasing technical nature of our work and the sophistication and complexity of the target. The continued need for competent and near-native language capability is also critical to our success. How have our skill needs changed over the last several years? Well, in the mid 1990's, NSA looked to technology as the solution for many of the complex challenges and focused its hiring and development initiatives on technical skills at the expense of language and analysts. However, the loss over the last several years of experienced linguists and analysts has created difficulties for the agency in the areas of target knowledge, less commonly taught languages and training for the next generation. As we strive for a better balance, we have tried to maintain a robust and fairly consistent mathematics hiring program, looked more to private industry and contracting for technical skills, reenergized our linguist and analyst hiring, and revitalized our cryptologic reserve program. The Department of Defense and its components develop and maintain strategies and programs for ensuring the recruitment and professional development of its employees, and NSA is taking full advantage of a wide variety of these programs under our existing authorities. NSA has hired approximately half its fiscal year 2002 hiring program to date, building on the successes of a successful last year. Like many other agencies, NSA has struggled in the past to attract top talent to the government, yet we have had success in attracting new recruits with the quality, complexity, depth, and scope of our work, our commitment to continuing education and development, paying of foreign language bonuses and incentives, targeted hiring and retention bonuses, continuing education opportunities and work life initiatives. All those benefits and programs notwithstanding, the market continues to be a challenge for us. In conclusion, our people remain the key to NSA's future. We are committed to recruiting, hiring, and retaining highly educated, technically sophisticated and readily adaptable core of skilled individuals required to meet the mission challenges posed by the new targets and technologies. Thank you, Mr. Chairman, and Members of the Subcommittee, for giving us the opportunity to speak to you today. Senator Akaka. Thank you, Mr. Davis. I would like to thank all of you for your statements. I have some questions for you and the Subcommittee has questions. Nearly a year ago, OPM issued regulations for the current Student Loan Repayment Authority after Senators Durbin, Voinovich and I added an amendment to the DoD Authorization Act to ensure the program's implementation. As you know, departments now have the authority to provide this recruitment and retention incentive using funds from their existing salary and expense accounts. Mindful of agencies' expanded homeland security missions, our bill would establish funding separate from S&E accounts for student loan repayment. The question is how are your agencies using this new flexibility and would your agencies increase the use of this authority if there was funding apart from the S&E accounts? Mr. Winstead. Mr. Winstead. As you pointed out, the regulations on this new program were implemented last year, and in fact the final regulations were not issued until I believe August or late July. So there was really only a couple of months left in the fiscal year for agencies to put together their plans. We know that several agencies have, in fact, used this new authority, and we have information about how those agencies have used the authority. It has been used so far in only a handful of cases. We are confident, however, that as agencies become more familiar with the use of this program that their use of this flexibility will continue to increase. I would have to defer to other agencies regarding the question about how they would use this program if separate funding were available. My only observation on that point is that our belief is that it is important if we are going to be holding agencies accountable for how they are using their resources to make sure that they make the case for the use of additional funds, to build that into their own budget request, so that we can hold them accountable for the use of their salaries and expenses funding for that purpose, and that is the way that we would prefer to see this program operated. Senator Akaka. Ms. Farrar. Ms. Farrar. As I said, we just recently again got our provisions in place, so it would be very difficult for me to answer. I do not know yet how what we have now is going to assist us, whether the money came from some other place or from the FBI's funding. It would be difficult now to know whether or not the difference, being able to manage it ourselves, using our own money, how that would counter with using someone else's money, but also having to follow the guidance and regulations there. It is just too soon for me to know the answer. Senator Akaka. Ms. Whiteside. Ms. Whiteside. As I mentioned, sir, we are only just now designing our program under this. We have identified in our current S&E account $2 million for this fiscal year for the program. It is already clear to us what the demand is and the categories of positions we will be considering for student loan repayments--which are less than the maximum allowed under this legislation. We are also still in the very early stages of defining our target populations and organizing our implementation. Senator Akaka. Ms. Groeber. Ms. Groeber. The department issued its student loan repayment plan in October of last year. Both the Army and the Navy have published their plans and the other components are working on them. We particularly are interested in your plans on increasing those amounts because we do think that is going to be key for the future. So we support that initiative in the legislation. Senator Akaka. Mr. Davis. Mr. Davis. Yes. We are in the early stages also of looking at that tool, though it can prove to be a very good tool in the toolbox in terms of recruitment and hiring. Senator Akaka. GAO will testify this afternoon that, ``Foreign Service officers must be placed in language designated positions at lower than desired levels of proficiency.'' S. 1800 would help break the cycle of having a shortfall of applicants who are fully language qualified. Rather than having to increase staff to train people in languages, our bill and its companion, S. 1799, would train and provide incentives for individuals to obtain the necessary skills before joining the State Department and not after. Is that the goal in the Department of State's diplomatic readiness initiative and, if not, shouldn't it be? Ms. Whiteside. I think, sir, it is a combination of goals of which that is certainly one. We do very much focus our recruiting on individuals who already have language skills. We do not in the Foreign Service make that a requirement for entry. There are a variety of reasons for that. The Foreign Service is a worldwide service. We expect our Foreign Service officers over the course of a 30-year career not just to serve in one country or even in one region, but to be available, as our foreign policy requirements are, to be available for worldwide service. So most of them over the course of a career often will bring one language into the Service with them, but then will acquire another language or perhaps two other languages in the course of their careers. So I think the answer is targeted recruiting to people with language skills is a very key component, and that is why a program such as the National Security Education Act or the kinds of fellowship programs envisioned here would be very helpful. But as our foreign policy requirements change from year to year, I think we also believe we need to keep this flexible capacity to train our people as well and to retrain them and to strengthen their skills. We often find people who have not served in a country where they have the language for some years will spend 3, 4, or 6 months back at the Foreign Service Institute getting that skill back up to the level of proficiency that they require. So we support both the goal of increasing the pool of talent that can bring languages into the service, but we also believe that we need to continue to meet our requirements by being able to move quickly to train people in languages as those needs emerge. Senator Akaka. Mr. Winstead, S. 1800 establishes the National Security Service Board made up of OPM and certain Federal agencies. The board's function is to coordinate the bill's fellowship and employee rotation programs with workforce planning goals. By doing so, we hope to ensure that National Security Fellows locate meaningful and appropriate positions in the Federal Government. I understand that existing fellowship and recruitment programs are experiencing high attrition levels. This is particularly true of the President's Management Internship Program. Would you provide for the record what fellowship opportunities now exist, governmentwide, as well as those that target specific national security skills and include the number of participants in each program as well as the individual program recruitment retention and attrition levels? Mr. Winstead. We certainly can provide that information for the record. I did mention in my prepared testimony the Scholarship for Service Program that was initiated about 4 years ago. And that is an example of the kind of fellowship program that I think does have the potential to be very successful. It was created in order to deal with information security issues, and it is one that is jointly operated, managed by the National Science Foundation and the Office of Personnel Management, and I think it has potential for being very successful in that regard, but we can provide information about all of the programs that are available at the present time for the record.