Human Resources

Customer Service Plan

---

• TABLE OF CONTENTS
• Print full document
• Vision Statement
• Code of Conduct
• Introduction
• REE Human Capital Plan
• President’s Management Agenda
• Customer Service Hand Pin Award
• Partnership Relationship
• Identification of Customers
• Services Provided
• Customer Service Standards
  • Human Resources Operations
  • Employee Benefits
  • Employee Relations
  • Human Resources Policy
  • Special Programs
  • Competitive Sourcing Program
• Appendix. Feedback and Suggestions

Customer Service Hand Pin Award

The HRD customer service motto is “All Hands Working Together as One.” We believe by working together well within HRD, we provide the best possible service to our customers. In addition to other agency recognized award programs, HRD employees who exemplify excellence in customer service may be awarded a "Hand" pin through recommendations from their customers. The "Hand" is a symbol of HRD's commitment to customer service and the pin award is valued and worn proudly by HRD employees. In order to nominate a HRD employee for the award, customers contact the employee’s supervisor or the Division Director, either in person, by phone, or via email.