|
Mid-Atlantic (3) -->
Desk of the ARAGSA’s ability to efficiently and effectively deliver services to our federal partners is greatly enhanced through open communication and a mutual understanding of agency mission and business processes. Mid-Atlantic PBS is committed to maintaining an open dialogue. In this edition of Focus, you’ll read about our 2008 Customer Leasing Workshop, held June 3-4 in Philadelphia. The workshop was designed to offer our customers a better understanding of the GSA leasing process and strategies for ensuring a successful lease. It was great to see so many of you there and to hear your valuable feedback. We’ve been working hard to improve our work processes. In 2006, a survey of ordering officials within our customer agencies told us there was a great need to improve our Reimbursable Work Authorization (RWA) process. In this edition, you’ll read some important information about the submission and closeout of RWAs, and learn about a new “Introduction to Reimbursable Services” video, available online and customized specifically for individuals who authorize or manage RWAs with GSA on behalf of their agency. The 30-minute training explains the basics of RWAs and applicable laws, and walks you through the RWA lifecycle from submission to closeout. We make it our priority to understand the mission and goals of our customers, so that we can deliver workplace solutions that meet your objectives and further your mission. In this edition, you’ll read an example of this as we highlight the opening of a new Federal Emergency Management Agency facility in Winchester, Virginia. Open communication, mutual understanding, and astute project management were keys to this project’s success. As we move forward, we will continue to stress the importance of open communication and strive for mutual understanding in our federal agency partnerships.
This article appears in the Summer 2008 issue of the FOCUS newsletter. Please visit the current and past issues page to download and read the entire newsletter. To subscribe to FOCUS, complete the online subscription form.
Last Reviewed 7/30/2008
|
|