EPA Call Center
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Phone: 1-866-411-4EPA (4372)
TDD: 1-866-489-4900
Email:
epacallcenter@epa.gov
Support Hours: The EPA Call Center is available from 6:00 a.m. - 6:30 p.m. Monday - Friday ET.
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The EPA Call Center provides national helpdesk support for OEI clients. First level support specialists are multi-skilled professionals dedicated to providing timely, accurate, and quality service to customers.
Support |
Mission |
Vision |
Philosophies
Support
The following is a list of some of the many platforms and applications that we maintain and support. To find out more information on what services are covered under each, please click on that particular link to see a detailed list. If assistance is needed with any of the items listed below, please contact us.
| AQS |
APPLICATIONS |
- Data Retrieval
- Passwords Reset
- Registration
- Screening Groups
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- EFIG/INFO Chief
- EIMS
- Imaging
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EMAIL
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IBM Enterprise Server
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- Gateway connections
- New user registration
- Non-delivery notices
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INTERNET/INTRANET
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LAN
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- Locator
- Network drives
- Password Reset
- Printers
- Software removal/installation
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| LOTUS NOTES |
REMEDY |
- Certificates
- Mail deliver/receipt
- Password Reset
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| REMOTE ACCESS |
SECURITY |
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- Enterprise Security Manager
- Policy/Procedures
- System scan
- System intrusion
- Viruses
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| TELECOMMUNICATIONS |
TSSMS |
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| UNIX |
WORKING CAPITAL FUND |
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Support |
Mission |
Vision |
Philosophies
Mission
Our mission is to fulfill OEI customer expectations by providing an enterprise level, central point of contact for technical information and assistance. This mission is met head-on and carried out with the sole purpose of satisfying the customer.
Specifically, the Client Services organization:
- Provides prompt and accurate technical support for computer systems, networks, and applications supported by OEI.
- Supports the integration of new and target technologies into OEI's standard configurations.
- Acts as the customer's advocate by increasing visibility to client issues and by disseminating information relevant to OEI services.
Vision
Most importantly, our vision is to be the focal point within OEI for establishing and maintaining proactive approaches to meeting customer needs and coordinating technical support across the multiple information technology services organizations.
Philosophies
- Central Point of Contact:
The TSC assumes responsibility for any Customer reported problem from the time it is reported until the problem has been resolved and the Customer is satisfied ("Cradle to the Grave").
- Seamless Support:
"One call does it all." The TSC specialist contacts outside support organizations as needed.
Support |
Mission |
Vision |
Philosophies
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