Call Centre Services – Australia

Contact: Christopher Payne, Managing Director
Level One, 226 Condamine Street
Manly Vale NSW 2093
AUSTRALIA
Phone: 61-2-9949 9999
Fax: 61-1800 673 029
Email: cpayne@N0SPAM.callcentreservices.com.au
Web: http://www.callcentresevices.com.au

Company Profile:

CCS is an Australian owned and staffed telephone contact centre, specialising, in the provision of expert and 'in depth' live operator answering and fulfilment services. The service skills, and sophisticated communication systems are relied upon by forward-looking organisations with a focus on customer service. Based in Sydney, the privately owned company has grown organically with a closely controlled number of long-term clients, supplemented by short-term ongoing project work. Utilising state of the art Fujitsu EPICCentre call centre technology, it has the capacity to handle up to 16,200 inbound service calls an hour. All of CCS’s workstations are fully computerised, use integrated telephone and database systems, support broadband, cable and digital communications are fully redundant and can connect directly to clients through virtual private networks, modems or routers. The company takes pride in that over 70 per cent of calls to its centre are answered by a consultant without being placed on hold and that its staff turnover is less than ten per cent a year - both figures are very rare in the contact centre industry.

Products / Services:

Call Centre Services provides Australian live customer service agent services for Lead Capture & Lead Management, Seminar Registrations, Event Ticket Sales, Direct Product Sales [over the phone by credit card] , Help Desk services, Customer Information, Outbound telemarketing and Mail Fulfilment services. Clients are able to choose to use either a CCS designed relational database or their own web interface to handle and process the customer contacts. Inquiries can be logged into a client web interface, or a database programmed at CCS, to capture callers details and sales transactions. Database records and credit card sales can be sent in real time emails or as daily Excel batch reports to clients for instant action and processing.

CCS clients include:- Allergan, Connector Motorways [Sydney's Lane Cove
Tunnel], Australian Government, The Department of Broadband, Communications
and the Digital Economy [DBCDE], Woolworths. Specialist CCS visa and
passport teams, are also the first contact for travel applications to the
British High Commission [Visa and Passport applications, Help Desk,
Biometrics] and the United States Consulate General [Visa information
services].