STATISTICS Statistical tables, charts, and graphs are maintained on various aspects of GPO Access. Using these resources, GPO is able to analyze its growth and success, as well as to identify areas for improvement. The following statistical measures are included: - GPO Access Retrievals: January 1996 through November 2001 - Online and Tangible Titles Available through GPO: FY 1999-2002 - Cumulative Online Titles Available through GPO Access: April 1998 through November 2001 - GPO Access User Support Team: March 1997 through October 1999 GPO Access Retrievals: January 1996 through November 2001 This table presents monthly totals of document retrievals on GPO Access. During this entire period, retrieval rates increased by an average of 304,958 downloads per month. Month Retrievals January-96 1,956,342 February-96 2,012,502 March-96 2,137,143 April-96 1,947,847 May-96 2,215,555 June-96 2,531,586 July-96 2,430,186 August-96 2,324,419 September-96 2,427,999 October-96 2,880,998 November-96 2,395,494 December-96 2,415,385 January-97 2,813,440 February-97 2,619,294 March-97 4,016,934 April-97 4,549,420 May-97 3,932,660 June-97 4,110,850 July-97 4,674,970 August-97 5,055,587 September-97 6,513,672 October-97 8,195,747 November-97 7,296,710 December-97 7,052,557 January-98 10,532,326 February-98 10,208,373 March-98 13,509,763 April-98 12,350,215 May-98 11,401,457 June-98 13,811,171 July-98 14,295,713 August-98 13,388,403 September-98 15,195,765 October-98 15,516,955 November-98 15,187,908 December-98 16,227,813 January-99 18,218,948 February-99 19,136,768 March-99* 22,162,053 April-99 20,094,842 May-99 20,145,461 June-99 21,249,102 July-99 21,020,675 August-99 19,744,798 September-99 19,610,196 October-99 21,350,991 November-99 21,291,242 December-99 18,075,893 January-00 21,343,968 February-00 23,957,447 March-00 28,848,249 April-00 26,215,474 May-00 24,023,176 June-00 25,258,619 July-00 24,686,455 August-00 24,488,714 September-00 24,262,730 October-00 26,414,308 November-00 28,159,947 December-00 23,581,282 January-01 32,119,447 February-01 28,920,097 March-01 32,150,780 April-01 30,073,626 May-01 30,380,076 June-01 31,937,552 July-01 29,942,390 August-01 31,911,327 September-01 30,351,036 October-01 36,477,548 Total: 1,107,738,376 *Beginning in March 1999, retrievals of static Web pages were included in the count of total document retrievals, which previously consisted only of downloads from databases. While this addition does account for a significant increase, it should be noted that, prior to then, static Web pages did not comprise as much Government information content as they currently do. Online and Tangible Titles Available through GPO Fiscal Year 1999-2002 All numbers on this table represent the quantity of titles added or distributed for a given month. With the exception