Contact Information
202-785-6024
jeanne.m.hogarth@frb.gov

Fields of Interest
Consumer Finance
Consumer Information and Protection
Microeconomics

Education
Ph.D., Family & Consumer Economics, The Ohio State University, 1981
M.S., Family & Consumer Economics, The Ohio State University, 1979
B.S., Education, Bowling Green State University, 1971

Professional Experience
Board of Governors of the Federal Reserve System, 1995-present
Associate Professor, Cornell University, 1982-1995
Assistant Professor, University of Illinois, 1981-1982
High School Teacher, Olmsted Falls, Ohio, 1971-1978

Selected Publications

• ''Are Families Who Use E-Banking Better Financial Managers?'' (with Christoslav Anguelov), Financial Counseling and Planning, vol. 15 (2004), pp. 61-78.
• ''Numbers versus Words: Quantitative and Qualitative Satisfaction Data'' (with Marianne Hilgert), Journal of Satisfaction/Dissatisfaction & Complaining Behavior, vol. 17 (2004), pp. 103-16.
• ''Why Don't Households Have a Checking Account?'' (with Christoslav Anguelov and Jinkook Lee), Journal of Consumer Affairs, vol. 38 (Summer 2004), pp. 1-34.
• ''Consumers' Problems with Credit Cards and Exit Behaviors'' (with Marianne Hilgert and Jane Kolodinsky), Journal of Services Marketing, vol. 18 (Summer 2004), pp. 19-34.
• ''U.S. Consumers and Electronic Banking, 1995 to 2003'' (with Christoslav Anguelov and Marianne Hilgert), Federal Reserve Bulletin, vol. 90 (Winter 2004), pp. 1-18.
• ''Can the Poor Save?'' (with Christoslav Anguelov), Financial Counseling and Planning, vol. 14 (Winter 2003), pp. 1-18.
• ''Houshold Financial Management: The Connection Between Knowledge and Behavior'' (with Marianne Hilgert and Sandra Beverly), Federal Reserve Bulletin, vol. 89 (July 2003), pp. 309-22.
• ''Consumer Complaints and Redress: An Important Mechanism for Protecting and Empowering Consumers'' (with Maureen English), International Journal of Consumer Studies, vol. 26 (May 2002), pp. 217-26.
• ''Consumer Information Search for Home Mortgages: Who, What, How Much, and What Else?'' (with Jinkook Lee), Financial Services Review, vol. 9 (2001), pp. 277-93.
• ''The Adoption of Electronic Banking Technologies by U.S. Consumers'' (with Jane Kolodinsky and Marianne Hilgert), International Journal of Bank Marketing, vol. 22 (2004), pp. 238-59.