Slide Presentation of the 2007 Annual Meeting of AHRQ

Questionnaire Design

• Transitioned entirely to HCAHPS rather than conducting two separate studies
• Involved key hospital personnel in questionnaire design to obtain buy in
• Selected custom questions to address issues not included in HCAHPS
  • JCAHO issues Privacy and safety
  • High impact areas Teamwork and sensitivity to family needs
  • High use areas Patient Access
  • Outsourced areas Food and Nutritional Services
• Redesigned other questionnaires (OP Surgery, OP Services, and ED) to HCAHPS format