 What is
TOPS?
Telecommunications Ordering
and Pricing System.
What is
OPAC?
On-Line Payment and Collection
System maintained by the U. S. Treasury.
What is an(Agency Bureau Code) ABC?
An Agency Code is a 2-digit numeric code
assigned by the Department of Treasury to identify a department or
agency. It is the first two digits of the 8-digit Agency Location
Code. A Bureau Code is a 2-digit numeric code assigned by GSA to
identify a bureau or other organization subdivision within a
department of the Government.
What is a Customer Number?
This is a 6-digit alpha/numeric code to identify the billed
customer.
Where is
the Customer Number located?
The
customer number is located on the right-hand side of the report
across from the billed address above the Agency Bureau code
(ABC).
How
does an Agency establish or change a Customer Number?
NON-OPAC Customers: A written request should be submitted to General
Services Administration, Accounts Receivable 7BCRK, 819 Taylor
Street, Fort Worth, TX 76102 or fax to 817-978-4616. 7BCRK will
forward to the appropriate service office.
What is an (Agency Location Code/Paying
Office/Pay Station) ALC?
This is an
8-digit code assigned by Treasury to identify an accounting station
within an agency. Used for processing transactions through the OPAC
System.
How does an agency
establish an Agency
Location Code(ALC)
or get an ALC address changed?
Contact your Billing Office. Submit a written
request to:
Department of Treasury Services,
941 N. Capitol Street NE Room 757,
Washington, DC, 20021
What are
the billing charges for?
LOCAL TELECOMMUNICATIONS SERVICE:
- RECURRING MONTHLY CHARGES - Lines and
line associated equipment that incur a monthly rental charge
- PRIOR MONTHLY CHARGES - To bill or
credit agencies for corrections to their account from previous
months.
- LABOR CHARGES - One time charge for
labor associated with installation, removal or Changes that
occur within the current month.
COMMERCIAL USAGE CHARGES:
- TOLL CHARGES - Charges for long
distance commercial calls. Other charges include Directory
Assisted, Direct Dial, Collect and International calls.
- MESSAGE UNITS - Charge for local calls
made to non-government and non-centrex numbers.
- BILLING ADJUSTMENTS AND OTHER CHARGES -
Adjustments to recurring and prior monthly billed charges.
- ADJUSTMENTS TO LOCAL TELECOM SERVICE
and ADJUSTMENTS TO COMMERCIAL USAGE - Adjustments to correct
billings for toll and related charges.
- MAIN LINES - Total number of billed
telephone lines.
- CUSTOMER TOTAL - Total of all charges
for the individual customer.
Getting a copy of my bill?
A copy of your bill can be viewed and printed
from the Internet Explorer/TOPS Telephone Billing Search page,
http://www.finance.gsa.gov/tops/tops.htm. A copy of your bill can
also be obtained from Region 7, Office of Finance, Accounts
Receivable Branch, by submitting a written request, faxed to
817-978-4616. (NOTE: If you are an OPAC customer and not in your
Finance Paying Office, contact your paying office for a copy of your
bill.)
Who do I call for
information about:
- Getting more specific information about
charges on my bill?
- Credit for duplicate charges and
or/other discrepancies?
- Exactly what telephone numbers and
services am I paying for?
- Point-of-contact for customer
individual setting up the account?
- Complaints about customer service in
regards to billing?
Billing Service
Office Commercial Number Regions: Please call the appropriate
service office as indicated below, the first position of the
six-digit Customer Number assigned to your address should be used to
determine the appropriate office as follows:
| Region 1
|
Michelle White |
404-331-3219
|
| Region 2
|
Oliver West |
404-729-0800
|
| Region 3
|
Carolyn King |
540-857-2027
|
| Region 4
|
Kimberly Woodward |
404-331-1344
|
| Region 5
|
Mignon Harris |
404-331-3214
|
| Region 6
|
Donna Turrell |
816-823-4251
|
| Region 7
|
Faye Smartt |
404-332-3329
|
| Region 8
|
Sandy Braudaway |
303-912-1634
|
| Region 9
|
Mary Jane Rom |
415-522-4513
|
| Region 10
|
Marian Royal |
404-331-0987
|
| National Captial Region
|
Melody Colbert |
202-205-2295
|
*If you are in the Washington,
DC area and the first three digits of the six-digit Customer Number
is 305, 306, 350, 351, 370, 371, 372 or 37(alpha), your service office is the National Capital Region.
*FOR OPAC
CUSTOMERS* When an erroneous charge on your bill or the
entire bill has been charged to your Agency Location Code
ALC) in error, contact the OPAC representative in the Accounts
Receivable Branch at 817-978-3412 to determine if a chargeback would
be appropriate. You can also contact the appropriate service office
for verification BUT you will still need to contact the OPAC
representative for a chargeback number to be used in the description
of the OPAC transaction.
|