\1\ --------------------------------------------------------------------------- \1\ The information referred to from Mr. Winstead appears in the Appendix on page 124. --------------------------------------------------------------------------- Senator Akaka. Ms. Farrar, in your testimony, you state that because FBI is in the excepted service, many of its employees would not be eligible for the loan repayment provisions in S. 1800. However, with the exception of the limitation on national security positions, S. 1800 mirrors the language of 5 U.S.C. Section 5379(a)(2), regarding ineligible employees. In addition, OPM has issued regulations on this provision which state that excepted service employees, those excepted from the competitive service, with the exception of Schedule C employees, may receive student loan repayment benefits if they are otherwise eligible. With this in mind, let me ask the following: (1) could you explain how S. 1800 would not be applicable to the majority of employees at the FBI; (2) if technical amendments are required to include the FBI under the provisions of this bill, do you have any suggested language; and (3) assuming then that you are included under S. 1800, how would the provisions of this bill assist you in recruiting and retaining highly qualified employees? Ms. Farrar. OK. It does sound--excuse me for one second--if the language is exactly the same as it is in the other bill, then it may be that the majority of our employees would be included as they are. Perhaps that is our misreading of the way that S. 1800 was written. If our employees were included in S. 1800, I think, as I said in my testimony, I believe it would expand the amount of money that would be available. Our question is we believe right now that we have been very successful in our recruiting campaign. That is at least our initial indications. We would want to save these kinds of flexibilities to recruit where we do find that we are having problems. Right now, because we are still in the early stages of our recruiting, we are not certain what those positions are going to be. They may well be in the foreign language area, but we have gotten so many applications, and as we are going through those, we are hopeful that we are going to be able to recruit the employees we need. I suspect S. 1800 and the other flexibilities that we have are going to be most useful for us for retention purposes than for recruiting. I would agree there is a big desire nowadays to join in public service, so I think that is helping our recruiting. As we move a couple of years down the road, these may be very helpful to us in our retention abilities. Senator Akaka. This is a question for FBI, Department of Defense, and NSA. How do your agencies identify which skills are needed, develop recruitment strategies, and make your agencies attractive to individuals with science and technology backgrounds? Ms. Farrar. Ms. Farrar. The Administrative Services Division is responsible for developing the FBI's hiring strategies, our recruiting strategies and identifying what our skill needs are, and we do that by working with our field managers and also working with the individual program managers at FBI Headquarters to tell us what particular skills they believe are needed to make their program successful. For instance, I would go to Mrs. Gulotta in the Language Services Section to find out what the demands have been. She would be working with the program managers to see what foreign languages are in most need for us to be successful in our investigative programs, and then we design our recruiting strategies around what our program managers tell us are the needed skills. Senator Akaka. Ms. Groeber. Ms. Groeber. We identify the skills necessary based upon what we have projected is going to occur in the world and looking at it from the mission perspective of the two theater war initiatives that we would be able to support. New things that crop up, such as September 11, add something to our planning scenario, and we try to overlay that into what skills would be necessary at that time and add that into the mix. We receive all of that information from the components, and at the Secretary's level, we assist in them figuring out how we can indeed provide those employees with those skills. Senator Akaka. Mr. Davis. Mr. Davis. Yes. We do a skills mix analysis against our strategic goals and that transformation that we talked about, taking into account those people that are attriting and leaving the agency and those skills that are necessary to prosecute our future mission. To go after these folks we have an aggressive hiring campaign. We are out at over 100 schools during the recruiting season, and one of the things that we found that is really attracting people is the nature of the work itself, and we have taken to bringing a lot of our technical experts, our actual operational people, to talk to the students so they can understand the nature of the work that needs to be done, and that hooks people in. Senator Akaka. Thank you very much. And I would like to yield to Senator Cochran for his questions. Senator Cochran. Mr. Chairman, thank you. Mr. Winstead, it is clear that this legislation would place some new requirements on the Office of Personnel Management. Do you know or could you advise us at this point whether you would need additional resources to accomplish the demands of the new workload? Mr. Winstead. Well, I think it is clear that if we were to be administering a fund, clearly there would have to be additional resources that would have to be devoted to funding the payments, and in addition I think there would be some additional administrative expenses associated with doing that. Exactly how much at this point I am not in a position to say. Senator Cochran. Ms. Farrar, the FBI was recently singled out in a study by the General Accounting Office entitled ``Human Capital Approach Needed to Correct Staffing and Proficiency Shortfalls.'' In that reference, they talked about your use of the OPM workforce planning model. Could you tell us how you find that process helpful to you? Are you familiar with the workforce planning model of OPM? Ms. Farrar. I did not have an opportunity to read that report, but Mrs. Gulotta is familiar with it, and she is in charge of the Language Services. Ms. Gulotta. Actually it has been very helpful. It all starts with the FBI strategic plan, and we have a foreign language program plan that goes along with it that sets actual milestones and strategic objectives. We poll our field managers and our program managers at headquarters to find out what the crime or intelligence objectives are, and then we set our language goals and we measure them against workload measurements that we have. Every year, we set targeted hiring goals by language. And we do that for special agents where we actually have targeted languages that we are looking for for special agents, and also for our language specialists where we have a funded staffing level, and we have a specific amount of people that we can hire. Senator Cochran. I congratulate you for winning the praise of the GAO. Ms. Gulotta. Thank you very much, sir. We are very happy about that. Senator Cochran. Let me ask if you have any suggestions about additional measures that would be useful in improving our ability to recruit and retain personnel with skills that are critical to national security needs? You or Ms. Farrar or Mr. Winstead? Mr. Winstead. Sure. I can respond to that. We mentioned the President's Managerial Flexibility Act in our testimony. There are a number of provisions in that proposed legislation that I think would be helpful to national security agencies as well as to other Federal agencies. For example, we would like to build on the recruitment, relocation, and retention payments that are currently in law to make them more flexible and easier to use and also to permit them to be delivered in more effective ways to current employees and to candidates for employment. In addition, we have in that legislation authority to directly hire candidates for certain kinds of positions for which there is a shortage of candidates or a critical hiring need, and also the ability if that legislation were to be enacted to use alternative ranking and selection procedures which would also facilitate hiring not only for national security agencies and employees but also for other employees as well. Senator Cochran. This is the legislation the president has recommended? Mr. Winstead. Yes. Senator Cochran. Is it not? And that has been introduced. I think some witnesses have already referred to the legislation. Mr. Winstead. That is correct. Senator Akaka. I think Senator Thompson and Senator Voinovich have introduced that bill at the request of the administration, and I am sure it will be a measure that will be carefully considered in this Subcommittee as we move forward in our effort to try to do something legislatively to help improve the situation. We really do need to find ways to improve recruitment and retention. Ms. Whiteside, you talked about some of these challenges in your statement. We appreciate your being here. Do you have any comments now about what you think the bill itself would or would not do? Are we overstating it or should we include something that we have left out? What are your views? Ms. Whiteside. I think, sir, my views, to echo what my colleagues have said there really is a war for talent out there, and we know that many, many young people want to join and do the work we do. We need ways to shorten our own process for getting them in the door. We are working very hard on that internally. We have reduced our own Foreign Service process from the time someone takes the exam to entering the Foreign Service from 27 months to about 10 months, and we are moving that down even more. But I think tools, for example, that might give fellowship participants some sort of non-competitive eligibility. It takes us still nearly a year to bring a new Foreign Service employee in the door. That is partly because we, like most agencies, have very serious and exacting security clearance requirements that may not be there for other agencies, but we find that some of the folks who would like to join the Department are quite young and in many cases just out of school and not particularly experienced. For them, the sort of normal civil service competitive process becomes something that they are just not particularly willing to invest the time to do. So anything that shortens that process gives agencies more flexibility to reach out and find the people they need. I would also emphasize our concern right now probably more than recruitment are retention issues: For example, as people move through their careers into the mid-ranks, have families, particularly for overseas employees, where family issues and the inability of spouses often to work, means that many of our Foreign Service employees cannot really have a two-income family overseas that is often the norm here. Our retention issues really are increasingly as or more important for us than recruiting. Senator Cochran. Ms. Groeber, I was going to ask you particularly about the high attrition rate among Army language specialists, and am wondering whether or not you have an opinion about the issues that lead to that high attrition rate and whether you have thoughts about what could be done to curb the exodus of skilled personnel? Ms. Groeber. You are talking about the military specialist? Senator Cochran. Yes. Ms. Groeber. I would have to get back to you and provide that for the record since I am not an expert on the military side.