Part 375: Transportation of Household Goods in Interstate Commerce; Consumer Protection Regulations

Part	Regulation	Guidance
Subpart A - General Requirements
375.101	Who must follow the regulations in this part?
375.103	What are the definitions of terms used in this part?
375.105	What are the information collection requirements of this part?
Subpart B - Before Offering Services to My Customers
Liability Considerations
375.201	What is my normal liability for loss and damage when I accept goods from an individual shipper?
375.203	What actions of an individual shipper may limit or reduce my normal liability?
General Responsibilities
375.205	May I have agents?
375.207	What items must be in my advertisements?
375.209	How must I handle complaints and inquiries?
375.211	Must I have an arbitration program?
375.213	What information must I provide to a prospective individual shipper?
Collecting Transportation Charges
375.215	How must I collect charges?
375.217	May I collect charges upon delivery?
375.219	May I extend credit to shippers?
375.221	May I use a charge or credit card plan for payments?
Subpart C - Service Options Provided
375.301	What service options may I provide?
375.303	If I sell liability insurance coverage, what must I do?
Subpart D - Estimating Charges
375.401	Must I estimate charges?
375.403	How must I provide a binding estimate?
375.405	How must I provide a non-binding estimate?
375.407	Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate?
375.409	May household goods brokers provide estimates?
Subpart E - Pick Up of Shipments of Household Goods
Before Loading
375.501	Must I write up an order for service?
375.503	Must I write up an inventory?
375.505	Must I write up a bill of lading?
Weighing the Shipment
375.507	Must I determine the weight of a shipment?
375.509	How must I determine the weight of a shipment?
375.511	May I use an alternative method for shipments weighing 3,000 pounds or less?
375.513	Must I give the individual shipper an opportunity to observe the weighing?
375.515	May an individual shipper waive his/her right to observe each weighing?
375.517	May an individual shipper demand re-weighing?
375.519	Must I obtain weight tickets?
375.521	What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery?
Subpart F - Transportation of Shipments
375.601	Must I transport the shipment in a timely manner?
375.603	When must I tender a shipment for delivery?
375.605	How must I notify an individual shipper of any service delays?
375.607	What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date?
375.609	What must I do for shippers who store household goods in transit?
Subpart G - Delivery of Shipments
375.701	May I provide for a release of liability on my delivery receipt?
375.703	What is the maximum collect-on-delivery amount I may demand at the time of delivery?
375.705	If a shipment is transported on more than one vehicle, what charges may I collect at delivery?
375.707	If a shipment is partially lost or destroyed, what charges may I collect at delivery?
375.709	If a shipment is totally lost or destroyed, what charges may I collect at delivery?
Subpart H - Collection of Charges
375.801	What types of charges apply to subpart H?
375.803	How must I present my freight or expense bill?
375.805	If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance?
375.807	What actions may I take to collect the charges upon my freight bill?
Subpart I - Penalties
375.901	What penalties do we impose for violations of this part?
Appendix A to Part 375	Your Rights and Responsibilities When You Move