of the totals, which are calculated strictly with the numbers contained in this table, they do not reflect a cumulative count as of that date. Online Titles Month Titles on GPO Access Oct-98 1,783 Nov-98 123 Dec-98 189 Jan-99 135 Feb-99 6,440 Mar-99 1,894 Apr-99 2,142 May-99 976 Jun-99 1,444 Jul-99 1,087 Aug-99 1,043 Sep-99 629 Sep-00 1,172 Oct-99 1,132 Nov-99 1,668 Dec-99 229 Jan-00 396 Feb-00 748 Mar-00 1,036 Apr-00 1,139 May-00 835 Jun-00 1,207 Jul-00 1,377 Aug-00 776 Sep-00 1,172 Oct-00 2,010 Nov-00 656 Dec-00 560 Jan-01 1,207 Feb-01 1,129 Mar-01 3,694 Apr-01 906 May-01 1,322 Jun-01 1,056 Jul-01 977 Aug-01 925 Sep-01 793 Oct-01 917 Nov-01 1,075 Total: 47,999 Month Titles Linked from GPO Access* Oct-98 64 Nov-98 2,266 Dec-98 160 Jan-99 36 Feb-99 1,949 Mar-99 102 Apr-99 123 May-99 99 Jun-99 99 Jul-99 13,017 Aug-99 80 Sep-99 69 Sep-00 2,170 Oct-99 2,750 Nov-99 53 Dec-99 6,047 Jan-00 52 Feb-00 54 Mar-00 48 Apr-00 62 May-00 5,059 Jun-00 71 Jul-00 4,093 Aug-00 132 Sep-00 2,170 Oct-00 3,485 Nov-00 154 Dec-00 160 Jan-01 426 Feb-01 105 Mar-01 86 Apr-01 124 May-01 100 Jun-01 97 Jul-01 143 Aug-01 144 Sep-01 2,606 Oct-01 6,355 Nov-01 139 Total: 51,051 Month Total Online Titles Oct-98 1,847 Nov-98 2,389 Dec-98 349 Jan-99 171 Feb-99 4,491 Mar-99 1,996 Apr-99 2,265 May-99 1,075 Jun-99 1,543 Jul-99 14,104 Aug-99 1,123 Sep-99 698 Sep-00 3,342 Oct-99 3,882 Nov-99 1,721 Dec-99 6,276 Jan-00 448 Feb-00 802 Mar-00 1,084 Apr-00 1,201 May-00 5,894 Jun-00 1,278 Jul-00 5,470 Aug-00 908 Sep-00 3,342 Oct-00 5,495 Nov-00 810 Dec-00 720 Jan-01 1,633 Feb-01 1,234 Mar-01 3,780 Apr-01 1,030 May-01 1,422 Jun-01 1,153 Jul-01 1,120 Aug-01 1,069 Sep-01 3,399 Oct-01 7,272 Nov-01 1,214 Total: 99,050 Month Percent of Total Titles Oct-98 36% Nov-98 40% Dec-98 12% Jan-99 6% Feb-99 64% Mar-99 33% Apr-99 36% May-99 28% Jun-99 30% Jul-99 83% Aug-99 29% Sep-99 17% Sep-00 71% Oct-99 63% Nov-99 48% Dec-99 67% Jan-00 18% Feb-00 24% Mar-00 33% Apr-00 38% May-00 77% Jun-00 39% Jul-00 77% Aug-00 34% Sep-00 71% Oct-00 81% Nov-00 31% Dec-00 31% Jan-01 58% Feb-01 50% Mar-01 67% Apr-01 51% May-01 53% Jun-01 58% Jul-01 58% Aug-01 54% Sep-01 78% Oct-01 84% Nov-01 53% Total: 55% Tangible Titles Month Paper Titles Oct-98 1,036 Nov-98 776 Dec-98 775 Jan-99 1,143 Feb-99 1,059 Mar-99 1,151 Apr-99 771 May-99 610 Jun-99 1,166 Jul-99 1,024 Aug-99 1,153 Sep-99 1,203 Sep-00 1,010 Oct-99 830 Nov-99 902 Dec-99 969 Jan-00 917 Feb-00 1,084 Mar-00 1,141 Apr-00 816 May-00 1,161 Jun-00 1,065 Jul-00 1,136 Aug-00 1,391 Sep-00 1,010 Oct-00 786 Nov-00 1,015 Dec-00 1,103 Jan-01 856 Feb-01 667 Mar-01 922 Apr-01 490 May-01 523 Jun-01 423 Jul-01 375 Aug-01 660 Sep-01 453 Oct-01 729 Nov-01 664 Total: 34,965 Month Microfiche Titles** Oct-98 2,176 Nov-98 2,756 Dec-98 1,704 Jan-99 1,640 Feb-99 1,464 Mar-99 2,827 Apr-99 3,208 May-99 2,166 Jun-99 2,362 Jul-99 