Traffic Incident Management Program
photos of traffic blocked by cones (Photo by Dave Gatley/FEMA News Photo), fire emergency workers, police officers, tow truck removing car from accident scene, and ambulance
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Traffic Incident Management Handbook

This handbook is a revision of the Freeway Incident Management Handbook (1991), updating and expanding material contained in the old handbook. This 166 page document is divided into three main sections:

  • Introduction to Incident Management
  • Organizing, Planning, and Designing an Incident Management Program
  • Operational and Technical Approaches to Improving the Incident Management Process

This handbook is designed to assist transportation and public safety agencies responsible for managing traffic incidents in improving their programs and operations. This handbook is for managers who are responsible for traffic incident management program development and support and for field practitioners who are responsible for providing program services on a day-to-day basis.

Traffic Incident Management Handbook (PDF, 2MB)

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