FR Doc E6-15276

[Federal Register: September 14, 2006 (Volume 71, Number 178)]
[Notices]
[Page 54339-54342]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr14se06-96]

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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0571]

Proposed Information Collection Activity: Proposed Collection;
Comment Request

AGENCY: National Cemetery Administration, Department of Veterans
Affairs.

ACTION: Notice.

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SUMMARY: The National Cemetery Administration (NCA), Department of
Veterans Affairs (VA) is announcing an opportunity for public comment
on the proposed collection of certain information by the agency. Under
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are
required to publish notice in the Federal Register concerning each
proposed collection of information, including each proposed extension
of a currently approved collection, and allow 60 days for public
comment in response to the notice. This notice solicits comments on the
burden estimates relating to customer satisfaction surveys involving
the National Cemetery Administration (NCA) and the Office of Inspector
General (OIG).

DATES: Written comments and recommendations on the proposed collection
of information should be received on or before November 13, 2006.

ADDRESSES: Submit written comments on the collection of information to
Ronald Cheich, National Cemetery Administration (41B3), Department of
Veterans Affairs, 810 Vermont Avenue,

[[Page 54340]]

NW., Washington, DC 20420 or e-mail ronald.cheich@.va.gov. Please refer
to ``OMB Control No. 2900-0571'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Ronald Cheich at (202) 273-8087.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44
U.S.C. 3501-3521), Federal agencies must obtain approval from the
Office of Management and Budget (OMB) for each collection of
information they conduct or sponsor. This request for comment is being
made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, VA invites
comments on: (1) Whether the proposed collection of information is
necessary for the proper performance of VA's functions, including
whether the information will have practical utility; (2) the accuracy
of VA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Title: Generic Clearance for NCA, and IG Customer Satisfaction
Surveys.
OMB Control Number: 2900-0571.
Type of Review: Extension of a currently approved collection.
Abstract: Executive Order 12862, Setting Customer Service
Standards, requires Federal agencies and Departments to identify and
survey its customers to determine the kind and quality of services they
want and their level of satisfaction with existing service. VA will use
the data collected to maintain ongoing measures of performance and to
determine how well customer service standards are met.
Affected Public: Individuals or households, Business or Other For-
Profit and State, Local or Tribal Government.
Listing of Survey Activities: The following list of activities is a
compendium of customer satisfaction survey plans by the NCA and IG. The
actual conduct of any particular activity listed could be affected by
circumstances. A change in, or refinement of, our focus in a specific
area, as well as resource constraints could require deletion or
substitution of any listed item. If these organizations substitute or
propose to add a new activity that falls under the umbrella of this
generic approval, including those activities that are currently in a
planning stage, OMB will be notified and will be furnished a copy of
pertinent materials, a description of the activity and number of burden
hours involved. NCA and IG will conduct periodic reviews of ongoing
survey activities to ensure that they comply with the PRA.

I. National Cemetery Administration

Focus Groups with Next of Kin (10 participants per group/3 hours
each session).

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Number of Estimated
Year respondents annual burden Frequency
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2007.................................... 50 150 5 Groups Annually.
2008.................................... 50 150 5 Groups Annually.
2009.................................... 50 150 5 Groups Annually.
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Focus Groups with Funeral Directors (10 participants per group/3
hours each session).

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Estimated
Year Number of annual burden Frequency
respondents (hours)
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2007.................................... 50 150 5 Groups Annually.
2008.................................... 50 150 5 Groups Annually.
2009.................................... 50 150 5 Groups Annually.
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Focus Groups with Veterans Service Organizations (10 participants
per group/3 hours each session).

Visitor Comments Cards (Local Use) (2,500 respondents/5 minutes per
card).

[[Page 54341]]

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Estimated
Year Number of annual burden Frequency
respondents (hours)
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2007.................................... 2,500 208 Annually.
2008.................................... 2,500 208 Annually.
2009.................................... 2,500 208 Annually.
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Next of Kin National Customer Satisfaction Survey (Mail to 15,000
respondents/30 minutes per survey).

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Estimated
Year Number of annual burden Frequency
respondents (hours)
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2007.................................... 15,000 7,500 Annually.
2008.................................... 15,000 7,500 Annually.
2009.................................... 15,000 7,500 Annually.
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Funeral Directors National Customer Satisfaction Survey (Mail to
4,000 respondents/30 minutes per survey).

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Estimated
Year Number of annual burden Frequency
respondents (hours)
----------------------------------------------------------------------------------------------------------------
2007.................................... 4,000 2,000 Annually.
2008.................................... 4,000 2,000 Annually.
2009.................................... 4,000 2,000 Annually
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Veterans-At-Large National Customer Satisfaction Survey (Mail to
5,000 respondents/30 minutes per survey).

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Estimated
Year Number of annual burden Frequency
respondents (hours)
----------------------------------------------------------------------------------------------------------------
2007.................................... 5,000 2,500 Annually.
2008.................................... 5,000 2,500 Annually.
2009.................................... 5,000 2,500 Annually.
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Program/Specialized Service Survey (Mail to 2,000 respondents/15
minutes per each).

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Estimated
Year Number of annual burden Frequency
respondents (hours)
----------------------------------------------------------------------------------------------------------------
2007.................................... 2,000 500 Annually.
2008.................................... 2,000 500 Annually.
2009.................................... 2,000 500 Annually.
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II. Office Of Inspector General

Community Based Outpatient Clinic Patient Survey (1,000
respondents/10 minutes per response)

[[Page 54342]]

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Number of Estimated
Year respondents annual burden Frequency
----------------------------------------------------------------------------------------------------------------
2007.................................... 1,000 167 Annually.
2008.................................... 1,000 167 Annually.
2009.................................... 1,000 167 Annually.
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Dated: September 7, 2006.

By direction of the Secretary.
Denise McLamb,
Program Analyst, Initiative Coordination Service.
[FR Doc. E6-15276 Filed 9-13-06; 8:45 am]

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