\1\ --------------------------------------------------------------------------- \1\ Requested information from Ms. Groeber appears in the Appendix on page 148. --------------------------------------------------------------------------- Senator Cochran. OK. Mr. Davis, you mentioned in your statement, the market--and I quote here--``The market continues to be a challenge for us.'' I wonder if you have any plans or past practices in developmental programs with universities to improve your ability to recruit qualified personnel for the National Security Agency? Mr. Davis. Yes. And, sir, we use our math program as really an example of that, and what we found is that the sooner you get in contact with students, the better chance you have to employ them. So, in terms, for example, in our mathematics area, we have things called the Mathematics Education Partnership Program, where we have a math speakers bureau, an NSA partnership with schools, we have summer institutes, camps for teachers and students, educational partnerships and grants, excess equipment program, USA Math Talent Search, and we are-- in the math community, we are locked in with key professors who make decisions at the universities as well as the math community throughout the country. So using that as a model and moving that to other skills, that would be the direction that we would be moving in. Senator Cochran. Thank you very much. Thank you, Mr. Chairman. Senator Akaka. Thank you very much, Senator Cochran. I want to thank you for your statements and your responses. All of that will be useful to this Subcommittee. Thank you very much. I am pleased to welcome the Hon. Lee H. Hamilton, Director of the Woodrow Wilson International Center for Scholars, as our second panelist. Mr. Hamilton served for 34 years as a U.S. Congressman from Indiana, where he was chairman of the Committee on International Relations. Mr. Hamilton was also chairman of the Joint Economic Committee and the Permanent Select Committee on Intelligence. In his own State of Indiana, Mr. Hamilton has worked hard to improve the education, job training, and infrastructure programs of its citizens, and is now Director of the Center on Congress Project at Indiana University. It is a pleasure to welcome a friend that I had the privilege to serve with in the U.S. House of Representatives. So thank you very much for being here today, and you may proceed with your statement. TESTIMONY OF HON. LEE H. HAMILTON,\1\ DIRECTOR OF THE WOODROW WILSON CENTER FOR INTERNATIONAL SCHOLARS, FORMER MEMBER OF THE HOUSE OF REPRESENTATIVES Mr. Hamilton. Mr. Chairman and Senator Cochran, thank you for the opportunity. I really do commend you and your Subcommittee and its Members for tackling this problem of the human dimension to national security. I think I am here largely not so much because of my congressional experience but because I served on the U.S. Commission on National Security for the 21st Century, and they devoted a considerable part of their report to the problems that you are addressing here in S. 1800 and S. 1799. --------------------------------------------------------------------------- \1\ The prepared statement of Mr. Hamilton appears in the Appendix on page 73. --------------------------------------------------------------------------- You may know that two of your former colleagues headed that commission, Senators Rudman and Hart, and that it was initially established by the Secretary of Defense, Mr. Cohen and I think the idea for the commission arose with Speaker Gingrich, and he served on the commission. But one of the unanimous points of the commission--we really had no disagreement on this at all-- it was a principal conclusion, was that the Federal Government must focus more attention and resources on the human requirements for national security. There was a real sense of urgency among members of the commission on that. You look at so many things when you consider national security, and all of them are important I guess, but anybody who operates any kind of an organization will tell you that in the end, it is the people that count. Are they qualified, committed people? And I do not care how good your technology is or how good your system is, if you do not have good people you are not going to get good results. We said that the maintenance of American power in the world depends on the quality of U.S. Government personnel, civil and military at all levels. And we said that we must take immediate action in the personnel area to ensure that the United States can meet future challenges. We considered this business of qualified personnel to be of fundamental importance to the national security of the United States. And we felt that the need of the U.S. Government in both civilian and military capacities, but particularly people in science, math, engineering, and languages, was not being met by the present system and that something had to be done. We emphasized the importance of promoting high quality education in these areas, which we deemed critical to the national security, and we concluded that the capacity of our educational system to create a 21st Century workforce second to none in the world is a national security issue of the first order. And if we do not reverse the negative trends--the general teaching shortage, the downward spiral in science and math education and performance, we will not be able to maintain our position of global leadership. So that is the principal point. There was among all of us with all of our different political views and ideologies a unanimous, strongly felt conclusion of the urgency of this problem. And in today's world, we need those kind of people. We found that the U.S. Government has not focused sufficiently on the fit between the missions it has, on the one hand and the personnel it needs, on the other. Now, I do not want to in any way cast doubt upon the people who preceded me. They are all experts on government personnel, and I am not. I know they are very well intentioned, and I am sure they have a good many suggestions to make to Members of this Subcommittee, but I think what we find missing here something that cuts across departments and agencies and gives overall direction to our personnel needs now and in the future. The national security workforce--let me focus on that for just a minute--we face, as they said a moment ago, a serious problem in attracting and retaining talented people. I am not sure I heard enough of the testimony, but I got the impression that they are at least moderately satisfied with the way the present systems are working. We would not agree with that. We do not think that the present system, however described, is working satisfactorily. Part of the problem, of course, is that the private sector can attract these talented people with higher salaries. An additional problem, we think, is that the civil service today simply does not offer the kind of opportunities for growth and development that you get in the private sector today. And we supported the idea that, I think, is incorporated in S. 1800 of a National Security Service Corps. We recommended the establishment of that corps to broaden the experience base of departmental managers and to develop leaders who are skilled at producing integrated solutions to the national security problems. So I strongly support S. 1800 for the establishment of that National Security Service Corps. I think that it correctly points out that it would help to invigorate the national security community. One of the things we said in our report, and I am paraphrasing now, is that there is no place in the U.S. Government where science and technology personnel assets, as a whole, are assessed against the changing needs. We have had a lot of studies made of this in the government. The General Accounting Office has looked at it. The Congressional Research Service has looked at it. The now defunct Office of Technology Assessment has explored the issue. They look at individual departments and individual agencies, and indeed it is interesting that the people preceding me were, I think, from five or six different agencies or departments all looking at the problem as they should from their particular perspective, the FBI's perspective, the Office of Personnel Management perspective, and so forth. But we felt that no one above the departmental level examines the appropriateness of this fit between missions and personnel in the area as a whole. I cannot speak for all of the commissioners obviously, but your proposals with regard to student loan payment and fellowships, I think are on the mark. We made very similar recommendations in the National Security Commission Report. We recommended the deferral of student loan repayments for individuals who serve in government for a period of time. And we proposed the Congress expand the National Security Education Act to include broad support for social sciences, humanities and foreign languages. Now I am not sure, Mr. Chairman, whether you are also interested in my comments on S. 1799 as well, or do you just want me to confine my remarks to S. 1800? Senator Akaka. Why do you not proceed with that? Mr. Hamilton. OK. I will try to be quick with regard to S. 1799. We concluded here that the need for trained people in science and math, computer sciences, and engineering is simply not being met, and we found, for example, that more than 240,000 new and qualified science and math teachers are needed in our K through 12 classrooms over the next decade. That is out of a total of 2.2 million new teachers. We found that some 34 percent of public school mathematics teachers and nearly 40 percent of science teachers lack even an academic minor in their primary teaching fields. We found that in 1997, Asia alone accounted for more than 43 percent of all science and engineering degrees granted worldwide; Europe, 34 percent; and North America, 23 percent. In that same year, China produced 148,000 engineers. We produced 63,000 engineers. So something has to be done to accelerate the development of more qualified people in these areas. We all understand why students do not go into science and math--they are hard subjects, and you have to work hard in college to tackle those subjects, and I think you have admired, as I have admired, people that do that, and you have also, each of you, I am sure, sat on university platforms and watched students receiving engineering, mathematics, computer science degrees, and said to yourself a large proportion of those folks are non-American. Senator Akaka. Absolutely. Mr. Hamilton. Are foreigners. And they are the ones that are getting the degrees, the advanced degrees in these difficult subjects. That is to their credit and not to our credit that it is happening. So, we need to produce significantly more scientists and engineers to meet our anticipated demand, not just for the economy but also for the national defense of the country, and they have to be produced, I think, fairly quickly. I might note when I talked about the private sector a moment ago that the average salary of an entering science and math professional in the private sector today is $50,000. That compares with $25,000 for the average starting teacher, and keep in mind, as you very well know, that almost all these students today that are graduating from college do so with considerable bills to pay, loans to be repaid. So the salary level makes a bigger difference than you might initially think when you look at it. S. 1799, you forgive the interest payments on student loans for undergraduates that are pursuing these degrees. The only criticism I would make of that is that I do not think you go far enough. Just forgiving the interest payments, I do not think is going to help that much. I am for it, but I think you ought to consider forgiving some of the principle as well. I know that costs more money and you have to wrestle with the priority question, but I think this is an urgent matter. And I would like to see the student loan repayments extended to the graduate as well as the undergraduate