In March 2008, Mid-Atlantic PBS welcomed Joanna Rosato as the new Director of the Allegheny Service Center. The Allegheny Service Center serves federal offices in most of Pennsylvania (excluding the Philadelphia metro area), including Pittsburgh, Harrisburg, Scranton, and Erie, and is also responsible for West Virginia, southwest Virginia, and western Maryland.

A graduate of Temple University in Philadelphia, Joanna has provided over 23 years of government service within GSA. She began her career as a GSA Buildings Management Specialist co-op. Participation in the co-op program led Joanna to the career intern development program, where she was assigned to GSA’s West Philadelphia Field Office.

Joanna continued as a Buildings Manager at several locations within the PBS Mid-Atlantic Region, including the Camden, East Philadelphia, and West Philadelphia Field Offices. In September 1996, she became Field Office Manager for the Richmond Field Office, where she was responsible for four million square feet of government owned and leased space and managed an annual operating budget of $6 million. Joanna’s diligent work with her tenants helped increase overall customer satisfaction by 20 percent in buildings under her responsibility.

In 2000, Joanna joined the GSA Delaware Valley Field Office as Field Office Manager, where she supervised 56 employees and again increased customer satisfaction in buildings under her responsibility by 20 percent. Joanna served as Acting Director for the Office of Customer Service in 2003, working closely with PBS Mid-Atlantic account managers to manage the customer outreach program.

More recently, Joanna worked as a Transaction Executive (TE), where she supervised transaction managers who oversee multi-disciplinary teams in lease acquisition and construction services for customer agencies in the metropolitan Philadelphia area and Southern New Jersey.

Recognized for her exceptional work, Joanna was chosen to serve as Manager for Space and Facilities for the 2008 Presidential Transition Support team (PTST). The PTST provides workspace facilities, telecommunications, and even human resource and financial assistance for the President-elect before his transition to the White House.

Now serving as Allegheny Director, Joanna is excited to utilize her past experiences at GSA to lead the Service Center. As part of her goal to bring her unique perspective to the Service Center, Joanna will be visiting GSA Field Offices to personally meet with GSA employees and federal tenants.

“I think my background—a customer focus from work in the field offices, combined with project management work as a TE—brings a unique perspective to the position of Service Center Director,” says Rosato. “GSA needs to work better and smarter for its customers, and I hope to help our organization in that endeavor.”

Join us in welcoming Joanna Rosato to the role of Allegheny Service Center Director.

This article appears in the Summer 2008 issue of the FOCUS newsletter. Please visit the Current & Past Issues page to download and read the entire newsletter. To subscribe to FOCUS, complete the online Subscription Form.