Human Resources

Customer Service Plan

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• TABLE OF CONTENTS
• Print full document
• Vision Statement
• Code of Conduct
• Introduction
• REE Human Capital Plan
• President’s Management Agenda
• Customer Service Hand Pin Award
• Partnership Relationship
• Identification of Customers
• Services Provided
• Customer Service Standards
  • Human Resources Operations
  • Employee Benefits
  • Employee Relations
  • Human Resources Policy
  • Special Programs
  • Competitive Sourcing Program
• Appendix. Feedback and Suggestions

REE Human Capital Plan

Under the Strategic Management of Human Capital initiative of the President’s Management Agenda, people – employees – are considered assets whose value to the organization can be enhanced through investment. People are the agencies’ most valuable assets. The REE Human Capital Plan sets forth strategic approaches which are designed to help our agencies achieve results as stated in the agencies’ mission statements and strategic plans. This Customer Service Plan identifies key human resource service and establishes qualitative and quantitative customer service standards to support agency supervisors and managers who are ultimately responsible for the Strategic Management of Human Capital.