students, and I think your bill just extends them to the undergraduates. But I support S. 1799 because I think it is aimed at this exceedingly difficult problem that we confront. Now, let me just comment, if I may, on the testimony here. They took the view that there are numerous programs in place that promote the goals of this legislation. They say that there are rotations within the Federal agencies, and that they have student loan repayments and fellowships to encourage people to go into the government service. They also argue that the legislation that is pending before this Subcommittee creates a centralized program that would increase the bureaucracy and reduce the flexibility of individual agencies. There is something to that, but I think I take the opposite view, and that is given the urgency that exists in the country, we need someone in this government at a pretty high level asking the question what are the needs in terms of national security personnel and how do we get the personnel to meet those needs, rather than to look at it on an individual agency or department level. That is important, but you need more central direction. Now they make the point that you have to have some flexibility, and I think we would all agree with that. So you have got to strike the right balance here in your legislation. Overall, I think, as I read the testimony that was presented to you a moment ago, what comes through to me is a lack of urgency, and I think what the commission members felt, look, you can talk all you want about missiles and armaments and new weapon systems and everything else, but we had better begin to focus in this country on getting qualified people forward in these tough disciplines, including, may I say, the foreign languages where we are woefully deficient. So I think more money is needed. Now they claim that they have incentive programs, and they do in these departments and agencies, but the incentives have to be drawn, as I understand it, from the pool of money that is there for salaries and so the administrator has to make tradeoffs, incentives for salaries, and I think you need additional resources so you do not put the administrator in that kind of a box. In other words, you need to give him money to provide additional incentives, and that money must not come out of the pool for salaries. We have got a wave of Federal Government retirements coming up. We have this tremendous need for people with these skills, and so I think, to conclude, it is a matter of the highest importance to the national security of the United States, nothing is any of higher importance than to resolve this shortage of qualified people in the technical skills without which your national security apparatus cannot function well. Thank you. Senator Akaka. Thank you very much, Mr. Hamilton. You and I have known one another for awhile, and my only question for you is that having listened to or read the testimony of our first panel, how would you answer those who fault S. 1800 and S. 1799 for making math, science, and engineering a priority? Mr. Hamilton. Well, I just think that is where we are short of talent and not just mildly short. We are desperately short of talent. One of the witnesses a moment ago used a phrase I thought was pretty good. We have got ``a war for talent'' going on out there, and believe you me, the private sector needs these people. You all know how diligently top math and science engineering, computer science people are recruited by the private sector. They have got this problem figured out. They know they have got to have a steady stream of talented people coming into their organization or they are not going to be able to perform, and we are not either. Now, I was not a math or a science or an engineering student for abundant reasons, but I know that is the talent that makes our technology go, and I know that technology is needed for our national security. Senator Akaka. I thank you for your---- Mr. Hamilton. We have to give favor. We have to provide an additional incentive to those people. Senator Akaka. I thank you for pointing out what was missing. I take this is coming from all of your experiences in important positions for government, and thank you for pointing out that we need something that can cut across all agencies. I appreciate your support for setting up a national security service corps. All these things/ideas will be useful to this Subcommittee. And as I said, I had only one question to ask you so I am going to yield to my colleagues. Senator Cochran. Do you want to recognize George before you recognize me? Senator Akaka. Yes. May I recognize---- Senator Voinovich. I just came in. Let Thad ask a question. Senator Cochran. I think you ought to. Senator Akaka [continuing]. Senator Voinovich for any statement he wishes to make. OPENING STATEMENT OF SENATOR VOINOVICH Senator Voinovich. I am going to ask that my statement be put in the record. [The prepared statement of Senator Voinovich follows:] OPENING STATEMENT OF SENATOR VOINOVICH Thank you, Mr. Chairman, and I would like to commend you for holding this hearing on ``Critical Skills for National Security and the Homeland Security Federal Workforce Act.'' I would also like to welcome our witnesses and thank them for being here today. As you know, Mr. Chairman, reforming the Federal Government's human capital management has been one of my highest priorities as a Member of this Committee, and I know that you share my concern with the human capital crisis. You have also been an important leader on this issue, and I want to thank you personally for attending all of the hearings I held on human capital during the time I chaired the Oversight of Government Management Subcommittee. In addition to today's hearing on S. 1800, you have scheduled two days of hearings next week on my legislation, S. 1603, The Federal Human Capital Act of 2001, and the proposal I introduced on behalf of the Bush Administration with Senator Thompson, S. 1639, the Federal Employee Management Reform Act of 2001, and I would like to further thank you for agreeing to hold these hearings. In addition to the Committee's activities, other government offices and agencies are addressing the human capital crisis. Indeed, David Walker, Comptroller General of the United States, designated strategic human capital management as a governmentwide high-risk area in January 2001, and has also made elevating the profile of and developing solutions to this problem a top priority. In August of last year, the Bush Administration designated strategic management of human capital as its number one governmentwide management initiative. In short, a great deal of action has been taken to address this issue over the last several years, and we are daily building momentum for the passage of reform legislation in Congress. It is my sincere hope that we can advance legislation through the Governmental Affairs Committee this spring that will incorporate the best elements of the various legislative proposals that are before us. I am extremely optimistic that we can enact legislation this year that will really make a difference to the Federal workforce. However, we do so knowing that this is but a down payment on reform, and that a comprehensive examination of issues such as pay, health care benefits, outsourcing (which, as you know, the Committee examined this issue last week), and the operations of Federal agencies is an urgently needed next step. Mr. Chairman, last March, the Subcommittee on Oversight of Government Management held a similar hearing on the national security implications of the human capital crisis. As the former Chairman of that Subcommittee, I had hoped to hold more hearings on the issue, but I am pleased you have called this hearing to carry-on this important discussion. At the hearing last March, witnesses from the Hart-Rudman Commission, the Department of Defense and the General Accounting Office testified about how the Federal Government's human capital challenges were endangering America's national security establishment and the ability of the government to defend our Nation and its interests around the world. Former Defense Secretary James Schlesinger, in discussing the conclusions of the Hart-Rudman Commission, made the following insightful observation: ``As it enters the 21st Century, the United States finds itself on the brink of an unprecedented crisis of competence in government. The maintenance of American power in the world depends on the quality of U.S. Government personnel, civil and military, at all levels. We must take immediate action in the personnel area to ensure that the United States can meet future challenges.'' Secretary Schlesinger added further: ``. . . it is the Commission's view that fixing the personnel problem is a precondition for fixing virtually everything else that needs repair in the institutional edifice of U.S. national security policy.'' Who would dispute Dr. Schlesinger's assertion? We know all too well that there are nations and organizations around the world that have evil intentions against the United States. The best way for the United States to address our national security is to first and foremost confront our personnel deficit in the Armed Forces, the intelligence community, Federal law enforcement and our ``front line'' of defense--our state and local police, fire and emergency services. Other committees are looking at why our intelligence establishment failed to predict or prevent the attacks of September 11, but I fully believe that when you peel away the layers, it will come down to the fact that we had people with inadequate skills minding the store. We need to work overtime, Mr. Chairman, to bring the right mix of people into the Federal Government if we are to confront and defeat terrorism. Our nation's security literally hangs in the balance. Mr. Chairman, you and I have joined Senators Durbin, Thompson and other Members of this Committee in introducing S. 1799 and S. 1800, bills which are based, in part, on the recommendations of the Hart- Rudman panel. These bills include important flexibilities and innovative programs designed to make the Federal Government a more attractive employer for applicants with academic and professional background in areas critical to national security. For example, CIA Director Tenet recently noted that, within 3 years, between 30 and 40 percent of his workforce will have been there for 5 years or less. He proposed overhauling the compensation system to help keep the ``best and brightest,'' and those with more experience at the Agency. Perhaps the most disturbing aspect of Director Tenet's statement is that the CIA already has many more personnel flexibilities than most other Federal agencies in the national security community. One can only imagine how much worse the condition of the workforce is at such agencies. In recent months, we have received ample evidence of one such deficiency (which has been examined previously by Senator Cochran). Federal agencies--from the State Department to the FBI--have a severe shortage of employees who are proficient in foreign languages that are critical to U.S. national security. A recent article in Government