Table 1. Public's Satisfaction With Health Care Industry Decreases: Managed Care Loses More Ground Than Others
|
Industries Doing Good Job Servine Consumers |
|
1997 % |
1998 % |
1999 % |
2000 % |
Change 1997-2000 % |
Computer hardware companies |
80 |
78 |
80 |
76 |
-4 |
Computer software companies |
80 |
77 |
80 |
78 |
-2 |
Banks |
75 |
72 |
68 |
73 |
-2 |
Hospitals |
77 |
73 |
71 |
72 |
-5 |
Car manufacturers |
70 |
69 |
70 |
67 |
-3 |
Airlines |
N/A |
78 |
71 |
66 |
N/A |
Telephone companies |
80 |
76 |
67 |
64 |
-17 |
Life insurance companies |
64 |
63 |
61 |
62 |
-2 |
Pharmaceutical and drug companies |
79 |
73 |
66 |
59 |
-20 |
Oil companies |
59 |
64 |
55 |
39 |
-20 |
Health insurance companies |
55 |
48 |
41 |
39 |
-16 |
Managed care companies |
51 |
45 |
34 |
29 |
-22 |
Tobacco companies |
34 |
32 |
31 |
28 |
-6 |
Source: Harris Interactive/Harvard Survey 2000.
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