Government travel cardholders, under the GSA SmartPay Program, are eligible to receive extended benefits coverage. They are automatically covered when the cardholder initiates and pays for the entire travel related transaction with their government credit card.
Additional restrictions, limitations, and exclusions may apply to the terms and conditions of the insurance provisions. Dollar limitations on services provided may vary depending upon the credit card company. For details, please contact the respective credit card customer service line by calling the 800 number listed on the back of the credit card.
These benefits are provided, free of charge, through the following contractors:
Bank of America
JPMorganChase
Citibank
US Bank
TRAVEL EMERGENCY ASSISTANCE
Lost or Stolen Card Report
Emergency Medical Referral Assistance
Prescription Assistance
Emergency Legal Referral Assistance
Valuable Document Delivery
Emergency Transportation Assistance
Emergency Ticket Replacement
Travel Accident Insurance
Lost Luggage Assistance
Emergency Message Service
Emergency Translation Service
Pre-Trip Assistance
Auto Rental Insurance (ARI)
ARI provides primary coverage worldwide up to the actual cash value of most rental cars for damage due to collision or theft for rental periods which neither exceed 31 consecutive days. Certain restrictions, limitations, and exclusions apply.
The entire rental transaction must be charged to the agency issued credit card to activate ARI (Collision/Loss Damage Waiver) coverage. This means cardholders must use their credit card to initiate and complete the entire rental transaction.
ARI coverage is applicable only to valid drivers of the vehicle.
The rental auto must be operated in accordance with the car rental agreement.
Cardholders must decline the car rental company's collision damage waiver (CDW/LDW) option, or similar provision, if offered by the car rental company.
ARI coverage is collision damage coverage only. It does not cover injury to persons, nor to property other than the rental car as it was originally manufactured.
ARI coverage is not valid for certain areas outside the U.S. where prohibited by law or by the car rental agency's policy.
Most rental cars are covered (check with the credit card assistance center for a list of exclusions).
If the cardholder has an accident, immediately, but no later than 20 days* following the date of the damage or theft, call the credit card assistance center to report the accident and receive processing instructions, or their claim will be denied. If the cardholder is located outside the U.S., use the appropriate international toll-free number provided by the credit card company. The Rental Agency is not responsible for filing the cardholder's claim under this program unless they are traveling outside the U.S. and sign a Cardholder Agreement Form (which will be provided by the Rental Agency).