Executive stated that, because of problems with its personnel databases, the State Department did not even know how many Foreign Service Officers lack the language skills that their positions required. However, their estimates ranged from 16 to 50 percent! Mr. Chairman, I still think it's incredible that in the aftermath of September 11, we had to advertise for people who speak Arabic and Farsi. Ambassador Whiteside, given your background as the former director of the Foreign Service Institute where FSOs receive language training, I will be interested in learning what the State Department is doing to address this problem. Congress has taken some action to alleviate the skills imbalances in the civilian workforce at the Department of Defense. Over the last 2 years, I have successfully amended the Department of Defense authorization act to provide the Department with separation incentives and early retirement authority to reshape its civilian workforce to meet future challenges. I am particularly eager to hear from Ms. Groeber on how the Defense Department is managing this program, and I would like to compliment her office on its recent release of the implementation guidelines which provide the military departments and base leaders significant flexibility in the use of these authorities. The Defense Department's use of this authority may well become an example for the entire government. In closing, Mr. Chairman, I would note that over a decade has passed since the first Volcker Commission met and declared that the Federal Government has a ``quiet crisis'' in the area of human capital. Still, little has been done to address this problem. The events of September 11 demonstrate that the United States doesn't have the luxury of another decade before our government moves to comprehensively address the human capital crisis--particularly in our security agencies. It is encouraging that Mr. Volcker is convening a second commission to further examine this problem, and I look forward to that panel's analysis. However, that is not a reason to wait. We must act. The swift passage of human capital legislation, building on the base of such bills as S. 1800 and S. 1603, is needed this year, and I look forward to working with you, Mr. Chairman, in order to make it happen. Thank you, Mr. Chairman. I look forward to today's discussion. Senator Voinovich. Senator Akaka knows and so does Senator Cochran, I have been working on this human capital crisis now for 3 years since I came to the Senate and we have comprehensive legislation that we introduced along with the administration's, and I am so pleased that Senator Akaka has put together this special piece of legislation that deals with our national security agencies. Congressman Hamilton, you have been around here a long time, and I am sorry I am late for this hearing, but I was in another hearing with Senator Jeffords. We had Joe Allbaugh in there, and he is going to have this new first responder initiative in FEMA. So everybody is talking about what he should do, and I asked him, Joe, where are you in terms of your personnel? He said I am in awful shape. I do not have enough people. And he said many people are coming to me and they are retiring early. He said that, after September 11, they decided they wanted to spend more time with their wives and their families. And now that they have a chance, they are going to retire, and they are leaving. And we have ourselves a really difficult situation. And it is not only in national security, but it is right across the board. The question is how do we light a fire under this issue and underscore the urgency of our vulnerability right now? I have read the Hart-Rudman Commission's report. Senator Cochran, you have been around here for many years. How do we get our colleagues to understand how urgent this is? I mean we are talking about, for example, spending billions of dollars on a National Missile Defense System. It seems to me that the No. 1 thing that we should be concentrating our attention on is how do we keep ``the best and the brightest,'' and how do we attract ``the best and the brightest'' to the Federal Government in terms of say, intelligence agents and diplomats and a lot of other positions? So the question is: How in the world do we get this government to understand how important it is that we do something about it? Mr. Hamilton. Well, I believe you have to pay more for people, and I am all for the other incentives. Senator Voinovich. Let me just say this. We have had a comparability study around here, and we have not done anything with it because it costs money. Mr. Hamilton. That is correct. Senator Voinovich. And so you are saying we ought to look at that? Mr. Hamilton. Absolutely. And I think, look, we all know the civil service is rigid, and it discourages talent, and so one of the members of our commission was Norman Augustine, who headed Lockheed, and he said, look, we are spending a lot of time talking about terrorism, and we are talking about missile defense, and we are talking about all these fancy things, and difficult solutions. He said you have got to consider the civil service reform as a fundamental part of national security. Managers cannot manage today. They cannot hire. They cannot fire. And you have great rigidity in the system. I think Mr. Augustine was exactly right in it. Now, you have got to have other incentives, but these people that excel in the sciences, we know them to be very bright people. They are going to succeed no matter what happens. They are going to find a way to succeed. Senator Voinovich. Congressman Hamilton, the issue is how do we communicate to the members of Appropriations committees, to the Armed Services Committee, and to some of these other committees around here that we have this very terrible problem in terms of people? Mr. Hamilton. Well, you persuade your colleagues by conversation. Senator Voinovich. I am just saying you can answer better than I can. Mr. Hamilton. Yes. You persuade your colleagues by conversation. You do not persuade them by speeches. And it just takes persistence again and again and again. You have got a good case to make, and I think you can make it with your colleagues. That is the best I can say. You have just got to talk to them one on one. But, look, the National Security Commission is not by itself with these recommendations. You have had a half a dozen other commissions all make the same recommendations. You have had all of these experts about government who are preaching a common theme here, and maybe eventually that will get through to your colleagues. I think it will. It takes time to move this government, but it moves over time. I think that puts the burden on you, Senator, and your two colleagues here, but it can be done. Senator Akaka. Senator Cochran. Senator Cochran. Mr. Chairman, thank you very much. I think you make an excellent point, Congressman Hamilton, when you say that we need somebody to take the broad overview of the situation, somebody to look at the broad needs of the government for personnel that can help protect our security. I think that is what the President has stepped forward and recommended. As a matter of fact, he has brought into the government someone who has just that role, the Advisor to the President for Homeland Security, and that is one of the missions, as I understand it. So I think that we are seeing a very important step in that direction being made by President Bush. But we do need, I think, the underpinning of new authorities for Federal departments to use incentives to go after people who they want and need and they have to compete for, and with the incentives of forgiveness of student loans, scholarship programs designed to bring the graduates as they come out of college into the National Security Agency or whatever agency it is. We do that in the military, as a matter of fact. We have scholarship programs for ROTC students trying to recruit talented young men and women who will commit to service in the military after they graduate from college, and these were programs that were begun back when you and I were in-- well, you were maybe a year older or two. I remember you were a basketball star. You had a good excuse for not going to engineering lab when you were in college. [Laughter.] You had other responsibilities and talents. Mr. Hamilton. I was not smart enough to get into engineering. That is the fact of the matter. Senator Cochran. I think we do need to marshal our resources and to have someone at the highest level of our government to help ensure that is done. That is an excellent point. And your other observations are very helpful to the Subcommittee. I know you are in demand, and you have a lot of places you could be, but we appreciate very much your taking time to come testify before our Subcommittee today. Mr. Hamilton. Thank you, Senator Cochran. It is more than just financial incentives. I mean scientists need collegiality. They need to be able to talk with one another. That is the way the world of science moves forward, and so you have to create an environment for them in which they can consult not only with their colleagues in their particular area, but to consult with similar scientists all over the world. These scientific meetings are enormously important, because we do not have a monopoly on science in this country. That is part of it to create that collegiality, and I think that one of the good things that may have come out of September 11 is the sense of mission, and I think the people that preceded us here talked about that, that they now find much more interest in serving the national security of the United States, and that is an important factor. We want to take advantage of that. I very much hope that Governor Ridge, whom I consider as you do to be an excellent choice, will make this among his priorities. Homeland defense needs these kinds of people very much, and I think he will. I am pleased to hear that. Senator Cochran. Thank you. Senator Akaka. Well, if there are no further questions for Mr. Hamilton, I want to say thank you so much for being here, Congressman Hamilton. Mr. Hamilton. My pleasure. Thank you. Senator Akaka. And we thank you for your statements. I would like to welcome our third panel, and ask you to take your places. I want to thank Dr. Susan Westin, Managing Director for International Affairs and Trade Issues at the General Accounting Office, and Dr. Ray Clifford, Chancellor of the Defense Language Institute, for being with us today. I would like to thank GAO for their report on foreign language proficiencies in the Federal Government. So Dr. Westin, will you please proceed with your statement? Your full statements will be made a part of the record. TESTIMONY OF SUSAN S. WESTIN,\1\ MANAGING DIRECTOR FOR INTERNATIONAL AFFAIRS AND TRADE ISSUES, U.S. GENERAL ACCOUNTING OFFICE Ms. Westin. Thank you, Mr. Chairman and Members of the Subcommittee. I am pleased to be here today to discuss our recently completed report on foreign language proficiency and personnel shortfalls at four Federal agencies: The U.S. Army, the Department of State, the Foreign Commercial Service, and the