1,799 Aug-99 1,526 Sep-99 2,112 Sep-00 333 Oct-99 1,372 Nov-99 906 Dec-99 2,040 Jan-00 1,073 Feb-00 1,435 Mar-00 1,046 Apr-00 1,073 May-00 547 Jun-00 858 Jul-00 494 Aug-00 306 Sep-00 333 Oct-00 439 Nov-00 604 Dec-00 316 Jan-01 179 Feb-01 425 Mar-01 708 Apr-01 374 May-01 612 Jun-01 347 Jul-01 326 Aug-01 131 Sep-01 265 Oct-01 438 Nov-01 283 Total: 43,003 Month CD-ROM Titles Oct-98 66 Nov-98 33 Dec-98 32 Jan-99 103 Feb-99 51 Mar-99 41 Apr-99 74 May-99 34 Jun-99 55 Jul-99 54 Aug-99 85 Sep-99 54 Sep-00 35 Oct-99 56 Nov-99 60 Dec-99 52 Jan-00 65 Feb-00 57 Mar-00 23 Apr-00 33 May-00 46 Jun-00 86 Jul-00 32 Aug-00 72 Sep-00 35 Oct-00 56 Nov-00 23 Dec-00 66 Jan-01 76 Feb-01 22 Mar-01 41 Apr-01 32 May-01 18 Jun-01 21 Jul-01 30 Aug-01 65 Sep-01 30 Oct-01 27 Nov-01 44 Total: 1,885 Month USGS Titles Oct-00 0 Nov-00 191 Dec-00 88 Jan-01 73 Feb-01 129 Mar-01 170 Apr-01 98 May-01 94 Jun-01 57 Jul-01 70 Aug-01 56 Sep-01 223 Oct-01 178 Nov-01 98 Total: 1,525 Month Total Tangible Titles Oct-98 3,278 Nov-98 3,565 Dec-98 2,511 Jan-99 2,886 Feb-99 2,574 Mar-99 4,019 Apr-99 4,053 May-99 2,810 Jun-99 3,583 Jul-99 2,877 Aug-99 2,764 Sep-99 3,369 Sep-00 1,378 Oct-99 2,258 Nov-99 1,868 Dec-99 3,061 Jan-00 2,055 Feb-00 2,576 Mar-00 2,210 Apr-00 1,922 May-00 1,754 Jun-00 2,009 Jul-00 1,662 Aug-00 1,769 Sep-00 1,378 Oct-00 1,281 Nov-00 1,833 Dec-00 1,573 Jan-01 1,184 Feb-01 1,243 Mar-01 1,841 Apr-01 994 May-01 1,247 Jun-01 848 Jul-01 801 Aug-01 912 Sep-01 971 Oct-01 1,372 Nov-01 1,089 Total: 81,378 Month Percent of Total Titles Oct-98 64% Nov-98 60% Dec-98 88% Jan-99 94% Feb-99 36% Mar-99 67% Apr-99 64% May-99 72% Jun-99 70% Jul-99 17% Aug-99 71% Sep-99 83% Sep-00 29% Oct-99 37% Nov-99 52% Dec-99 33% Jan-00 82% Feb-00 76% Mar-00 67% Apr-00 62% May-00 23% Jun-00 61% Jul-00 23% Aug-00 66% Sep-00 29% Oct-00 19% Nov-00 69% Dec-00 69% Jan-01 42% Feb-01 50% Mar-01 33% Apr-01 49% May-01 47% Jun-01 42% Jul-01 42% Aug-01 46% Sep-01 22% Oct-01 16% Nov-01 47% Total: 45% Month Total Online and Tangible Titles Oct-98 5,125 Nov-98 5,954 Dec-98 2,860 Jan-99 3,057 Feb-99 7,065 Mar-99 6,015 Apr-99 6,318 May-99 3,885 Jun-99 5,126 Jul-99 16,981 Aug-99 3,887 Sep-99 4,067 Sep-00 4,720 Oct-99 6,140 Nov-99 3,589 Dec-99 9,337 Jan-00 2,503 Feb-00 3,378 Mar-00 3,294 Apr-00 3,123 May-00 7,648 Jun-00 3,287 Jul-00 7,132 Aug-00 2,677 Sep-00 4,720 Oct-00 6,776 Nov-00 2,643 Dec-00 2,293 Jan-01 2,817 Feb-01 2,477 Mar-01 5,621 Apr-01 2,024 May-01 2,669 Jun-01 2,001 Jul-01 1,921 Aug-01 1,981 Sep-01 4,370 Oct-01 8,644 Nov-01 2,303 Total: 180,428 * The decrease of nearly two thousand titles in February 1999 is attributed to the discontinuation of the Eric Pilot Project. The increase of over 13,000 titles in July 1999 is due primarily to the addition of titles on the DOE Information Bridge. ** This figure represents the total number of microfiche