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Slide Presentation from the AHRQ 2007 Annual Conference

eRx Impact on Call Types

Text Description is below the image.
  • Inbound / outbound Ratio
    • Inbound
      • eRx: 5.5
      • Control: 4.1
    • Outbound
      • eRx: 1.5
      • Control: 3.6
  • Relative % of outbound calls going to pharmacy
    • eRx: 59.7%
    • Control: 75.7%

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