FBI. --------------------------------------------------------------------------- \1\ The prepared statement of Ms. Westin appears in the Appendix on page 79. --------------------------------------------------------------------------- Federal agencies' foreign language needs have grown significantly over the past decade with increasing globalization and a changing security environment in light of such events as the breakup of the Soviet Union and the terrorist attacks of September 11. Foreign language skills are increasingly needed to support traditional diplomatic efforts and public diplomacy programs, military and peacekeeping missions, intelligence collection, counterterrorism efforts, and international trade. At the same time that Federal agencies find their needs for staff with foreign language skills increasing, these agencies have experienced significant reductions in force and no growth or limited growth environments during the last decade. As a result, some agencies must now contend with an aging core of language capable staff while recruiting and retaining qualified new staff in an increasingly competitive job market. Today, I will discuss three topics: (1) the nature and impact of foreign language proficiency and personnel shortages in these four Federal agencies; (2) the strategies that are being used to address these shortages; and (3) the efforts that have been made to address current and projected foreign language shortages. Let me address each of these in turn. First, all four Federal agencies covered in our review reported shortages of staff with foreign language skills that are critical to successful job performance. These staff include diplomats and intelligence specialists as well as translators and interpreters. The shortfalls varied significantly depending on the agency, job position, language, and skill level. To give just one example, the Army had a shortfall of 146 translators/ interpreters in the critical languages of Arabic, Korean, Mandarin Chinese, Persian-Farsi, and Russian. These shortfalls can have a significant impact on agency operations. For example, the FBI has thousands of hours of audio tapes and pages of written material that have not been reviewed or translated due to the lack of qualified translators. In addition, the State Department has long suffered from a language proficiency shortfall whereby Foreign Service officers must be placed in language designated positions at lower than desired levels of proficiency. According to officials from all four agencies, these types of shortfalls have hindered the prosecution of criminal cases, limited the ability to identify, arrest and convict violent gang members, weaken the fight against international terrorism and drug trafficking and resulted in less effective representation of U.S. interests overseas. Second, the agencies we reviewed reported using a range of workforce strategies to fill their specific foreign language needs. These strategies included providing staff with language training and pay incentives, recruiting employees with foreign language skills or hiring contractors, or taking advantage of information technology. This technology includes using network computers and contractor databases to optimize existing foreign language resources. While these assortive efforts have had some success, current agency strategies have not fully met the need for some foreign language skills. Third, to help fill existing skill shortages, some agencies have begun to adopt a strategic approach to human capital management and workforce planning. OPM has issued a workforce planning model that illustrates the basic tenets of strategic workforce planning. We used this model to assess the relative maturity of workforce planning at the four agencies we reviewed. As shown in Figure 2 of my written statement \1\ and as reproduced here for you to see, this model suggests that agencies follow a 5- step process that includes setting a strategic direction, documenting the size and nature of skills gaps, developing an action plan to address these shortages, implementing the plan, and evaluating implementation progress on an ongoing basis. --------------------------------------------------------------------------- \1\ Figure 2 appears in the Appendix on page 89. --------------------------------------------------------------------------- This is a model that could be used to guide workforce planning efforts as they relate to other skills needed in the Federal Government such as math, science, and information technology. We found that the FBI had made an effort to address each of the five steps in OPM's model. For example, the FBI has instituted an action plan that links its foreign language program to the Bureau's strategic objectives and program goals. This action plan defines strategies, performance measures, responsible parties, and resources needed to address current and projected language shortages. In contrast, the other three agencies have yet to pursue this type of comprehensive strategic planning, and have only completed some of the steps outlined in OPM's planning model. In closing, I would like to note that foreign language shortages have developed over a number of years. It will take time, perhaps years, to overcome this problem. Effective human capital management and workforce planning, however, offer a reasonable approach to resolving such long-standing problems. Mr. Chairman and Members of the Subcommittee, this concludes my prepared statement. I will, of course, be happy to answer any questions you have. Senator Akaka. Thank you very much. Dr. Clifford, please give your statement now. TESTIMONY OF DR. RAY T. CLIFFORD,\1\ CHANCELLOR, DEFENSE LANGUAGE INSTITUTE Dr. Clifford. Thank you very much for this opportunity. I would like to provide a historical context for Dr. Westin's report. The first question faced by the founders of this Nation, I think, was what is important for the Nation to provide? Should, for instance, the teaching and learning of foreign languages be of national concern? --------------------------------------------------------------------------- \1\ The prepared statement of Dr. Clifford appears in the Appendix on page 92. --------------------------------------------------------------------------- Yes. Even the preamble to the Constitution of the United States specifically says that the Union was formed to insure domestic tranquility and to provide for the common defense. Many people in the world today speak English, but it is a reality that our enemies do not speak English when they are talking to each other about us. In today's world, national defense requires capability in foreign languages. Now, the shortage of citizens with foreign language skills in the United States is not a new phenomenon. The problem has been identified many times in the past, but interest has waned before systemic improvements have been implemented. Very few people know that in 1923, because of the distrust that had been created by World War I, that it was necessary for the Supreme Court to overturn laws in 22 states that restricted foreign language instruction. In 1940, the National Report, ``What the High Schools Ought to Teach,'' found that high schools' ``overly academic'' curriculum was causing too many student failures. Foreign language instruction was among the subjects recommended for elimination. Foreign language instruction was not only difficult, it took so much time that new courses could not be added. 1954. The publication ``The National Interest in Foreign Languages'' reported that only 14.2 percent of high school students were enrolled in foreign languages and most United States public high schools offered no foreign language instruction at all. 1958. In response to Sputnik, the National Defense Education Act was passed to prepare more and better foreign language teachers. Immediate improvement was evident. Then funding waned and progress ceased. 1975. The International Association for the Evaluation of Educational Achievement published the results of a research study titled ``The Teaching of French as a Foreign Language in Eight Countries.'' In the United States, the researchers could not find enough 12th grade students with 4 years of language study to complete the study as they had originally designed it. Still, the study found that the primary factor in the attainment of proficiency in any foreign language is the amount of instructional time provided. 1979. The President's Commission on Foreign Language and International Studies reported Americans' incompetence in foreign languages is nothing short of scandalous, and it is becoming worse. 1983. The Commission on Excellence in Education heard testimony that in the United States foreign language instruction had yet to attain mediocrity. 1999 and forward, we have heard repeatedly from government agencies, including from the panel today, that these national needs are still with us. I am personally pleased to see that the bills S. 1800 and S. 1799 include several initiatives designed to improve U.S. readiness in foreign language skills. While the demand for competency in foreign language shifts occasionally in terms of the specific languages required, two trends have remained constant over time. First, the total number of linguist requirements has grown. Second, the levels of proficiency required of those linguists has increased. Therefore, the central challenges facing all segments of our society, including the government today, are recruiting more employees with language skills and then building on those language skills. In most other developed nations, the educational system provides the foundation language courses, and the government language school or schools builds on those skills. Whereas, currently more than 90 percent of the enrollments at the Defense Language Institute, for instance, are in beginning language courses, Germany's counterpart to the Defense Language Institute, the Bundessprachenamt, has nearly 100 percent of its students enrolled in advanced language courses. The provisions of the Homeland Security Federal Workforce Act and the Homeland Security Education Act will help correct our national shortage I feel in qualified linguists by: Encouraging language majors to accept Federal employment; recognizing that second language skills are as necessary to our national defense as our skills in math and science; and producing graduates with advanced levels of language proficiency. I would suggest that the programs described in the Homeland Security Federal Workforce Act include all Federal employees, because most of the linguist assignments are in the excepted service or are exempt from the requirements of the competitive service. I believe I understand where the confusion is on this point because page 9, line 20, appears to have exclusionary language that if eliminated would then clarify this point. In closing, all of the Nation's problems preparing, recruiting, and retaining scientific personnel apply to the problems with language skills in the United States. The major difference is that the situation in languages is even worse. Thank you. Senator Akaka. Thank you very much, Dr. Clifford. I have some questions for both of you. Dr. Westin, your testimony forecasts substantial Federal retirements of those with key math and science backgrounds within 5 years. Why do you believe there are not more individuals entering government with math and science backgrounds? Ms. Westin. Mr. Chairman, we did not take that up specifically in the report. The report you are referring to talked about the retirement across the Federal Government in general, and we cited some statistics from that, but I believe the first panel spoke to that very well, and also Mr. Hamilton. It is a very competitive market. It is particularly competitive for staff personnel who have these skills, have majored in math, have degrees in math or science, or in engineering, and I think that one of the issues is people coming out with student loans, and many students do graduate today with student loans, and need to consider what their compensation is going to be when they take those first jobs. And I think right now we have seen that the Federal Government is not competitive in areas where many companies are competing to get these students. Senator Akaka. Your testimony emphasizes how Federal agencies can use workforce strategies to address shortfalls in foreign language capabilities. Has GAO looked at how workforce strategies can be used to ease shortages in math, science, and engineering within the Federal Government? Ms. Westin. We checked on prior GAO work, and we do not believe that there was anything in the very near past that addressed this, but I would like to point out that the reason that we brought the OPM workforce planning model, and think it is important to put up as a special board, is that this is a workforce planning model that is not designed just to address foreign language shortfalls. I think that it really starts with any agency setting a strategic direction, and then very importantly looking to see what skills you have on hand, how long people are going to be there, and identifying your gaps and then coming up with an action plan for filling the gaps. I can speak, if I can, to what GAO has done in this area. As you know, we have put together a strategic plan. We have conducted an inventory of staff knowledge and skills which is available to managers. We do pay attention to what percentage of our workforce is likely to retire and in what areas. We are instituting the student loan program. That is under development in our agency right now, and we expect to offer that to some staff this fiscal year. With regard to the student loan program, we have analyzed carefully where it should be targeted, not just areas where we have had trouble recruiting, but we are looking at one overall workforce, do we have more trouble recruiting or do we have more trouble retaining? So we have been looking at our past experience and seeing where we are most likely to lose staff and hope to target our program to help retain staff in those areas. Senator Akaka. Dr. Clifford. Dr. Clifford. Yes, sir. Senator Akaka. What is the best way to ensure that someone has a foreign language and technical background capable of analyzing highly technical intelligence? Is it better to start with someone with a science background and teach them a foreign language, and does the Defense Language Institute have programs for this? Dr. Clifford. Actually, experience would indicate that if you have a scientist who needs to learn a foreign language and you have someone who speaks a foreign language who needs to learn about its science, it is easier to take the person with the language skills and teach them science skills. Now, we have at our institute language programs that are quite specialized. We have courses for scientists. I remember looking at one curriculum where there were topics such as learning about the tensile strength of turbine blades in that foreign language. We can get quite technical. Underneath that technical language, there is a requirement for accurate communication skills in language in general. If one focuses without those foundation skills on the technical language, we find that we produce individuals who are able to miscommunicate about very technical things. Senator Akaka. Thank you. I yield to Senator Voinovich. Senator Voinovich. Dr. Westin, you said that the FBI in your opinion has done the best job of developing a workforce planning model. One of the provisions contained in my legislation would require Federal agencies to develop succession planning models so that they have an adequate understanding of what human capital needs they have--both currently in the future. Do you think it would be a good idea if this Subcommittee in putting together this legislation and the legislation I am working on would suggest that they follow this model so that we indeed end up with some document that clearly states what the needs are, and then put a dollar figure on what it would cost in order to get something like this done? Ms. Westin. We have found this model useful, not only for GAO itself, but also in looking as we did at these four agencies and where they are with respect to the model. Senator, I would say that in their response to our draft report, two of the agencies that we sent the draft report to for their comments thought that the original way we had stated our recommendation was too rigid, and so we revised that to say that we were not telling them exactly how to do it, but suggesting that the principles that are illustrated in such a model would be very helpful. So I would just say when you might use the word ``suggest,'' that might be more helpful to agencies than to use the word ``require.'' Senator Voinovich. Senator Akaka, it seems to me--and I was talking to Representative Hamilton about the issue of urgency-- that perhaps the only way that we are going to be able to deal with this in some of these agencies that deal with national security is to require them to develop these plans, so that we really have a handle on what is going on. For example, I asked Administrator Allbaugh today to come back with his evaluation of FEMA's human capital problems, and I am going to suggest that we submit your recommendation to him to have him go about doing his study that way. Maybe if we have that information, we might be able to start to underscore what an urgent need there is for all kinds of people in various agencies. I have another question for you, Dr. Westin. Your testimony highlights a critical deficiency plaguing the government-- language. However, the problem is deeper than the shortfalls of the Federal Government. Only a fraction of American college students even study a foreign language. I went to college at Ohio University in the 1950's, and you could not get out of there without having 2 years of a foreign language. And I will never forget. I tried to get out of Russian after the first year, and the dean, who I thought was my buddy, said stay in there, and so I took it for 3 years. But what is your observation across the country in terms of whether or not liberal arts institutions require foreign language as part of their programs, and how much of a requirement is there? Ms. Westin. We did not address that in this study. I could only speak to what I have read. I know my experience going through college and graduate school in terms of foreign language requirements seems to be different than it is today. I know that it was important for us to make sure that our daughters had foreign language in high school, but we have not undertaken a study to look at this comprehensively across the United States. Senator Voinovich. Dr. Clifford, do you have some information for us on that? Dr. Clifford. Yes, not specific statistics, but it is clear, and that I work with many of the universities nationally, the trend is to eliminate or at least reduce foreign language requirements across the board. There are a few countercurrents that I believe would be worthy of support, programs where there is, for instance, a specific emphasis on creating dual majors, scientists with a major perhaps in chemistry and a major in a foreign language. Those programs exist, and they exist at those institutes that would probably be the primary candidates for recognition under S. 1799 with the flagship programs. Senator Voinovich. There is a National Security Education Program. Are you familiar with NSEP? Dr. Clifford. Yes, I am. Senator Voinovich. OK. And it has been effective in offering language emersion opportunities in foreign countries to students in return for some Federal Service. I guess you want to study a language. We will send you overseas. You can really get into it, and come back, but in consideration for that, you are going to have to give us some time. Do you think that the expansion of such a program or the institution of a fellowship program, as proposed in S. 1800, might be a good way to attract additional linguists to the Federal service? Dr. Clifford. Absolutely. We have also found--I will just add to that general perception--that the way to learn a foreign language is to go overseas. The research shows that the way to learn a foreign language is to learn a foundation capability in the language in a classroom first, and then once overseas you have all the skills to take advantage of the experience and not just observe it. So that combination, though, of preparation and then overseas experience, followed by a commitment, an obligation, is a great combination to focus our limited resources and see a return. Senator Voinovich. In other words, make sure that the foundation is in place so that they are not just going over and having a little joy ride. Dr. Clifford. My statement might be interpreted that way, yes. Senator Voinovich. OK. Dr. Clifford. And I would agree. Senator Voinovich. OK. The other thing that we all know-- and I would be interested in your comments on this--is that the earlier one learns a language, the better off they are. I mean it is not going to deal with our immediate shortage of linguists, but do you think in the long term that some consideration to that should be given to early language training for children? Either one of you? Ms. Westin. Well, again, I am not speaking to work the GAO has done on this, but it does seem to me that one of the things that we could take more advantage of is the children of immigrants and to make sure that they keep that ability in their first language as they are learning English and learning to function in this country, which is equally important, but I think that it is too bad if those other language skills are lost along the way. Senator Voinovich. OK. That is interesting. What you are basically saying is we do have a lot of immigrants that come here and then they raise their families, but a lot of times, the children of those immigrants do not learn the native language? Ms. Westin. Well, that is my understanding that they may speak it at home. From some experience, I know as they grow older, they want to communicate in English with their friends, and I think also that we might not have made the efforts to make sure they are instructed in that language as well as just maintaining conversational level skills. Senator Voinovich. Well, it is interesting, Mr. Chairman, that we do not really encourage