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Human Resources

Customer Service Plan

Customer Service Standards: Competitive Sourcing Program

The process by which commercial-type activities that are currently performed by governmental agencies are evaluated, re-engineered for efficiency and where appropriate are offered to the private sector for bidding on a competitive basis in order to ensure that customers, stakeholders, and citizens are provided services at the best possible value. Resources provided by this program are supported by current staff as collateral duty assignments.

Competitive Sourcing

Action Requested

Typical Time Frames for Completion

HR on Most Efficient Organization Teams

  • Participate in Organization Development
  • Advise on supervisory ratios, new classifications, multi-skilled and special position descriptions
  • Union notification in consultation with LR Representative
  • Provide technical support to MEO teams
  • Assist in preparation of position descriptions
  • Classify position descriptions

Within 180 business days

HR on RIF Teams

  • OPF/employee data verification/database input
  • Develop retention register
  • Request RIF authority, early out authority, and civil rights certification from the Department
  • Advisory/RIF notices to affected employees
  • Advise unions of adversely affected employees, notify contractor of affected employees

Within 90-150 business days

HR on Career Transition Teams

  • Provide career transition services to employees
  • Issue surplus notices to affected employees
  • Register affected employees on Reemployment Priority List, Re-Promotion List
  • Process personnel actions and separation documents

Within 120 business days