Trouble Reporting Center for Local Telephone Service
Customers within Arkansas, Louisiana, New Mexico, Oklahoma, and Texas can call the numbers listed below to resolve problems associated with the local service aspects of their consolidated telephone systems.
Who to call for assistance
Type of Problem
Contacts
Network: problems encountered after accessing the FTS2001 network for voice, facsimile, or data transmission. Customers may experience problems such as: no dial tone after dialing the access code; echoes, delays, or static; poor transmission, clipping, or cutting off portions of spoken words; call drop during conversation, facsimile, or data transmission; and fast-busy signals.
Verizon Business (formerly MCI) (888) 387-7821
US Sprint
(877) 387-3667
Local: problems may include: no dial tone; difficulty dialing local numbers or intra-office extensions; and feature activations, such as call-hold, call-forward, call-transfer, call-pickup or conference calling.
Trouble Reporting Center
(800) 256-8948
Unsure: call in to report the problem, which will be analyzed and action taken as needed.
Trouble Reporting Center
(800) 256-8948
Before reporting trouble, customers should conduct the following tests :
Ensure that the telephone equipment is properly connected.
Check for visible damage to the touchtone pad and/or connection cord.
For modular, single line instruments, unplug the telephone and test it at another connection location.
For multi-line sets, check the faulty instrument by dialing the telephone numbers programmed on it from another set.
Check to see if the telephone instrument's features may have been set to cause incoming calls to ring or be transferred to another line.
The shortcut to this page is www.gsa.gov/r7teletroublecenter.