- Affirmative Disclosure
- Overall FOIA Web site Improvement
- Electronic FOIA
- Expedited Processing
- Politeness/Courtesy
- Acknowledgment Letters
- Interagency Cooperation
- Proactive Disclosure of Information
- Automated Tracking Capabilities
- Multi-track Processing
- Backlog Reduction/Elimination
- Communications with Requesters
- Referral and Consultation Handling
- Training and Personnel Practices
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