Organization
GSA delivers services directly to its Federal customers through its Central Office in Washington, D.C., a network of 11 regional offices, and other sites around the world. GSA is composed of the Public Buildings Service (PBS), Federal Acquisition Service (FAS), 12 staff offices that support the Agency, the Office of Inspector General (OIG), and the Civilian Board of Contract Appeals (CBCA).
- PUBLIC BUILDINGS SERVICE (PBS): PBS is the largest public real estate organization in the United States, providing facilities and workspace solutions to more than 100 Federal agencies. PBS aims to provide a superior workplace for the Federal worker and superior value for the U.S. taxpayer. Balancing these two objectives is PBS’s greatest management challenge.
PBS’s activities fall into two broad areas. The first is space acquisition through both lease and construction. PBS translates general needs into discrete requirements, marshals the necessary resources, and delivers the space necessary to meet the respective missions of its Federal clients. The second area is management of space. This involves making decisions on maintenance, servicing tenants, and ultimately, deciding when and how to dispose of a property at the end of its useful life.
- FEDERAL ACQUISITION SERVICE (FAS): FAS is the consolidation of the former FSS and the FTS. The new FAS organization allows GSA to better position itself in the market for acquiring products and services for Federal agencies. FAS business operations are organized into four business portfolios based on the product or service provided to customer agencies: Integrated Technology Services (ITS) portfolio; Assisted Acquisition Services (AAS) portfolio; General Supplies and Services (GSS) portfolio; and the Travel, Motor Vehicle and Card Services (TMVCS) portfolio.
- OFFICE OF GOVERNMENTWIDE POLICY (OGP): OGP improves government-wide management. OGP’s responsibilities span personal and real property, travel and transportation, IT, regulatory information, and the use of Federal advisory committees. OGP accomplishes its mission through collaboration with Federal agencies and other stakeholders.
- OFFICE OF CITIZEN SERVICES AND COMMUNICATIONS (OCSC): OCSC creates a more citizen-centric, results-oriented Federal government. OCSC helps citizens to interact with government by creating a single electronic front door to the services and information they require in the medium they prefer: the Web, e-mail, telephone, fax, or print. OCSC also provides in-house communications support to the rest of GSA.
- OFFICE OF THE CHIEF HUMAN CAPITAL OFFICER (OCHCO): The OCHCO develops and delivers programs, policies, and services that promote GSA’s strategic management of human capital. A capable and well-managed workforce is essential to GSA’s success.
- OFFICE OF THE CHIEF INFORMATION OFFICER (OCIO): The OCIO provides high quality, enterprise IT services and solutions at best value by leveraging IT resources that support GSA business needs and e-government.
- OFFICE OF THE CHIEF ACQUISITION OFFICER (OCAO): The OCAO manages a broad range of acquisition activities for both GSA internal operations and the government as a whole. These include: ensuring compliance with applicable laws, regulations, and policies; fostering full and open competition for contract awards; developing the acquisition workforce; and maintaining accountability for acquisition decision-making.
- OFFICE OF EMERGENCY RESPONSE AND RECOVERY (OERR): OERR is responsible for ensuring that GSA maintains a constant state of readiness to provide emergency acquisition support and emergency real property to Federal agencies in the event of a disaster or catastrophic event. OERR coordinates GSA’s national continuity responsibilities by: developing Agency policies, plans, and procedures; developing and implementing GSA disaster readiness programs; and providing emergency acquisition support and serving as the on-the-ground liaison between GSA field organizations and Federal emergency response efforts during national disasters. OERR coordinates emergency management services throughout GSA, develops emergency preparedness procedures, shelter-in-place guidelines, and training to assist employees in the event of an emergency.
- OFFICE OF GENERAL COUNSEL (OGC): The OGC provides legal advice and representation to GSA clients to enhance their ability to help Federal agencies. The OGC carries out all legal activities of GSA, ensures full and proper execution of GSA’s statutory responsibilities, and provides legal counsel to GSA officials except for the OIG and CBCA.
- OFFICE OF PERFORMANCE IMPROVEMENT (OPI): OPI provides advice to the Administrator and Deputy Administrator on major policies and procedures related to GSA performance. OPI is also responsible for coordinating GSA’s efforts to accomplish the President’s Management Agenda (PMA) and competitive sourcing activities.
- OFFICE OF SMALL BUSINESS UTILIZATION (OSBU): OSBU advocates for small, minority, veteran, HUBZone, and women business owners. OSBU promotes increased access to GSA’s nationwide procurement opportunities by nurturing entrepreneurial opportunities, outreach, and training.
- OFFICE OF CONGRESSIONAL AND INTERGOVERNMENTAL AFFAIRS (OCIA): OCIA maintains Agency liaison with Congress. OCIA prepares and coordinates GSA’s annual legislative program; communicates this program to the Office of Management and Budget (OMB), Congress, and other interested parties; and works closely with OMB in the coordination and clearance of all proposed legislation impacting GSA.
- OFFICE OF THE CHIEF FINANCIAL OFFICER (OCFO): The OCFO provides financial management services for all of GSA and more than 40 external customers. The OCFO manages strategic planning, budgeting, and the performance management cycle within GSA; manages GSA’s core accounting system; and prepares financial statements and reports.
- OFFICE OF CIVIL RIGHTS (OCR): OCR ensures equal employment opportunity (EEO) for all GSA associates and applicants for employment on the basis of sex, race, color, national origin, religion, disability, and age, and protects associates from retaliation for protected EEO activity. OCR protects recipients of GSA’s Federal Financial Assistance and participants in federally conducted programs from discrimination on the basis of race, color, sex, age, national origin, and disability.
- CIVILIAN BOARD OF CONTRACT APPEALS (CBCA): CBCA serves as an independent and objective tribunal in contract disputes between government contractors and GSA, and contractors and other Executive agencies. CBCA provides alternative dispute resolution services to all Federal agencies and contractors. CBCA also hears claims involving transportation rate determinations, Federal employee travel and relocation and expense claims, and a small number of other types of claims.
- OFFICE OF INSPECTOR GENERAL (OIG): The OIG conducts an independent nationwide audit and investigative program of GSA’s internal operations, programs, and external contractors. The OIG promotes economy, efficiency, effectiveness, and prevents and detects fraud, waste, and mismanagement in the Agency’s programs and operations.
| Organization | Number of FTE |
|---|---|
| FAS | 3,951 |
| OCSC | 134 |
| OGP | 125 |
| OIG | 297 |
| PBS | 5,996 |
| Staff Offices | 1,428 |
| Total | 11,931 |
In FY 2007, GSA had 11,931 full-time equivalent (FTE) employees. Staffing levels have steadily declined since 2003; this trend is largely driven by efficiency savings. GSA has a continuing commitment to its Federal customers and the U.S. taxpayers to provide services in the most cost-effective manner possible. GSA delivers on this promise by steadily improving organizational performance while staffing levels decline.
Organizational Structure
The following is a hierarchical outline of the GSA organizational structure: