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About AFM
Human Resources
Customer Service Plan
- TABLE OF CONTENTS
- Print full document
- Vision Statement
- Code of Conduct
- Introduction
- REE Human Capital Plan
- President’s Management Agenda
- Customer Service Hand Pin Award
- Partnership Relationship
- Identification of Customers
- Services Provided
- Customer Service Standards
- Appendix. Feedback and Suggestions
Customer Service Standards: Competitive Sourcing Program
The process by which commercial-type activities that are currently performed by governmental agencies are evaluated, re-engineered for efficiency and where appropriate are offered to the private sector for bidding on a competitive basis in order to ensure that customers, stakeholders, and citizens are provided services at the best possible value. Resources provided by this program are supported by current staff as collateral duty assignments.
Competitive Sourcing |
|
Action Requested |
Typical Time Frames for Completion |
HR on Most Efficient Organization Teams
|
Within 180 business days |
HR on RIF Teams
|
Within 90-150 business days |
HR on Career Transition Teams
|
Within 120 business days |