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Transportation Audits Disputes Resolution

Deborah J. Crockett
(703) 605-9430
deborah.crockett@gsa.gov

Stella Stephens
(703) 605-9421
stella.stephens@gsa.gov

Additional Contacts For

Passenger train

GSA provides the following audit services for passenger, steamship and rail transportation:

  • Conducts postpayment audits of transportation bills;
  • Identifies freight and passenger Transportation Service Provider (TSP) overcharges;
  • Adjudicates TSP claims and protests against the U.S. government in response to audit actions as well as claims for additional charges;
  • Oversees the implementation and performance of federal agency prepayment audits;
  • Provides oversight and quality control evaluation of GSA postpayment audit contractors;
  • Notifies agencies of transportation management errors;
  • Identifies and reports irregularities in excess freight and passenger charges;
  • Provides technical advice and guidance regarding freight and passenger rates; 
  • Serves as a liaison in resolving technical and administrative issues concerning freight and passenger transportation policies and procedures; and
  • Processes unused tickets for federal agencies.