titles produced both in-house and on contract. Cumulative Online Titles Available through GPO Access April 1998 through November 2001 The figures on this table represent the cumulative number of online titles available through GPO Access as of a given month. Figures were first available for April 1998. Month Titles on GPO Access Apr-98 67,342 May-98 71,064 Jun-98 71,176 Jul-98 71,511 Aug-98 72,589 Sep-98 83,394 Oct-98 85,177 Nov-98 85,300 Dec-98 85,489 Jan-99 85,624 Feb-99 92,064 Mar-99 93,958 Apr-99 96,100 May-99 97,076 Jun-99 98,520 Jul-99 99,607 Aug-99 100,650 Sep-99 101,279 Oct-99 102,411 Nov-99 104,079 Dec-99 104,308 Jan-00 104,704 Feb-00 105,452 Mar-00 106,488 Apr-00 107,627 May-00 108,462 Jun-00 109,669 Jul-00 111,046 Aug-00 111,822 Sep-00 112,994 Oct-00 115,004 Nov-00 115,660 Dec-00 116,220 Jan-01 117,427 Feb-01 118,556 Mar-01 122,250 Apr-01 123,156 May-01 124,478 Jun-01 125,534 Jul-01 126,511 Aug-01 127,436 Sep-01 128,229 Oct-01 129,146 Nov-01 130,221 Month Titles Linked from GPO Access Apr-98 42,204 May-98 43,150 Jun-98 43,582 Jul-98 43,722 Aug-98 44,117 Sep-98 45,281 Oct-98 45,345 Nov-98 47,611 Dec-98 47,771 Jan-99 47,807 Feb-99 45,858 Mar-99 45,960 Apr-99 46,083 May-99 46,182 Jun-99 46,281 Jul-99 59,298 Aug-99 59,378 Sep-99 59,447 Oct-99 62,197 Nov-99 62,250 Dec-99 68,297 Jan-00 68,349 Feb-00 68,403 Mar-00 68,451 Apr-00 68,513 May-00 73,572 Jun-00 73,643 Jul-00 77,736 Aug-00 77,868 Sep-00 80,038 Oct-00 83,523 Nov-00 83,677 Dec-00 83,837 Jan-01 84,263 Feb-01 84,368 Mar-01 84,454 Apr-01 84,578 May-01 84,678 Jun-01 84,775 Jul-01 84,918 Aug-01 85,062 Sep-01 87,668 Oct-01 94,023 Nov-01 94,162 Month Total Apr-98 109,546 May-98 114,214 Jun-98 114,758 Jul-98 115,233 Aug-98 116,706 Sep-98 128,675 Oct-98 130,522 Nov-98 132,911 Dec-98 133,260 Jan-99 133,431 Feb-99 137,922 Mar-99 139,918 Apr-99 142,183 May-99 143,258 Jun-99 144,801 Jul-99 158,905 Aug-99 160,028 Sep-99 160,726 Oct-99 164,608 Nov-99 166,329 Dec-99 172,605 Jan-00 173,053 Feb-00 173,855 Mar-00 174,939 Apr-00 176,140 May-00 182,034 Jun-00 183,312 Jul-00 188,782 Aug-00 189,690 Sep-00 193,032 Oct-00 198,527 Nov-00 199,337 Dec-00 200,057 Jan-01 201,690 Feb-01 202,924 Mar-01 206,704 Apr-01 207,734 May-01 209,156 Jun-01 210,309 Jul-01 211,429 Aug-01 212,498 Sep-01 215,897 Oct-01 223,169 Nov-01 224,383 Note 1: The decrease of nearly two thousand titles linked from GPO Access in February 1999 is attributed to the discontinuation of the Eric Pilot Project. There are no plans to provide permanent access to these titles at this time. Note 2: The increase of over 13,000 titles linked from GPO Access in July 1999 is due primarily to the addition of titles on the DOE Information Bridge. Note 3: The increase of over 5,000 titles linked from GPO Access in May 2000 is due primarily to the addition of titles on the DOE Information