Moving Services, IMD,OAO,OAS,OS,DoC Survey

For each of the following features please indicate their importance to you and your satisfaction with them. Please use a scale of 1 to 5 with 1 representing very unimportant or very dissatisfied and 5 representing very important or very satisfied.

Importance Satisfaction

1 2 3 4 5 1 2 3 4 5

1. Were you satisfied with the service you received?

2. Was the Moving Services staff courteous?

3. Did the Moving Services staff make initial contact about your issue in a reasonable amount of time?

4. Were you kept informed about the status of problems that could not be solved immediately?

5. Does the staff have the communication skills necessary to effectively perform their duties?

If you need further assistance please contact Eston Lewis at 202-482-2131. Thank you.

Comments

	Importance					Satisfaction
	1	2	3	4	5	1	2	3	4	5
1. Were you satisfied with the service you received?
2. Was the Moving Services staff courteous?
3. Did the Moving Services staff make initial contact about your issue in a reasonable amount of time?
4. Were you kept informed about the status of problems that could not be solved immediately?
5. Does the staff have the communication skills necessary to effectively perform their duties?