Research Staff and Resources
Consumer and Community Affairs Staff
Jeanne M. Hogarth
Program Manager
Consumer Education and Research Section
Division of Consumer and Community Affairs
Contact Information
202-785-6024
jeanne.m.hogarth@frb.gov
Fields of Interest
Consumer Finance
Consumer Information and Protection
Microeconomics
Education
Ph.D., Family & Consumer Economics, The Ohio State University, 1981
M.S., Family & Consumer Economics, The Ohio State University, 1979
B.S., Education, Bowling Green State University, 1971
Professional Experience
Board of Governors of the Federal Reserve System, 1995-present
Associate Professor, Cornell University, 1982-1995
Assistant Professor, University of Illinois, 1981-1982
High School Teacher, Olmsted Falls, Ohio, 1971-1978
Selected Publications
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''Are Families Who Use E-Banking Better Financial Managers?''
(with Christoslav Anguelov),
Financial Counseling and Planning, vol. 15
(2004), pp. 61-78.
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''Numbers versus Words: Quantitative and Qualitative Satisfaction Data''
(with Marianne Hilgert),
Journal of Satisfaction/Dissatisfaction & Complaining Behavior, vol. 17
(2004), pp. 103-16.
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''Why Don't Households Have a Checking Account?''
(with Christoslav Anguelov and Jinkook Lee),
Journal of Consumer Affairs, vol. 38
(Summer 2004), pp. 1-34.
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''Consumers' Problems with Credit Cards and Exit Behaviors''
(with Marianne Hilgert and Jane Kolodinsky),
Journal of Services Marketing, vol. 18
(Summer 2004), pp. 19-34.
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''U.S. Consumers and Electronic Banking, 1995 to 2003''
(with Christoslav Anguelov and Marianne Hilgert),
Federal Reserve Bulletin,
vol. 90 (Winter 2004), pp. 1-18.
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''Can the Poor Save?''
(with Christoslav Anguelov),
Financial Counseling and Planning, vol. 14
(Winter 2003), pp. 1-18.
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''Houshold Financial Management: The Connection Between Knowledge and Behavior''
(with Marianne Hilgert and Sandra Beverly),
Federal Reserve Bulletin,
vol. 89 (July 2003), pp. 309-22.
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''Consumer Complaints and Redress: An Important Mechanism for Protecting and Empowering Consumers''
(with Maureen English),
International Journal of Consumer Studies, vol. 26
(May 2002), pp. 217-26.
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''Consumer Information Search for Home Mortgages: Who, What, How Much, and What Else?''
(with Jinkook Lee),
Financial Services Review, vol. 9
(2001), pp. 277-93.
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''The Adoption of Electronic Banking Technologies by U.S. Consumers''
(with Jane Kolodinsky and Marianne Hilgert),
International Journal of Bank Marketing, vol. 22
(2004), pp. 238-59.
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