Bridge. Note 4: The Titles Linked from GPO Access is subject to change due to pending Department of Energy adjustment for DOE Information Bridge. The expected date for this change is December 2001. GPO Access User Support Team March 1997 through November 2001 This table presents monthly totals of phone calls and e-mail messages answered by the GPO Access User Support Team. Although the Team also responds to inquiries submitted via fax and postal mail, the figures for these submission methods are negligible and therefore not tracked. Month Phone Calls Mar-97 4,265 Apr-97 4,352 May-97 3,582 Jun-97 3,733 Jul-97 4,534 Aug-97 4,060 Sep-97 3,849 Oct-97 4,205 Nov-97 3,481 Dec-97 3,633 Jan-98 4,949 Feb-98 4,533 Mar-98 4,477 Apr-98 4,081 May-98 3,374 Jun-98 4,859 Jul-98 4,786 Aug-98 4,267 Sep-98 5,015 Oct-98 5,364 Nov-98 4,608 Dec-98 4,132 Jan-99 4,490 Feb-99 4,582 Mar-99 5,756 Apr-99 4,748 May-99 3,375 Jun-99 3,771 Jul-99 4,036 Aug-99 4,332 Sep-99 3,600 Oct-99 3,472 Nov-99 3,490 Dec-99 3,023 Jan-00 3,908 Feb-00 4,488 Mar-00 4,618 Apr-00 3,982 May-00 4,341 Jun-00 4,058 Jul-00 3,653 Aug-00 4,207 Sep-00 3,608 Oct-00 3,849 Nov-00 3,409 Dec-00 3,265 Jan-01 4,604 Feb-01 3,764 Mar-01 3,865 Apr-01 3,595 May-01 3,577 Jun-01 3,672 Jul-01 3,646 Aug-01 3,696 Sep-01 2,961 Oct-01 3,212 Nov-01 2,853 Month E-mail Messages Mar-97 1,583 Apr-97 2,127 May-97 1,793 Jun-97 2,039 Jul-97 1,444 Aug-97 1,686 Sep-97 1,816 Oct-97 2,225 Nov-97 1,788 Dec-97 1,469 Jan-98 2,293 Feb-98 1,993 Mar-98 2,201 Apr-98 2,404 May-98 1,609 Jun-98 2,178 Jul-98 2,298 Aug-98 1,924 Sep-98 2,699 Oct-98 2,879 Nov-98 2,428 Dec-98 2,166 Jan-99 2,263 Feb-99 2,088 Mar-99 2,551 Apr-99 2,342 May-99 1,673 Jun-99 1,748 Jul-99 2,013 Aug-99 2,036 Sep-99 1,804 Oct-99 1,911 Nov-99 2,085 Dec-99 1,554 Jan-00 2,279 Feb-00 2,439 Mar-00 2,546 Apr-00 2,086 May-00 2,378 Jun-00 2,131 Jul-00 1,913 Aug-00 2,200 Sep-00 1,836 Oct-00 2,222 Nov-00 2,512 Dec-00 7,259 Jan-01 3,209 Feb-01 1,840 Mar-01 2,202 Apr-01 1,411 May-01 2,216 Jun-01 2,238 Jul-01 2,304 Aug-01 2,103 Sep-01 1,920 Oct-01 2,087 Nov-01 1,927 Month Total Inquiries Mar-97 5,848 Apr-97 6,479 May-97 5,375 Jun-97 5,772 Jul-97 5,978 Aug-97 5,746 Sep-97 5,665 Oct-97 6,430 Nov-97 5,269 Dec-97 5,102 Jan-98 7,242 Feb-98 6,526 Mar-98 6,678 Apr-98 6,485 May-98 4,983 Jun-98 7,037 Jul-98 7,084 Aug-98 6,191 Sep-98 7,714 Oct-98 8,243 Nov-98 7,036 Dec-98 6,298 Jan-99 6,753 Feb-99 6,670 Mar-99 8,307 Apr-99 7,090 May-99 5,048 Jun-99 5,519 Jul-99 6,049 Aug-99 6,368 Sep-99 5,404 Oct-99 5,383 Nov-99 5,575 Dec-99 4,577 Jan-00 6,187 Feb-00 6,927 Mar-00 7,164 Apr-00 6,068 May-00 6,719 Jun-00 6,189 Jul-00 5,566 Aug-00 6,407 Sep-00 5,444 Oct-00 6,071 Nov-00 5,921 Dec-00 10,524 Jan-01 7,813 Feb-01 5,604 Mar-01 6,067 Apr-01 5,006 May-01 5,793 Jun-01 5,910 Jul-01 5,950 Aug-01 5,799 Sep-01 4,881 Oct-01 5,299 Nov-01 4,780