that. We talk about just learning English. My mother spoke fluent Slovenia and my father spoke fluent Serbian, but the only time they ever spoke in the native tongues was at home. They were both first generation college graduates and they knew their languages, but they only used them when they did not want us to know what they were saying. I can tell you all the swear words. [Laughter.] But again there is a kind of perception in the country that this is not a good thing to do. We should maybe try to change that attitude towards that issue. Dr. Clifford. I would add to the comments made that indeed this is a national resource. With proper attention paid to the language skills of these families, we would have more individuals prepared when it came to hiring. Now, there are a few programs that Members of the Subcommittee might be interested in looking into. They are generally referred to as two-way immersion programs, which provide an opportunity for the English speaking students to spend half of their day in the language of what we call the heritage speakers, and the heritage speakers to spend half of their day in English. They seem to have found that to be a very useful and beneficial combination. The other point to be made, I believe, is that one thing we can say for sure about early learning of foreign languages is that if you start learning early, there is an opportunity for an extended sequence of language instruction. In some assignments, I spent some time working with NATO and Partnership for Peace Nations, and it is rather amazing that, for instance, I was--let me tell an anecdote. I was asked to provide some advice for the service academy for the Finnish armed forces. I was in Helsinki, visited their site, and as I learned further, their major problem was that their junior officers' capability in their fourth language was not as good as in the other three. [Laughter.] And the reason was that they did not start learning that fourth language until junior high. Senator Voinovich. Is that not something? Dr. Clifford. That is the rest of the world. If we want a world-class educational system, we might consider doing what the rest of the world does. Senator Voinovich. I may be wrong on this, but maybe one of the reasons why Americans do not have great facility in foreign languages is that people keep saying that English has become the universal language, and you do not need to learn other languages. I go to NATO and OSCE meetings, and I meet people from all over. They all can speak English. Rarely does anyone-- Jim Oberstar--you remember Jim--speaks fluent French, and he will sometimes speak in that language. But there are very few of us that can speak another language. I tried to bumble along when I was in St. Petersburg a couple of years ago, but there is a feeling that we do not need to learn another language because, around the world, the universal language is English. Do you think that is one of the things discouraging people or not providing them the incentive they need to study another language? Ms. Westin. I think that might be the case. I would like to point out, though, that I head the International Affairs and Trade team at GAO, and we have been doing a fair amount of recruiting, and I have been very impressed with the number of applicants that we get who want to work in my team who have real proficiency in a second language and sometimes a third. I often ask them how did you get so good, and it seems that there are two things. One is somehow they got excited about it studying, whether they started in grade school or whether they started in junior high or high school, and then they took advantage of a foreign exchange program, and spent some time overseas, and that is where they felt they really learned the language, and we have found these skills are very important to us in our oversight function. For example, as you know, we have been looking at the reconstruction projects from Hurricane Mitch hitting Central America. On almost every one of those monthly trips, we have been able to send a fluent Spanish speaker and it has made a difference when looking at these projects that somebody can understand the idiomatic Spanish and communicate with the people where the money is going. Senator Voinovich. Well, it would be interesting to go back and check on some of those incentives, how they got involved, and see if we could not start to encourage that to happen. Thank you. Senator Akaka. Well, thank you very much, Senator Voinovich, one of the leaders in this effort, and thank you for making a stimulating discussion. I want to thank our witnesses for their testimony this afternoon. They have told us in many different ways that individuals with strong backgrounds in science, math, and foreign languages are vital if the Federal Government is going to meet our national security needs. In addition to having jurisdiction over the civil service, this Subcommittee also has oversight over international security and proliferation. Over the past year, we have held hearings on a number of different international security and proliferation issues. Whether the topic was monitoring multilateral treaties, assistance to Russia to prevent the loss, theft, or diversion of weapons of mass destruction, or responding to acts of bioterrorism on our own soil, one thing was clear: Our success in any of these areas will depend upon having the right people in the right place. The Hart-Rudman Commission's final report states the excellence of American public servants is the foundation upon which an effective national security strategy must rest. The report notes that future successes will require the mastery of advanced technology from the economy to combat, as well as leading edge concepts of governance. The workforce concerns facing the Federal Government did not come about overnight, as we all know. They are the result of years of neglect and focusing on short-term needs rather than long-term strategies. It will take sustained effort and support to hire and retain, and retrain employees with the critical skills needed to ensure homeland and national security. The legislation that I and my colleagues have introduced is an effort to ensure that we have those public servants. We are in a sense in a state of national emergency. We have no further questions for this panel at this time. However, Members of this Subcommittee may submit questions in writing for any of the witnesses, and we would appreciate a timely response to any questions. Do you have any further comments to make? Senator Voinovich. No, thank you, Mr. Chairman. Thank you. Senator Akaka. Well, if not, I would like to again express my appreciation once again for your time. This Subcommittee stands adjourned. [Whereupon, at 4:40 p.m., the Subcommittee was adjourned.] A P P E N D I X ---------- PREPARED STATEMENT OF SENATOR DURBIN Last January, members of the Hart-Rudman Commission on National Security for the 21st Century testified before our Governmental Affairs Subcommittee outlining their recommendations for ensuring the security of our nation. As we will hear from Congressman Hamilton, a Hart-Rudman Commissioner and one of our witnesses today, the Commission's recommendations centered around the most highly skilled Federal workforce possible, and reforming the nation's education system to ensure that every young person has the tools needed to succeed in the 21st Century. Senators Akaka, Thompson and I have retold the tale of 1957 many times. In that year, the Soviet Union launched Sputnik into orbit. We were caught off guard as a nation. The start of the space race revealed to us that major changes had to be made to preserve our national security and to pull ahead in scientific and technological innovation. It took Congress just 1 year to pass landmark legislation--the National Defense Education Act. The stated purpose of the act was to ``strengthen the national defense and to encourage and assist in the expansion and improvement of educational programs to meet critical national needs'' This legislation established a coordinated national effort in education, training, and the fortification of our Federal workforce, and it helped our Nation meet its goals. Within 10 years of the passage of the National Defense Education Act, American astronauts landed on the moon--years ahead of schedule. The United States was the most technologically advanced nation in the world. A new generation of highly skilled mathematicians, scientists, and technology experts staffed our laboratories, universities, and Federal agencies. Our colleges and universities had the resources they needed to support the most advanced levels of foreign language, international studies, science, math, and engineering. Yesterday marked the 6-month anniversary of the attacks on the World Trade Center and the Pentagon. While the outpouring of volunteerism and goodwill that followed is a testament to the strength of the American people in the wake of devastating circumstances, I fear that this wave of interest in public service may already be on the wane. If last September taught us anything, it is that we can't afford to let this period of heightened awareness of our national security needs pass without reform. Today we are here to discuss the Homeland Security Federal Workforce Act. This legislation will establish a collaborative and strategic approach to our Federal workforce--especially that part of the workforce charged with our nation's security. This legislation builds on the existing Federal student loan forgiveness program. Every Senator who is a cosponsor of the Homeland Security Federal Workforce Act also worked long and hard to ensure that all Federal agencies have the authority to create a loan repayment program for their employees. With this legislation, we will give specific funds to key Federal agencies engaged in national security to permit enhanced loan forgiveness to employees in critical national security positions. The National Security Fellowship Program in the bill will pay for graduate study in math, science, engineering, or foreign languages for students who agree to serve in a position of national security upon the completion of their degree. This fellowship program will also be open to current Federal employees, encouraging the enhancement and development of the skills of our current workforce. The legislation also creates a National Security Service Corps to give Federal employees more flexibility and experience within the national security community. Our Nation has spent billions dealing with the aftermath of September 11. The human cost of the tragedies was absolutely unbearable. This legislation, along with a companion bill we introduced--the Homeland Security Education Act, which has been referred to the HELP Committee--will help our nation's Federal workforce and education system rise to a level that will go a long way to ensure that such tragedies will never happen again. We owe it to the American people to ensure that our Federal workforce is the best-educated, best-prepared, and best-qualified in the world. The Homeland Security Federal Workforce is an essential part of this ongoing goal. [GRAPHICS] [TIFF OMITTED] 79886.001